Well, according to FAQ
http://www.microsoft.com/communities/guide/newsgroupfaq.mspx

===
Why Use the Microsoft Newsgroups?
Newsgroups are a valuable source of information. You can find out what your
peers think, and get information from people who use the same products and
technologies you use. Many people derive great satisfaction from helping
others or sharing their points of view in the newsgroups.
===

According to the Expectations of Service
http://www.microsoft.com/communities/conduct/default.mspx#XSLTsection123121120120

===
Microsoft's Role: Microsoft does not offer formal support for the
communities you'll find here. Instead, our role is to provide a platform for
people who want to take advantage of the global community of Microsoft
customers and product experts. Microsoft *may* monitor content to ensure the
accuracy of the information you'll find, but any information provided by
Microsoft staff is offered "AS IS" with no warranties, and no rights are
conferred. You assume all risk for your use.
===

According to everything I see this is not Microsoft Support, correct?  Now,
if you have an issue you would like them to fix, I would think letting them
know about it would be a good idea, no?
http://support.microsoft.com/

Hard?

Steps:
1) Goto Google.com
2) Search "Microsoft Support" =
http://www.google.com/search?hl=en&ie=UTF-8&q=Microsoft+Support
3) First link, top of page "Windows XP Service Pack 2 (SP2)"
4) 2 links in RED that say "Need More Help" =
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN
5) Read: Chat Support "Free", E-mail Support "Free", Phone Support "Free"

It's not hard at all.