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Windows Forum / Windows Me / General Topics / September 2005

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Install McAffe updates on Windows ME system.

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Tony Fielding - 25 Sep 2005 19:03 GMT
Hi.  I am having problems with McAfee SecurityCenter, VirusScan and
AntiSpyware.  It started a couple of weeks ago when updates appear to be
taking a long while to install.  The installation process was stopping during
the installtion process while installing Microsoft Layer for Unicode.  My PC
is running Windows ME.  IE version is 6.0.2800.1106IS.  VirusScan version was
10.  So far I have cleared all the Internet Explorer temporary files and
Cache.  Amended the IE settings as recommended by McAfee (Active X controls
etc.)  Stoped using pop-up blockers.  Checked and cleared Registry entries
and per instructions from McAfee From DOS carried out a virus check– no virus
found.  Uninstalled VirusScan – I now cannot reinstall VirusScan – it fails
while installing Microsoft Layer for Unicode.  An update for the
SecurityCenter is also failing at the same point.  I have not installed any
new software.  McAfee cannot come up with any more ideas. Anybody have any
ideas as to why it is failing and what I can do to get things working again.
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Tony

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Noel Paton - 25 Sep 2005 19:15 GMT
this may be relevant.....(ignore the references to Norton)
Have you been running with the Quack?
Are you running Norton System Quack  - - errr - Doctor?
If so, then read on......

You may have up to 32,000 empty OEM*.INF files sitting in your
c:\Windows\INF folder, which prevents any program putting a legitimate *.INF
file in there (it also slow your system down to stop, trying to read them
and sort the [non-existent] contents!).
You need to DELETE all 0byte (and ONLY the 0byte) OEM*.INF files.
look here for information on how to do that , and how to prevent it
happening again (i.e. TURN OFF NORTON SYSTEM DOCTOR - unless you are
actively troubleshooting something)

The Symantec site:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n

also
"Computer Stops Responding (Hangs) During Setup, Installing Updates, or
Adding New Hardware"
(http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281967)
also
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301540
(which contains the fix for your problem in the NOTE under the patch
description)
Phone your Local MS office, and tell them your problem quoting Q301540 -
they'll either send you the patch, or give you a one-use password, for the
cost of the call.

Good Luck

Signature

Noel Paton (MS-MVP 2002-2005, Windows)

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> Hi.  I am having problems with McAfee SecurityCenter, VirusScan and
> AntiSpyware.  It started a couple of weeks ago when updates appear to be
[quoted text clipped - 18 lines]
> ideas as to why it is failing and what I can do to get things working
> again.
Reply to this Message
Tony Fielding - 25 Sep 2005 22:38 GMT
Noel,

You are a STAR.  Problem solved.  Many thanks for your help - a full and
accurate response.

Thanks again.
Signature

Tony

> this may be relevant.....(ignore the references to Norton)
> Have you been running with the Quack?
[quoted text clipped - 49 lines]
> > ideas as to why it is failing and what I can do to get things working
> > again.
Reply to this Message
Noel Paton - 25 Sep 2005 23:03 GMT
It was more an educated guess than anything else - glad I got it right, for
once!

Good Luck

Signature

Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

> Noel,
>
[quoted text clipped - 64 lines]
>> > ideas as to why it is failing and what I can do to get things working
>> > again.
Reply to this Message
Noel Paton - 25 Sep 2005 23:15 GMT
Duh - I just checked the Symantec link I gave you - and it's busted
(again! - they really like to hide the useful stuff, changing the links
every week, it seems like!)

Here's the new version.....
http://service1.symantec.com/SUPPORT/nav.nsf/aab56492973adccd8825694500552355/a3
ef3d0e19a1694685256a2c000eba26?OpenDocument
...or....
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2001041122464806?Open

Signature

Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

> It was more an educated guess than anything else - glad I got it right,
> for once!
[quoted text clipped - 72 lines]
>>> > ideas as to why it is failing and what I can do to get things working
>>> > again.
Reply to this Message
Lil' Dave - 26 Sep 2005 11:59 GMT
Actually, this is a DCOM installation problem also noted in Office 2000.
DCOM is required for this particular Norton product installation.  Its cause
by mdm.exe, Machine Debug Manager from MS.  Mdm.exe can also be called from
IE for script debugging.  Its an option in IE that can be manually disabled
in IE's settings.
Mdm.exe should be removed from the run section in the registry as well.
This will eliminate the zero byte file creation.  Will not affect Norton's
applications.

Mixing Norton and McAfee is a stew for disaster.  One should go.

> this may be relevant.....(ignore the references to Norton)
> Have you been running with the Quack?
[quoted text clipped - 49 lines]
> > ideas as to why it is failing and what I can do to get things working
> > again.
Reply to this Message
Noel Paton - 26 Sep 2005 19:48 GMT
...actually - this is total bollocks......

Signature

Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

> Actually, this is a DCOM installation problem also noted in Office 2000.
> DCOM is required for this particular Norton product installation.  Its
[quoted text clipped - 9 lines]
>
> Mixing Norton and McAfee is a stew for disaster.  One should go.
Reply to this Message
Lil' Dave - 27 Sep 2005 10:14 GMT
You're right, I know nothing, never touched a PC in my life, no experience,
don't know what I'm talking about.

http://support.microsoft.com/default.aspx?scid=kb;en-us;221438

> ...actually - this is total bollocks......
>
[quoted text clipped - 11 lines]
> >
> > Mixing Norton and McAfee is a stew for disaster.  One should go.
Reply to this Message
Shane - 27 Sep 2005 11:21 GMT
Lil' Dave,

You obviously know a lot about Windows. But the Norton System Doctor
zero-byte inf problem has nothing whatsoever to do with Machine Debug
Manager.

Shane

> You're right, I know nothing, never touched a PC in my life, no
> experience, don't know what I'm talking about.
[quoted text clipped - 27 lines]
>>>
>>> Mixing Norton and McAfee is a stew for disaster.  One should go.
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