Installation Issues

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tysonmonroe - 06 Apr 2006 01:59 GMT

When I try to install Windows Media Player Version 10, it completes the
installation but then says, "The installation could not be completed, please
re run the Windows Media Player Setup" Then, I do the setup and i get a
message that says "Error Occured" and I cannot open Windows Media Player.
When I got my computer, it had Windows Media Player Version 7 and I recently
had to re-load my Windows XP disc.
Then what I explained first happened.
Any Ideas?

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zachd [MSFT] - 09 Apr 2006 20:49 GMT

In the file c:\windows\wmsetup.log , what lines contain "ERROR: "?

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Windows Media Development Team (speaking for myself only)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
Now Playing: "Love You To Check It Out" by "dj BC and The Beastles" in
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--

> When I try to install Windows Media Player Version 10, it completes the
> installation but then says, "The installation could not be completed,
[quoted text clipped - 6 lines]
> Then what I explained first happened.
> Any Ideas?

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tysonmonroe - 09 Apr 2006 21:36 GMT

i have no clue what that means.
In crude, lamans terms please.

> In the file c:\windows\wmsetup.log , what lines contain "ERROR: "?
>
[quoted text clipped - 8 lines]
> > Then what I explained first happened.
> > Any Ideas?

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zachd [MSFT] - 10 Apr 2006 01:29 GMT

That's actually pretty straight-forward - actual product support may be able
to help you if this all gets too confusing-
http://zachd.com/pss/pss.html#psssupport
I'm not the best at explaining myself, whereas those people should be. =)

In the directory c:\windows , there's a file named "wmsetup.log". In that
file, what lines contain "ERROR: "?

-Zach

Signature

Windows Media Development Team (speaking for myself only)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>i have no clue what that means.
> In crude, lamans terms please.
[quoted text clipped - 13 lines]
>> > Then what I explained first happened.
>> > Any Ideas?

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tysonmonroe - 23 Apr 2006 00:14 GMT

Ok, quick update on what the message says when I try to open WMP. It says "An
internal application error has occured"
HELP!...please?

> That's actually pretty straight-forward - actual product support may be able
> to help you if this all gets too confusing-
[quoted text clipped - 22 lines]
> >> > Then what I explained first happened.
> >> > Any Ideas?

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zachd [MSFT] - 23 Apr 2006 03:53 GMT

Does
http://zachd.com/pss/pss.html#internalapp
help there?

Signature

Windows Media Development Team (speaking for myself only)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

> Ok, quick update on what the message says when I try to open WMP. It says
> "An
[quoted text clipped - 33 lines]
>> >> > Then what I explained first happened.
>> >> > Any Ideas?

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tysonmonroe - 23 Apr 2006 00:12 GMT

Quick update on the message I get when I try to open it. It says "an internal
application error has occured"
HELP PLEASE.
Ty

> When I try to install Windows Media Player Version 10, it completes the
> installation but then says, "The installation could not be completed, please
[quoted text clipped - 4 lines]
> Then what I explained first happened.
> Any Ideas?

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