Unable to Rollback to WMP 10

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

chazdg25@yahoo.com - 12 Apr 2008 15:50 GMT

I need to do a firmware upgrade on my Creative Zen MP3 player but
cannot do so until I downgrade to WMP 10. Unfortunately XP SP2 will
not rollback the player for me. I have followed the instructions on
the Microsoft website but when I go into Add/Remove Programs and try
to rollback, the operation tells me that it succeeded. I restart and
WMP11 is still installed so of course I can't remove the other
programs to required to do the Firmware upgrade. Any ideas how to get
around this problem?

Reply to this Message

zachd [MSFT] - 23 Apr 2008 02:09 GMT

When had you installed the player? What are the results of the player's
Help:About:Technical Support Information menu tool?

What are the last 50 lines of c:\windows\wmsetup.log ?

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>I need to do a firmware upgrade on my Creative Zen MP3 player but
> cannot do so until I downgrade to WMP 10. Unfortunately XP SP2 will
[quoted text clipped - 4 lines]
> programs to required to do the Firmware upgrade. Any ideas how to get
> around this problem?

Reply to this Message