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Windows Forum / Windows Media / Devices / July 2005Window Media Connect
Hi, I am having trouble using WMC. I downloaded it from the Microsoft site and installed, which seemed to go fine. When I try to start the thing get the following error message "Folder sharing cannot be started. The service did not respond to the start or control request in a timely fashion." I have tried un-installing and re-installing, but get the same message every time. I've checked this and other forums for this error, but to no avail. I found others about folder shaing failing to start, but they all seem to revolve around re starting Upnp services etc.. I tried all this, in case it was related, but with no success. Any ideas? is the another Folder sharing service i can check for? I am using XP SP2, with all currently available updates. Abit AN7 board with Barton 3000XP processor. Is there any information in the event log? Do you get any errors during install or uninstall? Regards,  SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Hi Alan, Checked my event logs, no errors show up, just that WMC has installed successfully. During the install process, at the very last screen, where you press "Finish", the error message "Folder sharing cannot be started. The service did not respond to the start or control request in a timely fashion.", presumably because it’s trying to start WMC. > Is there any information in the event log? Do you get any errors during > install or uninstall? > > Regards, Can you check the service configuration of the wmccds service? I've seen cases where this has been incorrect. You can check the service configuration by running the following command. I'll post my service configuration along with the command for comparison C:\>sc qc wmccds [SC] GetServiceConfig SUCCESS SERVICE_NAME: wmccds TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : c:\program files\windows media connect \mswmccds.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Media Connect (WMC) DEPENDENCIES : RPCSS : UPNPHOST : WmcCdsLs SERVICE_START_NAME : NT AUTHORITY\NetworkService Also, did you download WMC from windows update or the download center? If you got it from the download center, you may be missing one or more prerequsites (SP2, .NET 1.1, etc.) Are you running Windows XP Home or Pro? Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Alan, mine has 1 line different to yours. it says: START_TYPE : 3 DEMAND_START. All other lines are exactly the same. If this is significant, can you tell me how yo fix it? I've also noticed, a listed dependency, "WmcCdsLs" does not show up in the services list on my PC. BTW, I run XP PRO,SP2, dotnet 1.1 with all security patches available. I originally got WMC from windows update site, but got the error i've described. I then grabed a copy from the download centre, in case it was more up to date, but got the same error. > Can you check the service configuration of the wmccds service? I've > seen cases where this has been incorrect. You can check the service [quoted text clipped - 26 lines] > > Regards, Demand Start, just means that it doesn't startup on its own and must be manually started. That isn't a significant difference and can be ignored. You can change that through the WMC UI by checking the "Start service at windows startup" check box. The WMCCDSLS service has the friendly name of Windows Meida Connect Helper Service. I have seen a case where the wmccdsls service was incorrectly installed. I was able to help the person get that installed, but we were later blocked by a "sharing" problem that we're still working on. here is the and "sc qc" for the wmccdsls on my laptop. Could you verrify that you have the same settings here? C:\Documents and Settings\alanlu>sc qc wmccdsls [SC] GetServiceConfig SUCCESS SERVICE_NAME: wmccdsls TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Program Files\Windows Media Connect \mswmcls.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Media Connect (WMC) Helper DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Alan, I ran "sc qc wmccdsls", and the results were exactly the same as your post. I have also verified that the "Windows Meida Connect Helper Service" is indeed running. Patrick > Demand Start, just means that it doesn't startup on its own and must be > manually started. That isn't a significant difference and can be [quoted text clipped - 26 lines] > > Regards, Ok, so the service is installed correctly and the helper service is started. What about the other required services, UPnP, SSDP, HTTP? C:\Documents and Settings\alanlu>sc qc upnphost [SC] GetServiceConfig SUCCESS SERVICE_NAME: upnphost TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Universal Plug and Play Device Host