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Windows Forum / Windows Me / General Topics / October 2005

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Windows ME/Lexmark z12 printer problem

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mjpinvt - 29 Oct 2005 05:12 GMT
I am at this point so frustrated I want to throw the whole system
through a window! A week ago I tried to print something and found to my
surprise my printer was not connected. So I connected it back up and
now my life has been one coninuous tech support nightmare.

The short of it is this. When I try to reinstall the printer I get no
USB port option. This is both when I use the disk and the manual
option. Neither one allows me to choose USB as the port. Also the
printer in "Device Manager" is flagged saying "The NTKERN.VSD Device
loader for this device could not load the device driver" In "Driver
Details" it reads "C:/Windows\system\vmm32.vxd(ntkern.vxd) Not
available". I have searched High and low on both the Microsoft and
Lexmark sites. I've downloaded drivers. Uninstalled and reinstalled
things more times than I can count. Added a port and deleted ports only
to reinstall them again. I have also been in a week long email
conversation with some automatic tech support at Lexmark. (Whom I want
to strangle too for the great advice they tell me to use over and over
and over again to no stinking end.)

So any advice is appreciated. ANY advice. I'm even prepared to hear:
"It's no use pitch the thing." So anyone got a clue as to what I should
do here? Thanks in advance.

Melissa
Mart - 29 Oct 2005 06:13 GMT
Might be worth uninstalling and/or 'Removing' it from Device Manager in Safe
Mode. then running System Restore and roll-back to BEFORE you first
installed it. Then try the installation process again. You *may* have just
had a bad install.

You could also try the old MS Win98 tool (usbview.exe) to see if you can
troubleshoot your USB ports

If you have a copy of the Win98 CD, then see the following URL and try the
usbview.exe on the CD. (NB It's not on the WinME CD)
"How to Use the Windows 98 USB Device Viewer Utility"
http://support.microsoft.com/default.aspx?scid=kb;en-us;272584

If you don't have the CD, you can download usbview.exe from:
ftp://ftp.microsoft.com/services/technet/samples/ps/win98/reskit/DIAGNOSE/USBVIEW.EXE

HTH and good luck

Mart

>I am at this point so frustrated I want to throw the whole system
> through a window! A week ago I tried to print something and found to my
[quoted text clipped - 20 lines]
>
> Melissa
 
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