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Windows Forum / Windows Me / General Topics / August 2005Repeated 828026
I had a total failure on my C: drive a week or so back. I've reloaded ME and all done all the updates. But KB828026 keeps coming up every day via automatic update. An oddity is that, if I open Windows Update directly, IT reports no updates available. If I look up the log there it tells me the 828026 has been successfully applied. I googled this news group and found a thread a while ago on this issue, and tried some of the suggestions there, without success. Is there a final, definitive way to stop this one? At this point, I'm considering just shutting off WU and running the manually when I do weekly maintenance. - Bill >I had a total failure on my C: drive a week or so back. I've reloaded ME > and all done all the updates. But KB828026 keeps coming up every day via [quoted text clipped - 5 lines] > this point, I'm considering just shutting off WU and running the manually > when I do weekly maintenance. While I'm not a Windows Update expert, you may try this. Remove the listed KB from your Add/Remove Programs List. Reboot, then apply the update manually. Manual download here: http://www.microsoft.com/downloads/details.aspx?familyid=e864688c-b176-4d3c-be67 -211de4bf9bd0&displaylang=en Silj  Signaturesiljaline MS - MVP Windows (IE/OE) & Security, AH-VSOP _________________________________________ Security Tools Updates http://aumha.net/viewforum.php?f=31 (Reply to group, as return address is invalid - that we may all benefit) > >I had a total failure on my C: drive a week or so back. I've reloaded ME > > and all done all the updates. But KB828026 keeps coming up every day via [quoted text clipped - 5 lines] > Reboot, then apply the update manually. > Manual download here: http://www.microsoft.com/downloads/details.aspx?familyid=e864688c-b176-4d3c-be67 -211de4bf9bd0&displaylang=en That was one of the suggestions I saw, and I guess it worked for most people. But KB828026 (or any variant there of) doesn't appear in my add/remove program list. - Bill Bill, See http://www3.telus.net/dandemar/828026.htm for a detailed procedure for how to solve this problem. This is a copy of my reply posted on 10 May when you last asked this question. SignatureMike Maltby mike.maltby@gmail.com > I had a total failure on my C: drive a week or so back. I've > reloaded ME and all done all the updates. But KB828026 keeps coming [quoted text clipped - 8 lines] > > - Bill > See http://www3.telus.net/dandemar/828026.htm for a detailed procedure for > how to solve this problem. > > This is a copy of my reply posted on 10 May when you last asked this > question. Yes, and it didn't work for me. Even when I skipped step 3 because it didn't appear in add/remove. Thanks for giving me the date. I *thought* I'd had this problem before, but couldn't find either notes here or the message trail in Google. I see that I used the wrong date range in my search. I thought this had happened late 2004 rather than in May of 2005. Now that I've got the message trail, I can see what I did then that finally worked. And some suggestions in the trail on some alternate ideas, which I didn't use since I'd already fixed it. Thanks again. - Bill 1. Boot into Safe Mode. 2. Search for any and all WMP or WMP.DLL files and delete them (in my case there was only one). 3. Re-boot into Normal Mode. 4. Re-download WMP9 and then KB828026. 5. Re-boot. 6. Check to see if update was offered again (it wasn't). Hope this helps anyone with a similar problem. SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >I had a total failure on my C: drive a week or so back. I've reloaded ME > and all done all the updates. But KB828026 keeps coming up every day via [quoted text clipped - 9 lines] > > - Bill ...actually, there is a simpler method in ME - which I used the other day. Simply find and rename the WMP.DLL file, install 828026, and then go back to WinUpdates, and reinstall the other broken update - 885492 HTH SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >I had a total failure on my C: drive a week or so back. I've reloaded ME > and all done all the updates. But KB828026 keeps coming up every day via [quoted text clipped - 9 lines] > > - Bill > ...actually, there is a simpler method in ME - which I used the other day. > Simply find and rename the WMP.DLL file, install 828026, and then go back to > WinUpdates, and reinstall the other broken update - 885492 Ah! I wondered if tinkering with that file might do it. I downloaded an entry from MS about the update, and one of the things it has is a summary of the dates and sizes these files should end up at after the udpate. My WMP.DLL is too old and too small. Mike gave me the date of when I had this problem before, and thus I could google how I solved it before. But this is much easier. I'll try this first. Thanks. - Bill Bill Thjis makes me worry!! - why do you need to repeat this procedure?? what have you done to your system since the original fix?? SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> ...actually, there is a simpler method in ME - which I used the other >> day. [quoted text clipped - 13 lines] > > - Bill > Thjis makes me worry!! - why do you need to repeat this procedure?? what > have you done to your system since the original fix?? No worry: From my original message: Name: "William J. Leary Jr." Bill_Leary@msn.com Group: microsoft.public.windowsme.general Date: Friday, August 26, 2005 8:37 PM > I had a total failure on my C: drive a week or so back. I've reloaded > ME and all done all the updates. But KB828026 keeps coming up > every day via automatic update. - Bill > ...actually, there is a simpler method in ME - which I used the other day. > Simply find and rename the WMP.DLL file, install 828026, and