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Windows Forum / Windows Media / Player / September 2006

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Media player and XP Pro

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Ty - 25 Sep 2004 16:37 GMT
I recently upgraded my operating system from XP Home edition to XP Pro.  Now
my windows media player does not work.  I get an error message: Internal
application error has occurred.  How do I get my music player back in
operation?
Chris Lanier [MVP] - 25 Sep 2004 16:41 GMT
If you get an "Internal Application Error" while launching Windows Media
Player it is likely not installed correctly.  You will want to re-download a
copy of the player and then install it over your installation.  It can be
downloaded at
http://www.microsoft.com/windows/windowsmedia/9series/gettingstarted/download/do
wnload.asp
.

It you are still getting the error after you know the player is installed
properly then it is being caused by something external to Windows Media
Player.

http://support.microsoft.com/default.aspx?scid=kb;en-us;831430 could also
address this issue.

If you have installed any "Codec Packs" at any time they might also cause
this.  It doesn't matter if you have uninstalled it, because the uninstaller
for these third party codec packs only work about 2% of the time. -
http://msmvps.com/chrisl/archive/2004/07/04/9546.aspx

Now, if it's not the player itself and you have not installed any codec
packs at any point then the problem is most likely your video or audio
drivers.  To test this launch mplayer2.exe (Start>>Run>>Type "mplayer2.exe")
and see if you can play video and audio files without issues.

If you run into an issue then it's also likely causing issues with WMP 9
also.  Reinstall both the audio and video drivers to fix that.

If that doesn't do it it's could be the CD-ROM driver doing it.  Please see
http://www.zachd.com/pss/pss.html#usedma for help fixing that.

If none of the above helps you will want to ask real Product Support.  See
http://www.zachd.com/pss/pss.html#psssupport.

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NOTE: Replies are to help benefit others in helping
you and reproducing issues, not necessarily for me
to get back to you.
----

>I recently upgraded my operating system from XP Home edition to XP Pro.
>Now
> my windows media player does not work.  I get an error message: Internal
> application error has occurred.  How do I get my music player back in
> operation?
Ty - 25 Sep 2004 17:33 GMT
Does XP Pro have anything to do with this?

> If you get an "Internal Application Error" while launching Windows Media
> Player it is likely not installed correctly.  You will want to re-download a
[quoted text clipped - 33 lines]
> > application error has occurred.  How do I get my music player back in
> > operation?
Chris Lanier [MVP] - 25 Sep 2004 17:38 GMT
Little.  Its the same as XP Home in all regards to WMP through.

Signature

NOTE: Replies are to help benefit others in helping
you and reproducing issues, not necessarily for me
to get back to you.
----

> Does XP Pro have anything to do with this?
>
[quoted text clipped - 41 lines]
>> > application error has occurred.  How do I get my music player back in
>> > operation?
jeaheart - 23 Sep 2006 23:36 GMT
I have two identical HD'd one master and one slave.  I can switch back and
forth via the Bios.  Media Player 9 is on the Win 98SE drive and it works
fine.  I had Media Player 9 on the second XP Pro drive with  a screen and I
get an  error messages but nothing else.  I loaded Media player 10 and get
the same results, a screen but no sound.  Very Frustrating.  
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John

> If you get an "Internal Application Error" while launching Windows Media
> Player it is likely not installed correctly.  You will want to re-download a
[quoted text clipped - 33 lines]
> > application error has occurred.  How do I get my music player back in
> > operation?
 
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