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Windows Forum / Windows Me / General Topics / January 2006can't install ezarmour anti-spyware
i'm trying to install etrust internet security suite's antispyware program. i get a W9027 error when i run this in normal mode. in safe mode i get the following blue screen: VxD dyanmic link call: C18AD0CC to "0028", serive 800A. when i click "n" to halt windows i get either: invalid vxd dynamic link call to device number 28, service 74. your configuration is invalid. run the windows setup program again to correct the problem or invalid vxd dynamic link call to device number 28, service 800A. your configuration is invalid. run the windows setup program again to correct the problem i've tried doing the overinstall and updating windows but the problem persists. the support from etrust is useless and i can't find out which device "device 28" is. any ideas? thanks  SignatureGary Roach ADB Services Hmmm - have you made sure that you completely uninstalled any previous anti-virus? (which one was it?) SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > i'm trying to install etrust internet security suite's antispyware > program. i get a W9027 error when i run this in normal mode. in safe mode [quoted text clipped - 17 lines] > persists. the support from etrust is useless and i can't find out which > device "device 28" is. any ideas? thanks hate to say it but it was norton 2002. ----- Original Message ----- From: "Noel Paton" <NoelDPspamless@crashfixpc.com> Newsgroups: microsoft.public.windowsme.general Sent: Monday, January 23, 2006 10:30 AM Subject: Re: can't install ezarmour anti-spyware > Hmmm - have you made sure that you completely uninstalled any previous > anti-virus? (which one was it?) [quoted text clipped - 20 lines] >> persists. the support from etrust is useless and i can't find out which >> device "device 28" is. any ideas? thanks OH DEAR!!!! was this NAV alone, or Norton Internet Security ( or whatever it was called in those days) or Norton Utilities, or.... or ...... whatever - start by looking here...... http://basconotw.mvps.org/SymRem.htm and here.... http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Ope n&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_ lvl= SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > hate to say it but it was norton 2002. > [quoted text clipped - 28 lines] >>> persists. the support from etrust is useless and i can't find out which >>> device "device 28" is. any ideas? thanks it was NAV 2002 alone. i went through the manual uninstall procedure - including going through the registry and removing all keys and values that referenced "norton" or "symantec". now i get a E9027 error when i try to install pestpatrol alone in safe mode (which is what the etrust tech support recommended). any ideas? > OH DEAR!!!! > was this NAV alone, or Norton Internet Security ( or whatever it was [quoted text clipped - 37 lines] >>>> persists. the support from etrust is useless and i can't find out which >>>> device "device 28" is. any ideas? thanks Hmmm - it seems that this may be related to a previous Zone Alarm install?? - does that make any sense? If so, and you've already removed ZA from the Add/Remove Programs UI, then you still have some work to do (ZA is as bad as Norton with the amount of dross it leaves behind) SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > it was NAV 2002 alone. i went through the manual uninstall procedure - > including going through the registry and removing all keys and values that [quoted text clipped - 43 lines] >>>>> persists. the support from etrust is useless and i can't find out >>>>> which device "device 28" is. any ideas? thanks there's no evidence that zone alarm was ever on this machine. it's not in the add/remove programs list. i can't find any folders for it on the filesystem. the only mention of it is in the registry in a key called HKCR\ZAMailSafe where the default value is "Zone Alarm mailsafe file". but the default icon is actually an etrust file so i think this was put there by my attempt to install pestpatrol. > Hmmm - it seems that this may be related to a previous Zone Alarm > install?? - does that make any sense? [quoted text clipped - 48 lines] >>>>>> persists. the support from etrust is useless and i can't find out >>>>>> which device "device 28" is. any ideas? thanks http://filext.com/detaillist.php?extdetail=ZL3 gives some background on what I think it refers to Here's a post on the possible remedy http://64.91.226.241/showthread.php?t=1089 (do a search for the first instance of ZAMailSafe) HTH SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > there's no evidence that zone alarm was ever on this machine. it's not in > the add/remove programs list. i can't find any folders for it on the [quoted text clipped - 55 lines] >>>>>>> problem persists. the support from etrust is useless and i can't >>>>>>> find out which device "device 28" is. any ideas? thanks well mission accomplished - somebody at computer associates sent me a new version of the software which installed with no problem. thanks for your help > http://filext.com/detaillist.php?extdetail=ZL3 > gives some background on what I think it refers to [quoted text clipped - 62 lines] >>>>>>>> problem persists. the support from etrust is useless and i can't >>>>>>>> find out which device "device 28" is. any ideas? thanks At least it shows that CA are doing something about it! - did they indicate what the problem actually was?? Perseverance has its rewards! - well done. SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > well mission accomplished - somebody at computer associates sent me a new > version of the software which installed with no problem. thanks for your [quoted text clipped - 66 lines] >>>>>>>>> problem persists. the support from etrust is useless and i can't >>>>>>>>> find out which device "device 28" is. any ideas? thanks no they didn't say what the problem was. it sure would have been nice if they sent me the new version a few days ago. i guess i had to prove myself. > At least it shows that CA are doing something about it! - did they > indicate what the problem actually was?? [quoted text clipped - 71 lines] >>>>>>>>>> problem persists. the support from etrust is useless and i can't >>>>>>>>>> find out which device "device 28" is. any ideas? thanks |
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