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Windows Forum / Windows Media / Player / April 2008

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Jerky playback

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AuthorCancerForTwo - 27 Mar 2008 05:49 GMT
I have a wmv file that has played just fine for over a year.  I use it in a
powerpoint presentation.

Suddenly it started playing jerky - the audio is fine but the video starts
and stops at random.  

First, the environment:
a. XP Professional, SP2
b. Nothing else running on the system per the task manager.
c. On task manager, media player shows between 45 and 60 % CPU while playing
the movie.
d. Running Norton 360.

I upgraded to WMP 11 - didn't help.

I thought maybe the file was corrupted so I renamed the old file and made a
fresh copy from another computer.  Didn't help.

I noticed that if I play the movie a second time (replay) it isn't jerky...
it's only jerky the first time that I play it.  I then discovered that all of
my clips are the same - jerky the first time but not the second time.

AHA!  A buffering problem!  I enlarged the read-ahead buffer to 20 seconds.  
Didn't help.

I'm stumped.

What could have changed, even by mistake, that could be causing this?  Could
Windows Update have changed something on me?  Or a Norton update?
Frank Slootweg - 24 Apr 2008 19:32 GMT
Do you still need help with this?

On March 27, AuthorCancerForTwo <AuthorCancerForTwo@discussions.microsoft.com>
wrote:
> I have a wmv file that has played just fine for over a year.  I use it in a
> powerpoint presentation.
[quoted text clipped - 25 lines]
> What could have changed, even by mistake, that could be causing this?  Could
> Windows Update have changed something on me?  Or a Norton update?
AuthorCancerForTwo - 24 Apr 2008 20:24 GMT
Yes, I do!

I have tried using the PowerPoint Viewer, but the playback is still jerky,
although the buffering thing still seems to fix the problem.  That doesn't
help me, though, because I can't buffer the video during my presentation.

>   Do you still need help with this?
>
[quoted text clipped - 29 lines]
> > What could have changed, even by mistake, that could be causing this?  Could
> > Windows Update have changed something on me?  Or a Norton update?
Frank Slootweg - 24 Apr 2008 21:29 GMT
Oops! Sorry! I thought this was for audio(-only) files, but I see that
it's for video+audio files.

 Anyway, *perhaps* the cause is the same as I had (also on XP
Professional, SP1 or 2 (I don't remember)), lack of System cache for
buffering.

 Try this:

 Control Panel -> System -> Advanced -> Performance -> Settings ->
Advanced -> Memory usage. If it is set to "Programs", change it to
"System cache". If I remember correctly, you have to reboot to make the
change effective.

 I hope this helps.

> Yes, I do!
>
[quoted text clipped - 36 lines]
> > > this?  Could Windows Update have changed something on me?  Or a
> > > Norton update?
AuthorCancerForTwo - 24 Apr 2008 22:01 GMT
Thanks, Frank, but I tried what you suggested and it didn't make any
difference.

Back to the drawing board!!

>   Oops! Sorry! I thought this was for audio(-only) files, but I see that
> it's for video+audio files.
[quoted text clipped - 52 lines]
> > > > this?  Could Windows Update have changed something on me?  Or a
> > > > Norton update?
AuthorCancerForTwo - 24 Apr 2008 20:28 GMT
I also tried disabling Norton 360... that didn't help either.

>   Do you still need help with this?
>
[quoted text clipped - 29 lines]
> > What could have changed, even by mistake, that could be causing this?  Could
> > Windows Update have changed something on me?  Or a Norton update?
 
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