DEPENDENCIES : SSDPSRV : HTTP SERVICE_START_NAME : NT AUTHORITY\LocalService C:\Documents and Settings\alanlu>sc qc ssdpsrv [SC] GetServiceConfig SUCCESS SERVICE_NAME: ssdpsrv TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : SSDP Discovery Service DEPENDENCIES : HTTP SERVICE_START_NAME : NT AUTHORITY\LocalService C:\Documents and Settings\alanlu>sc qc http [SC] GetServiceConfig SUCCESS SERVICE_NAME: http TYPE : 1 KERNEL_DRIVER START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : System32\Drivers\HTTP.sys LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : HTTP DEPENDENCIES : SERVICE_START_NAME : C:\Documents and Settings\alanlu> Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Alan, Those 3 checked out exactly the same as yours. However, i ran the first 2 you gave me, and i've just noticed something different: C:\Documents and Settings\Patrick>sc qc wmccds [SC] GetServiceConfig SUCCESS SERVICE_NAME: wmccds TYPE : 110 WIN32_OWN_PROCESS (interactive) START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : c:\program files\windows media connect\mswmccds.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Media Connect (WMC) DEPENDENCIES : RPCSS : UPNPHOST : WmcCdsLs SERVICE_START_NAME : LocalSystem The type is 110, not 10 as yours is. I'm not sure if i just didnt notice this the first time, or if i've done something to change it since..any help to you? Thanks for sticking with me, i know this one is taking some time... > Ok, so the service is installed correctly and the helper service is > started. What about the other required services, UPnP, SSDP, HTTP? [quoted text clipped - 47 lines] > > Regards, > Alan, > Those 3 checked out exactly the same as yours. However, i ran the [quoted text clipped - 16 lines] > : WmcCdsLs > SERVICE_START_NAME : LocalSystem Now I think we're on to something here. A couple of important changes have been made here that will problby have a negative effect on the service. In particular, the account that the service is running under has been chaned from "NETWORK SERVICE" and the service has been marked as being allowed to interact with the desktop. You should be able to easily repair this. Right click on "My Computer" and choose "Manage". That will open the computer management console. In the left pane choose "Services" In the right pane double click on "Windows Media Connect". That will open the service properties dialog. From there choose the "Log On" tab. At the top of the tab change the selection from "Local Service" to "This Account" In the account name text box type "NT AUTHORITY\NetworkService". Don't change anything in the password text box. After that run "sc qc wmccds" again from the command line and check that the setting are back to the defaults. Please let me know if that works. If that was the cause of the problem then I'll need to get that posted in the official FAQ's. Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Alan, When i tried this, it said the password was incorrect. I hadn't altered it though, as you said not to. I tried to copy a password from another service with "NT AUTHORITY\NetworkService", but it wouldn't let me. In the end, I just blanked the pswd space and the confirm pswd space, pressed ok and it accepted it. Not sure if this was the right thing to do. In any Case, i still get the same error when i try to start WMC. The sc qc now returns exactly as yours for the service. Another thing i tried: When i opened the service properties box, i noticed a "start sevice" button. I pressed it and got the error "Error 1053", if this is any help to you.. > > Alan, > > Those 3 checked out exactly the same as yours. However, i ran the [quoted text clipped - 40 lines] > > Regards, > Error 1053 Error 1053 is ERROR_SERVICE_REQUEST_TIMEOUT. That means that the service didn't complete it startup before the service request timeout period had elapsed. I know it doesn't look like it, but I think this is progress. Now, go back to the event log and see if there is any information there that might help us figure out why the service isn't starting. Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. OK! cleared my event logs, started the servive manually from "Services" in managment console and now i'm getting 2 errors: 1. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 13/07/2005 Time: 20:04:46 User: N/A Computer: PADDYSPC Description: The Windows Media Connect (WMC) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. And 2. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7009 Date: 13/07/2005 Time: 20:04:46 User: N/A Computer: PADDYSPC Description: Timeout (30000 milliseconds) waiting for the Windows Media Connect (WMC) service to connect. