unable to open windows media player

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LYNNE - 04 Aug 2004 19:11 GMT

please help! i'm really not very good with computers!! i have windows media player for windows XP. when i try to open it, an error message saying "an internal error has occured" appears.There is no code. Any ideas what i need to do to get rid of this? or how it has happened?

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Chris Lanier [MVP] - 05 Aug 2004 03:04 GMT

If you get an "Internal Application Error" while launching Windows Media
Player it is likely not installed correctly. You will want to re-download a
copy of the player and then install it over your installation. It can be
downloaded at
http://www.microsoft.com/windows/windowsmedia/9series/gettingstarted/download/do
wnload.asp.

It you are still getting the error after you know the player is installed
properly then it is being caused by something external to Windows Media
Player.

If you have installed any "Codec Packs" at any time they might also cause
this. It doesn't matter if you have uninstalled it, because the uninstaller
for these third party codec packs only work about 2% of the time. -
http://msmvps.com/chrisl/archive/2004/07/04/9546.aspx

Now, if it's not the player itself and you have not installed any codec
packs at any point then the problem is most likely your video or audio
drivers. To test this launch mplayer2.exe (Start>>Run>>Type "mplayer2.exe")
and see if you can play video and audio files without issues.

If you run into an issue then it's also likely causing issues with WMP 9
also. Reinstall both the audio and video drivers to fix that.

If that doesn't do it it's could be the CD-ROM driver doing it. Please see
http://www.zachd.com/pss/pss.html#usedma for help fixing that.

If none of the above helps you will want to ask real Product Support. See
http://www.zachd.com/pss/pss.html#psssupport.

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NOTE: Replies are to help benefit others
in helping you and reproducing issues, not
necessarily for me to get back to you.
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> please help! i'm really not very good with computers!! i have windows media player for windows XP. when i try to open it, an error message saying

"an internal error has occured" appears.There is no code. Any ideas what i
need to do to get rid of this? or how it has happened?

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Terry Melanson - 12 Nov 2005 03:38 GMT

Thanks Chris! I am getting the same error when I try to open my WMP 9. I
tried upgrading to WMP 10, but I still get the interal application error. I
tried your suggestion on using the WMP2 and everything works with that older
version. However, that still doesn't fix my problems with version 9 or 10.
I may have acepted codecs at some point, but not recently, so I don't know
why the program has stopped working.

Terry

> If you get an "Internal Application Error" while launching Windows Media
> Player it is likely not installed correctly. You will want to re-download a
[quoted text clipped - 29 lines]
> "an internal error has occured" appears.There is no code. Any ideas what i
> need to do to get rid of this? or how it has happened?

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zachd [ms] - 12 Nov 2005 09:15 GMT

Is 'mmswitch.ax' on your system?
Does it crash and you get the opportunity to send up a crash report, or do
you just get internal application error?

Signature

(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
Now Playing: "I Want to See Another World" by "Jefferson Starship" in WMP10.
--

> Thanks Chris! I am getting the same error when I try to open my WMP 9. I
> tried upgrading to WMP 10, but I still get the interal application error.
[quoted text clipped - 48 lines]
>> i
>> need to do to get rid of this? or how it has happened?

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