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Windows Forum / Windows Me / General Topics / November 2005kernel32.dll error when opening Windows Explorer, My Documents etc
Whenever I try to open Windows Explorer, My Documents and My Network Places, I get a kernel32.dll invalid page fault error. More often than not, I have to restore the active desktop after closing the error window. Internet Explorer will not open. I've removed .pwl files I've changed the memory module & run a diagnostic on the memory System restore won't restore, even though I've gone back to last month after restore points this month don't work. Can anyone advise please Thanks Jackie try a registry repair - Start|Run type SCANREG /FIX click OK (or hit [Enter]) Windows will ask for a reboot. See if that helps - if not, boot ot Safe Mode, and see if Explorer works there. please give the EXACT and COMPLETE error message - often one word can make a difference in diagnosis.  SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Whenever I try to open Windows Explorer, My Documents and My Network > Places, [quoted text clipped - 15 lines] > > Jackie Registry repair made no difference. I perhaps should have mentioned that I can access Windows Explorer in Safe Mode. I've captured a couple of the error messages which have occurred on different boot-ups: EXPLORER caused an invalid page fault in module KERNEL32.DLL at 016f:bff611be. Registers: EAX=81940000 CS=016f EIP=bff611be EFLGS=00010246 EBX=00000000 SS=0177 ESP=0235ebe4 EBP=0235ebf0 ECX=ffffffff DS=0177 ESI=00000000 FS=38af EDX=81906a40 ES=0177 EDI=99f8de41 GS=0000 Bytes at CS:EIP: f2 ae f7 d1 8b 75 0c 8b 7d 08 8b c7 fc 51 c1 e9 Stack dump: 81949978 00000000 0235ed14 0235ee24 bff6e884 0235ed14 99f8de41 81949978 8194998c 00000000 bff6e9d5 819496c4 819498d3 81948090 0235ef38 00000000 EXPLORER caused an invalid page fault in module KERNEL32.DLL at 016f:bff611be. Registers: EAX=81910000 CS=016f EIP=bff611be EFLGS=00010246 EBX=00000000 SS=0177 ESP=0234ebe4 EBP=0234ebf0 ECX=ffffffff DS=0177 ESI=00000000 FS=388f EDX=81901254 ES=0177 EDI=99f1de41 GS=0000 Bytes at CS:EIP: f2 ae f7 d1 8b 75 0c 8b 7d 08 8b c7 fc 51 c1 e9 Stack dump: 81911a70 00000000 0234ed14 0234ee24 bff6e884 0234ed14 99f1de41 81911a70 81911a84 00000000 bff6e9d5 81911008 819119cb 81910dc0 0234ef38 00000000 > try a registry repair - > Start|Run [quoted text clipped - 28 lines] > > > > Jackie Ah - if Explorer works OK in Safe mode then it's likely either a driver problem or a background program interfering (usually malware of some kind) look here for instructions on how to clean up your startup axis, preventing unnecessary programs loading (enter any item in the startup list in MSCONFIG into the search box on the page, and click Search) http://www.sysinfo.org/startuplist.php for detailed instructions - look here http://www.pacs-portal.co.uk/startup_content.php You may have a virus/spyware hijack download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://vil.mcafeesecurity.com/vil/averttools.asp - update your virus scanner and run a full system scan of all files while in Safe Mode. Reboot to Safe Mode and run CWShredder - to remove variants of the CoolWebSearch hijacker. http://www.merijn.org/cwschronicles.html Use CWShredder, the removal tool: http://www.trendmicro.com/cwshredder/ download AdAware SE Personal Edition from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system. SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Registry repair made no difference. > [quoted text clipped - 63 lines] >> > >> > Jackie There were viruses & spyware on the system before I started this thread. I'd used AdAware, Spybot Search & Destroy, AVG to clean everything out. I've run them all again, in Safe mode & normal mode, plus CWShredder. All say the system is clean, but still the problem. I think a reinstall is going to be the easiest option now... Thanks for your help. > Ah - if Explorer works OK in Safe mode then it's likely either a driver > problem or a background program interfering (usually malware of some kind) [quoted text clipped - 95 lines] > >> > > >> > Jackie Have you checked the Device Manager in Safe Mode?? - anything duplicated or error-flagged?? SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > There were viruses & spyware on the system before I started this thread. > I'd [quoted text clipped - 115 lines] >> >> > >> >> > Jackie |
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