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Windows Forum / Windows Media / Devices / December 2004

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DSM-320 not recognizing media server

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MB - 18 Oct 2004 04:09 GMT
Having trouble getting the dsm-320 to recognize my media server. Wireless
connection works fine and am able to access aol radio, etc. I have XP pro
with SP2 installed. Upgraded to firmware 1.04 and have DLink media server
1.02 software on the desktop. My wireless router is a dlink di-624 set to 54
with super g disabled. Firewall is disabled. I must be missing something that
is not allowing my desktop to share its media with the dsm-320. Any and all
ideas much appreciated. After a whole week-end, this is getting very
frustrated.
Thanks,
Mike
Ted Harper - 18 Oct 2004 04:35 GMT
>Having trouble getting the dsm-320 to recognize my media server. Wireless
>connection works fine and am able to access aol radio, etc. I have XP pro
>with SP2 installed. Upgraded to firmware 1.04 and have DLink media server
>1.02 software on the desktop.

Did the DSM-320 work with the DLink software before you updated to
1.04 firmware? Does it still work when using the DLink software with
that new firmware and just not when using the Microsoft WMC software?
Is there anything bad logged in the eventviewer log on the PC relating
to WMC being unhappy or unhealthy?

Check that both the DSM-320 and your music server PC have IP addresses
in the same subnet *and* that both are in the 192.168.*.* range. If
you deliberately use a different address range for your home LAN or
one or the other devices has an address outside that range AFAIK it
won't work.

Download Intel's UPnP AV toolkit (I don't have the direct URL handy,
but you should be able to search it) and run their "Device Spy for
UPnP Technologies" utility on some Windows PC in your network. Does it
find both the media server (WMC and/or DLink Media Server) and the
renderer (DSM-320) devices? Do the IP addresses and other
configuration details it shows look ok for these? Can you expand the
list of web services offered by both "ends"?

ted.h.
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Ted Harper (Sydney, Australia)

MB - 19 Oct 2004 00:07 GMT
Thanks.
DSM never worked with d-link or wmc software. IP addresses OK.  Downloaded
Intel's UPnP AV toolkit  and ran "Device Spy for UPnP Technologies" . It only
finds both the WMC, not DLink Media Server or the  DSM-320 device.
Any other ideas?
Mike

> >Having trouble getting the dsm-320 to recognize my media server. Wireless
> >connection works fine and am able to access aol radio, etc. I have XP pro
[quoted text clipped - 22 lines]
>
> ted.h.
Ted Harper - 19 Oct 2004 05:17 GMT
>Thanks.
>DSM never worked with d-link or wmc software. IP addresses OK.  Downloaded
>Intel's UPnP AV toolkit  and ran "Device Spy for UPnP Technologies" . It only
>finds both the WMC, not DLink Media Server or the  DSM-320 device.
>Any other ideas?
>Mike

Hmmm, so Intel Device Spy doesn't find the DSM-320 but _does_ find the
WMC running (I don't remember if it see the DLink Media Server or not
- ie whether that server is actually UPnP AV compatible, or using some
other private protocol).

It really does sound like the DSM-320 has a funny IP address, or at
least one that is outside of what your router thinks is an "internal"
one, such that the traffic to/from the DSM-320 is not being passed to
other devices within your home network. Can you check that the network
settings on the DSM-320 look reasonable; that is that it has its
gateway device and DNS as your router (actually probably best if you
have it set for DHCP, then just confirm these numbers look
reasonable), and that your router's DHCP table sees it as having
leased an address successfully.

To summarise, and hopefully stir the interest of someone reading this
with more clues than me, I think this is what you have:

* DSM-320 and PC running Media Server software are on a home LAN
behind a router.
* Home network is in address range 192.168.*.* and both DSM-320 and PC
have an address correctly in that range (and correct subnet settings,
etc)
* DSM-320 does have Internet access via a router (was able to go to
DLink FTP server and update its firmware).
* the DSM-320 cannot "see" a computer on the LAN running media server
software - either Microsoft WMC _or_ DLink's own server software.
* The Intel "Device Spy for UPnP Technologies" application can see the
Microsoft WMC software, but CANNOT see the DSM-320.
* The DSM-320 has never worked with the intended server PC, either
before or after updating it to the 1.04 firmware.
* The firewall on the PC is disabled.