then go back to > WinUpdates, and reinstall the other broken update - 885492 Follow up. The above didn't work. WU just ran and it tells me I need this update... again. I'll try the longer one you preceded this with. Failing that, I'll try the procedure I used back in May. - Bill Either you renamed the wrong file, or there's something screwy with your system! What's the version number of the WMP.DLL file you renamed?? SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> ...actually, there is a simpler method in ME - which I used the other >> day. [quoted text clipped - 11 lines] > > - Bill I don't understand what is happening here at all as Bill shouldn't have a copy of wmp.dll after having deleted it as part of the method set out at http://www3.telus.net/dandemar/828026.htm which he followed earlier. Of course, 828026 then needs to be installed after deleting wmp.dll. SignatureMike Maltby mike.maltby@gmail.com > Either you renamed the wrong file, or there's something screwy with > your system! > What's the version number of the WMP.DLL file you renamed?? > Either you renamed the wrong file, or there's something screwy with your > system! > What's the version number of the WMP.DLL file you renamed?? C:\WINDOWS\SYSTEM\WMP.DLL 4,874,240 bytes 8/2/2004 12:56:48 AM Company Name: Microsoft Corporation File Version Description: 9.00.00.3250 Internal Name: WMPDLL.DLL Language: English (United States) OLE SelfRegister: Microsoft(R) Windows Media Player Original Filename: WMPDLL.DLL Product Name: Microsoft(R) Windows Media Player Product Version: 9.00.00.3250 I've been assuming all along that there's "something screwy" with my system. Every other update applied without problems. Only this one is giving me problems. - Bill The only thing I can think of is that you allowed 885492 to install at the same time as 828026 - and it will install first (which prevents 828026 installing, which causes your problem) SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> Either you renamed the wrong file, or there's something screwy with your >> system! [quoted text clipped - 17 lines] > > - Bill > The only thing I can think of is that you allowed 885492 to install at the > same time as 828026 - and it will install first (which prevents 828026 > installing, which causes your problem) Here's what I did based on your shorter instructions: 1. Disable AV 2. Reboot 3. Renamed WMP.DLL as WMPOLD.DLX 4. Rebooted 5. Downloaded 828026 from the Windows Update Catalogue 6. Installed 828026 from downloaded file. 7. Rebooted. 8. Ran Windows Update 9. It tells me I need 885492, so I tell it to go ahead 10. Rebooted 11. Reenable AV And here's what I did based on your longer instructions: 1. Disable AV 2. Reboot to Safe Mode 3. Deleted WMP.DLL and WMPOLD.DLX (left over from previous attempt) 4. Rebooted to normal mode 6. Downloaded WMP9 from the Windows Update Catalogue 7. Installed WMP9 8. Rebooted 9. Installed 828026 from downloaded file (I still had the file from the catalogue) 7. Rebooted. 8. Ran Windows Update 9. It tells me I need 885492, so I tell it to go ahead 10. Rebooted 11. Reenable AV And automatic update just now tells me it needs to apply 828026. Now, here's a question. In your longer instructions, at step 2, you say: "2. Search for any and all WMP or WMP.DLL files and delete them (in my case there was only one)." I'm thinking perhaps I read that wrong. Where you said "only one," I thought you were saying to delete any and all WMP.DLL anywhere on the system. There were (and still are) other files that I find if I search for WMP*.*. Did you actually mean to kill them ALL, or just all the WMP.DLLs ? I still have (thanks to Mike) how I fixed this back in May, and I noticed that one of the things I did then was to delete everything that began with WMP. - Bill Very strange - 885493 ONLY updates the WMP.DLL file - which is why it's the only one you need to remove to get 828026 to install...... What are the version numbers and sizes of the following files?? MSDXM.OCX WMPCORE.DLL (which shouldn't exist, unless you still have WMP7.1 loaded somehow) SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> The only thing I can think of is that you allowed 885492 to install at >> the [quoted text clipped - 50 lines] > > - Bill > Very strange - 885493 ONLY updates the WMP.DLL file - which is why it's the > only one you need to remove to get 828026 to install...... Can I infer from this that the procedures I showed you seem to be correct? > What are the version numbers and sizes of the following files?? > MSDXM.OCX C:\WINDOWS\SYSTEM\MSDM.OCX 845,072 bytes Sept. 24, 2003 5:18:36 PM Vers: 6.4.07.1128 > WMPCORE.DLL (which shouldn't exist, unless you still have WMP7.1 loaded > somehow) C:\WINDOWS\SYSTEM\WMPCORE.DLL 20,480 bytes Dec. 11, 2002, 3:09:24 PM Vers: 9.00.00.2980 - Bill Ah - so WMPCORE.WLL is still present!...... Oh :( Seems that it's a stub left behind by the upgrade to WMP9 (It's also present on my test system - same version) It would seem that the patch is properly installed, but that the flag for it is somehow mis-set in the registry. It may be worth trying to re-register a couple of the DLL's try these commands regsvr32 wmp.dll regsvr32 wmpcore.dll Then try Windows Updates again If it still wants to install 828026, open regedit, and look in HKLM\SOFTWARE\Microsoft\Updates\Windows Media Player and see whether there's an entry there for both 828026, and for 885492 If not, then we may be on the right track. SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> Very strange - 885493 ONLY updates the WMP.DLL file - which is why it's > the [quoted text clipped - 15 lines] > > - Bill > Ah - so WMPCORE.WLL is still present!...... Oh :( > Seems that it's a stub left behind by the upgrade to WMP9 (It's also present [quoted text clipped - 13 lines] > and see