 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Windows Forum / Windows Media / Player / July 2008WMP 11 on XP crashes when flash drive attached
Windows Media Player 11 running on Windows XP crashes if a flash drive is attached. It also crashes immediately if started when a flash drive is already attached. The event logs contain this: The Application log contains this error: Source: Application Error Event ID: 1000 Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa. A few seconds later is this error: Source: Application Error Event ID: 1001 Fault bucket 862242846. You might find that deleting the (hidden) file wmpinfo.xml on the flash driver might help as a first step. Use windows explorer Tools -> Folder Options to show hidden and system files to view it. If you close all browsers and media player, then visit this page in IE browser http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp the button there should be available to be clicked. If it's greyed out, you may need to reset your DRM store - this page (step #3) http://support.microsoft.com/kb/891664/en-us has instructions on how to do that. HTH Cheers - Neil >Windows Media Player 11 running on Windows XP crashes if a flash drive is >attached. It also crashes immediately if started when a flash drive is [quoted text clipped - 12 lines] >Event ID: 1001 >Fault bucket 862242846. ------------------------------------------------ Digital Media MVP : 2004-2008 http://mvp.support.microsoft.com/mvpfaqs The crash occurs regardless of the presence of the wmpinfo.xml file. It will happen with a freshly formatted frash drive. The Security component upgrade site actually crashes IE and has the button greyed out in Firefox. There is no DRM store that I can find. There are no folders called DRM and the registry does not have an //HKLM/Software/Microsoft/DRM Are there any suggestions on where to go from here? A.J. > You might find that deleting the (hidden) file wmpinfo.xml on the > flash driver might help as a first step. Use windows explorer Tools -> [quoted text clipped - 30 lines] > Digital Media MVP : 2004-2008 > http://mvp.support.microsoft.com/mvpfaqs Did you have chance to turn on the option to "Show hidden files and folders" in windows XP ? It's installed by default when WMP installs, so it's kinda hard to see how it vanished. ZachD might have some other ideas. His site has steps to run the Individualisation http://zachd.com/pss/pss.html#indiv and some info on how to find out the current version you have installed. Cheers - Neil >The crash occurs regardless of the presence of the wmpinfo.xml file. It will >happen with a freshly formatted frash drive. [quoted text clipped - 43 lines] >> Digital Media MVP : 2004-2008 >> http://mvp.support.microsoft.com/mvpfaqs ------------------------------------------------ Digital Media MVP : 2004-2008 http://mvp.support.microsoft.com/mvpfaqs That link should definitely fix you up, but I would really love to know more information about the system in that I've got The Right Person in DRM interested in this but we haven't been able to find a way to reproduce this problem yet.  SignatureSpeaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- > Did you have chance to turn on the option to "Show hidden files and > folders" in windows XP ? It's installed by default when WMP installs, [quoted text clipped - 61 lines] > Digital Media MVP : 2004-2008 > http://mvp.support.microsoft.com/mvpfaqs I have uninstalled and reinstalled Media Player. It didn't fix the problem but I was able to find the registry entry and thus the DRM folder and delete the files in it. (Should the uninstall have deleted these?) I went to the security component upgrade site and it worked. I rebooted, restarted Media Player and inserted a flash drive and it worked. Yeah! Maybe I just missed the directory before? It appears in the correct place now and shows up in a search now. I was showing hidden and system files when I first searched so that's not the problem. You asked about the hardware history: Eight months ago there was smoke and the original motherboard failed and was replaced with a different model. The CPU was kept and the hard drive was upgraded at the same time. Windows XP had to be repaired to work then updated. Media Player wouldn't work at all. It had to be reinstalled to work with the new hardware. After this point Media Player crashed with any flash drive. It wasn't critical so it wasn't immediately dealt with. If you hadn't asked about the CPU upgrade, I wouldn't have thought about it. Thanks (Neil and Zach) for all of your suggestions. They helped solve the problem even if I'm a little unsure of the cause of it. A.J. P.S. - I suppose it's good to have the "right" person in digital rights management. - aj > That link should definitely fix you up, but I would really love to know more > information about the system in that I've got The Right Person in DRM [quoted text clipped - 66 lines] > > Digital Media MVP : 2004-2008 > > http://mvp.support.microsoft.com/mvpfaqs Oh yeah, actually I really like/care about this issue. Did you upgrade the processor on the system or something like that? SignatureSpeaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- > The crash occurs regardless of the presence of the wmpinfo.xml file. It > will [quoted text clipped - 47 lines] >> Digital Media MVP : 2004-2008 >> http://mvp.support.microsoft.com/mvpfaqs |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.