try installing Windows Media Player software. if you have an older version
, i would suggest downloading and installing the latest version 10 from
www.microsoft.com/music

Thanks
Fayyaz [MS]
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I would like to ask the same question. Did you receive an answer?

"bailee99" wrote:

Try this:
try installing Windows Media Player software. if you have an older version
, i would suggest downloading and installing the latest version 10 from
www.microsoft.com/music

good luck!