WMP11 problems in Vista when playing any video file format

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Troublejch - 10 May 2008 05:15 GMT

I recently installed Vista on my home laptop - big mistake as I have had
nothing but problems. One of the most annoying that I have not yet figured
out how to correct is the problem of WMP11 I seem to encounter any time I try
to open any video file (doesn't matter what format). When I try to open one,
it gives a blue screen with an error message that goes by too fast for me to
read, then reboots my computer. I never had this problem before I installed
Vista.
Anyone out there got any solutions to this problem?

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Neil Smith [MVP Digital Media] - 15 May 2008 22:41 GMT

>I recently installed Vista on my home laptop - big mistake as I have had
>nothing but problems. One of the most annoying that I have not yet figured
[quoted text clipped - 4 lines]
>Vista.
>Anyone out there got any solutions to this problem?

Blue screens are alleged to be mostly due to bad device driver
software - the stuff which runs the sound card, video display driver
and so on. You'll recognise WMP probably has to work quite hard with
those components of your system given what it does.

So I guess the first step would be to update as many drivers as
possible from the manfacturers website - start with the graphics card
driver, then the audio driver software, and retry media player after
that.

Other obvious stuff to ask - does this happen in any other programs
that deal with audio/video, and does it happen as well when playing
back audio ?

HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs

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