from
http://securityresponse.symantec.com/avcenter/venc/data/pf/html.redlof.a.html
.......
<quote>
CAUTION: Symantec strongly recommends that you back up the registry before
you make any changes to it. Incorrect changes to the registry can result in
permanent data loss or corrupted files. Modify only the keys that are
specified. Read the document How to make a backup of the Windows registry
for instructions.

 1.. Click Start, and click Run. The Run dialog box appears.
 2.. Type regedit and then click OK. The Registry Editor opens.
 3.. Navigate to the key

 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

 4.. In the right pane, delete the value

 Kernel32

 5.. Navigate to the key

 HKEY_CURRENT_USER\Identities\[Default Use ID]\Software\
 Microsoft\Outlook Express\[Outlook Version].0\Mail

 6.. In the right pane, delete the values

 Compose Use Stationery
 Stationery Name
 Wide Stationery Name

 7.. Navigate to the key

 HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail

 8.. In the right pane, delete the value

 EditorPreference

 9.. Navigate to and delete these subkeys:

 HKEY_CLASSES_ROOT\dllFile\Shell
 HKEY_CLASSES_ROOT\dllFile\ShellEx
 HKEY_CLASSES_ROOT\dllFile\ScriptEngine
 HKEY_CLASSES_ROOT\dllFile\ScriptHostEncode

 10.. Exit the Registry Editor.
<unquote>
see if that helps