Gee, I really don't know. It sounds like you have a completely
"vanilla" connection scenario, but that the PC and DSM-320 are
"invisible" from eachother. I don't know if the DSM-320 responds to a
"ping", and can't test right now (it is running a Linux kernel
underneath, so it has to be a chance), you could try a ping or tracert
to it from the PC running the server software at the IP address it
says it has leased and see what happens.

Sorry, I'm pretty-much out of guesses from down here; hopefully
someone else can chime in with the magic answer if there isn't any
further help for you in what I've posted above...

ted.h.
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Ted Harper (Sydney, Australia)

MB - 19 Oct 2004 14:13 GMT
Ted,
I think you are right on with the summary. I did ping the dsm-320 from the
pc and received 4 rapid responses. I am at a loss as well.
Thanks for all the effort,
Mike

> >Having trouble getting the dsm-320 to recognize my media server. Wireless
> >connection works fine and am able to access aol radio, etc. I have XP pro
[quoted text clipped - 22 lines]
>
> ted.h.
Raymond - 18 Oct 2004 16:51 GMT
I ran into the same problem when I using the DSM-320 to connect to WMC.
After try and error, the problem gone after I turn off the network sharing.

Maybe you need to check if you turn on the network sharing of your NIC.
Turn it off if you do and maybe it will solve your problem.
Good luck!

Raymond

> Having trouble getting the dsm-320 to recognize my media server. Wireless
> connection works fine and am able to access aol radio, etc. I have XP pro
[quoted text clipped - 6 lines]
> Thanks,
> Mike
MB - 19 Oct 2004 00:17 GMT
I'll check that, thanks.

> I ran into the same problem when I using the DSM-320 to connect to WMC.
> After try and error, the problem gone after I turn off the network sharing.
[quoted text clipped - 15 lines]
> > Thanks,
> > Mike
Alan Ludwig [MSFT] - 18 Oct 2004 22:28 GMT
Double check that UPnP services are allowed through the XPSP2 firewall and
double check that the device has been "authorized" in the WMC control
pannel.

Regards,

Signature

Alan Ludwig
Software Design Engineer
Windows Media Devices Group
Microsoft Corp.

P.S. The Windows Media Devices Group is hiring!
http://www.microsoft.com/careers/search/details.aspx?JobID=36ebbf49-15ab-
482d-b4a6-cab377f1094f
http://www.microsoft.com/careers/search/details.aspx?JobID=53cbed36-27e4-
4a62-8c4d-83bb9f43b7e3

This posting is provided "AS IS" with no warranties, and confers no rights.

MB - 19 Oct 2004 00:09 GMT
Firewall temorarily completely disabled. The device does not even show up in
WMC-the device window is empty.
Mike

> Double check that UPnP services are allowed through the XPSP2 firewall and
> double check that the device has been "authorized" in the WMC control
> pannel.
>
> Regards,
Alan Ludwig [MSFT] - 19 Oct 2004 16:15 GMT
What is the IP Address of your WMC?  What is the IP address of your Media
Lounge?  Both must be in the "private address range" or "Auto IP range" for
WMC to work.  Look for IP addresses like 192.168.*.* or 169.254.*.* (among
others).

Regards,

Signature

Alan Ludwig
Software Design Engineer
Windows Media Devices Group
Microsoft Corp.

P.S. The Windows Media Devices Group is hiring!
http://www.microsoft.com/careers/search/details.aspx?JobID=36ebbf49-15ab-
482d-b4a6-cab377f1094f
http://www.microsoft.com/careers/search/details.aspx?JobID=53cbed36-27e4-
4a62-8c4d-83bb9f43b7e3

This posting is provided "AS IS" with no warranties, and confers no rights.

Trouble in engineering - 02 Dec 2004 02:11 GMT
I found that the order that I turned on the devices matters with WMC. Turn
the DSM-320 on first, then start Windows and WMC. Then perform the Site
Survey under the Setup > Network. See if you find the server then.

Trey

> Firewall temorarily completely disabled. The device does not even show up in
> WMC-the device window is empty.
[quoted text clipped - 5 lines]
> >
> > Regards,
 
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