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. If i'm correct,30000 milliseconds is 30 seconds. I get the error in less than 1 second from pressing the start service button. Might be getting close? :) > > Error 1053 > [quoted text clipped - 8 lines] > > Regards, I followed the links from the error logs. couldnt really find out anything, but i did manage to get some info. not sure if its useful, but heregoes: C:\Documents and Settings\Patrick>sc query wmccds SERVICE_NAME: wmccds TYPE : 10 WIN32_OWN_PROCESS STATE : 1 STOPPED (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 C:\Documents and Settings\Patrick>sc query wmccdsls SERVICE_NAME: wmccdsls TYPE : 10 WIN32_OWN_PROCESS STATE : 4 RUNNING (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 C:\Documents and Settings\Patrick>sc query upnphost SERVICE_NAME: upnphost TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 C:\Documents and Settings\Patrick>sc query ssdpsrv SERVICE_NAME: ssdpsrv TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 C:\Documents and Settings\Patrick>sc query http SERVICE_NAME: http TYPE : 1 KERNEL_DRIVER STATE : 4 RUNNING (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 You must be getting tired of me by now :) > OK! cleared my event logs, started the servive manually from "Services" in > managment console and now i'm getting 2 errors: [quoted text clipped - 48 lines] > > > > Regards, Alan , I get a similar message to Patrick Byrne's. Error message: Folder sharing cannot be started. Tthe dependancy or service group failed to start. What do you know about this one? > Is there any information in the event log? Do you get any errors during > install or uninstall? > > Regards, Could you ceck the "sc qc" for both the wmccds and wmccdsls services are the same as mine? Here is the output from both of those from my machine. C:\Documents and Settings\alanlu>sc qc wmccds [SC] GetServiceConfig SUCCESS SERVICE_NAME: wmccds TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : c:\program files\windows media connect \mswmccds.ex LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Media Connect (WMC) DEPENDENCIES : RPCSS : UPNPHOST : WmcCdsLs SERVICE_START_NAME : NT AUTHORITY\NetworkService C:\Documents and Settings\alanlu>sc qc wmccdsls [SC] GetServiceConfig SUCCESS SERVICE_NAME: wmccdsls TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Program Files\Windows Media Connect \mswmcls.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Media Connect (WMC) Helper DEPENDENCIES : RPCSS SERVICE_START_NAME : LocalSystem Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. > Alan , I get a similar message to Patrick Byrne's. Error message: Folder > sharing cannot be started. Tthe dependancy or service group failed to start. [quoted text clipped - 5 lines] > > > > Regards, Alan: From eveny Log First related error: (Trying to use DLINK Media Server with Media Connect and NAPSTER)) > > Faulting application MediaServer.exe, version 0.0.0.0, faulting module CORE_RL_magick_.dll, version 5.5.7.0, fault address 0x0000a1bc. SeCond application error: Faulting application MediaServer.exe, version 0.0.0.0, faulting module CORE_RL_magick_.dll, version 5.5.7.0, fault address 0x0000a1bc. Third application error: Faulting application MediaServer.exe, version 0.0.0.0, faulting module CORE_RL_magick_.dll, version 5.5.7.0, fault address 0x0000a1bc. > Alan: > From eveny Log [quoted text clipped - 9 lines] > Faulting application MediaServer.exe, version 0.0.0.0, faulting module > CORE_RL_magick_.dll, version 5.5.7.0, fault address 0x0000a1bc. None of those look like Windows Media Connect. Have you been following the progress on the other thread? SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. Alan, Ok, so you are dealing with a dummy. I Finally went and looked at the SERVICES event log and not the Application evernt log and found that neither UPNPD was enabled nor was WMC on auto. I saw no entries for the WMC help Services at all. Will now try to reboot and see what happens. Paul > > Alan: > > From eveny Log [quoted text clipped - 12 lines] > None of those look like Windows Media Connect. Have you been following the > progress on the other thread? Ok Had to enable all the services and it all works fine. Thanks, Paul > Alan, > Ok, so you are dealing with a dummy. I Finally went and looked at the [quoted text clipped - 20 lines] > > None of those look like Windows Media Connect. Have you been following the > > progress on the other thread? That's good news! Wah-Hoo! I've been getting so many folks with issues that I couldn't help with it is nice to see one that works. Hope you enjoy WMC. Regards, SignatureAlan Ludwig Software Design Engineer Windows Media Devices Group Microsoft Corp. This posting is provided "AS IS" with no warranties, and confers no rights. |
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