whether there's an entry there for both 828026, and for 885492 > If not, then we may be on the right track. I've just checked (before issuing the above two commands) and find entries for wm380567, wm828026 and wm885492. Each of them has (among lots of other things) a boolean labeled "IsInstalled" and they're all set to 0x00000001. Now to try the regsvr32 commands... Bad command or file name. OK, I had to unset the Hidden and System attributes. Both commands report they succeded. The three keys I mentioned are still there. I have to wait for the automatic one to come around to see if it worked. The manual one (Start -> Windows Update) wasn't seeing it anyway (and still doesn't). - Bill Ahhhh - that's a totally different thing altogether!! all that means is that the AU engine is stuck! now we at least know where to look...... this could take a while - I'm going to try and replicate the problem as far as I can..... back in the morning! SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> Ah - so WMPCORE.WLL is still present!...... Oh :( >> Seems that it's a stub left behind by the upgrade to WMP9 (It's also [quoted text clipped - 37 lines] > > - Bill > Ahhhh - that's a totally different thing altogether!! > all that means is that the AU engine is stuck! > now we at least know where to look...... > this could take a while - I'm going to try and replicate the problem as far > as I can..... > back in the morning! I'm pleased you've got another explaination because automatic WU just came up again. Note that the solution I used back in May was to uninstall WMP9, then dig through the system and registry and kill anything that appeared in any way related to any version of Media Player. I can do that again, but since you seem interested in the problem (and I may miss and kill something I shouldn't) I'll wait to see what you've got next. Thanks for the effort. - Bill do you have AU set to automatically download - or just to notify? SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> Ahhhh - that's a totally different thing altogether!! >> all that means is that the AU engine is stuck! [quoted text clipped - 17 lines] > > - Bill > do you have AU set to automatically download - or just to notify? Just notify. It came up again last last night. I've been telling it to notify me again in four hours. Now, in the past, when I got the notifications, I often told it to tell me again later (four hours or even "Tomorrow"), then when I finished whatever I was doing I'd run the manual (Start -> Windows Update) and do whatever it was, and I'd never hear from the automatic one again on that particular update. When you said "stuck" I got to wondering if perhaps that wasn't working for some reason this time. That is, one of the incantations you gave me DID work, but since I'd kept telling it to delay, it kept coming up. So I told it to go ahead and do the update yet again last night. I suppose I'll know that did it (perhaps the reg---32 helped?) if it hasn't come up again by tomorrow. - Bill Bill, What antivirus application do you use and do you have it running whilst installing patches from the Windows Update site? SignatureMike Maltby mike.maltby@gmail.com > Follow up. The above didn't work. WU just ran and it tells me I > need this update... again. [quoted text clipped - 4 lines] > > - Bill > What antivirus application do you use and do you have it running whilst > installing patches from the Windows Update site? Nortons 2005. I usually don't bother to turn it off and usually don't have problems. BUT... When this thing came up the second time, the first thing that came to mind was the AV, so I did turn it off for the second attempt. And I've turned it off for all of these various clean up attempts as well. And by "turn off" I mean I went into MSCONFIG and unchecked everything having anything to do with it then verified by Process Explorer that it was really not running at all. - Bill > > What antivirus application do you use and do you have it running whilst > > installing patches from the Windows Update site? [quoted text clipped - 10 lines] > with it then verified by Process Explorer that it was really not running at > all. I just remembered something else about this, and I've just checked my notes (yeah, I keep notes... habit from work). When I was rebuilding the system, I didn't install Nortons until AFTER I'd done all the Windows Updates. And it was doing repeated 828025's then too. I'd installed all the updates, and noticed that 828025 was repeating. I thought I'd remembered that this had happened before, so I went ahead an installed my other software, figuring I'd dig out my notes from the last time and use them to fix it. Then I couldn't find the notes. The point being, I was getting repeats before I'd even installed NAV. - Bill Noel Paton: I wrote this at 7:15AM on the 29th.: "William J. Leary Jr." <Bill_Leary@msn.com> wrote in message news:... > When you said "stuck" I got to wondering if perhaps that wasn't working for > some reason this time. That is, one of the incantations you gave me DID > work, but since I'd kept telling it to delay, it kept coming up. So I told > it to go ahead and do the update yet again last night. I suppose I'll know > that did it (perhaps the reg---32 helped?) if it hasn't come up again by > tomorrow. I'd done the update mentioned in the above late in the evening on the 28th. It's now 10:47 on the 30th and the automatic windows update has yet to notify me that I need to install 828026. I'm assuming that (a) one of the fixes you sent me worked and that (b) it was necessary (for some reason?) to let AWU do it's thing one more time before it decided I was really updated. Is there anything you'd like me to check and report on for post analysis purposes? - Bill |
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