Do you have Norton System Works installed or more specifically System
Doctor?
Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder
Options | View and check "Show hidden files and folders" and uncheck "Hide
protected operating system files") and look for large numbers of oem*.inf
files that are all 0 bytes in size. If you've got thousands of such files
this is the cause of your problem. Delete ONLY the 0 byte oem*.inf files.
Why has this happened? One possibility it that you have Norton's System
Doctor installed and forgot to disable System Doctor before updating your
system from the Windows Update site. If you don't delete these files some
software and most hardware and driver installs will take a very long time
to complete if they complete at all.
For more details see the Symantec site:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n
and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
Installing Updates, or Adding New Hardware"
(http://support.microsoft.com/?kbid=281967). I would strongly recommend
that you contact Microsoft and mention KB281967 and also KB301540 and ask
for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent
the file or told how and where to download a copy. There should be no
charge for this call other than for the cost of the phone call.
Alternatively do yourself and your PC a big favour and dump System Doctor
since it causes far more problems than any non-existent benefit that
Symantec might claim it offers.

Signature
Mike Maltby
mike.maltby@gmail.com
> Hi all,
>
[quoted text clipped - 10 lines]
>
> Any suggestions?
A confused ME user - 30 Jul 2005 13:17 GMT
Heh thanks Mike M. Surprisingly I do have System Works and in the Windows Inf
folder there were 32428 0k oem*.inf files! I'm trying to delete them now but
it's taking a very long time to do so probably cos there are so many. Will
this allow Windows Update to work too as it suffers from the same problem?
Once again thanks for you help. It is so much appreciated.
> Do you have Norton System Works installed or more specifically System
> Doctor?
[quoted text clipped - 40 lines]
> >
> > Any suggestions?
Mike M - 30 Jul 2005 13:40 GMT
Norton System Works and those thousands of unwanted oem*.inf files will
have caused your PC many many problems including the inability to properly
install any application or update that uses inf files including those from
the Windows Update site. May I suggest you place all things Norton in the
place they belong (the trash can) and give your PC a break and let it live
a little. I'm not suggesting that you don't need an AV application or
firewall, you most certainly do, just that those from any other vendor
will cause you less problems than those from Symantec.
Best of luck,

Signature
Mike Maltby
mike.maltby@gmail.com
> Heh thanks Mike M. Surprisingly I do have System Works and in the
> Windows Inf folder there were 32428 0k oem*.inf files! I'm trying to
[quoted text clipped - 3 lines]
>
> Once again thanks for you help. It is so much appreciated.