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Windows Forum / Windows Media / Player / August 2008

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WMP 11 Won't play music anymore.

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david8029 - 25 Aug 2008 20:08 GMT
WMP 11.0.6000.6344
Windows Vista Home Premium (without SP1)

Recently WMP 11 has stopped playing my music files. My computer tells me
that it is fully up to date (though I still have yet to download SP1). I can
still listen to music using VLC. Can anyone help me out? If you need more
info please let me know what you need.
Neil Smith [MVP Digital Media] - 26 Aug 2008 15:32 GMT
>WMP 11.0.6000.6344
>Windows Vista Home Premium (without SP1)
[quoted text clipped - 3 lines]
>still listen to music using VLC. Can anyone help me out? If you need more
>info please let me know what you need.

Sure - what type of music files are they - did you rip them from CDs
as MP3 files, or are they downloaded from an online music store - i.e.
purchased "DRM protected" audio files ?

Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs
david8029 - 26 Aug 2008 17:01 GMT
> Sure - what type of music files are they - did you rip them from CDs
> as MP3 files, or are they downloaded from an online music store - i.e.
[quoted text clipped - 4 lines]
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs

I have tried almost all my audio file types and have found that for some
reason only Wave sound files work.
zachd [MSFT] - 26 Aug 2008 18:34 GMT
What changed before this broke?

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>
>> Sure - what type of music files are they - did you rip them from CDs
[quoted text clipped - 8 lines]
> I have tried almost all my audio file types and have found that for some
> reason only Wave sound files work.
Neil Smith [MVP Digital Media] - 26 Aug 2008 21:13 GMT
>> Sure - what type of music files are they - did you rip them from CDs
>> as MP3 files, or are they downloaded from an online music store - i.e.
>> purchased "DRM protected" audio files ?
>
>I have tried almost all my audio file types and have found that for some
>reason only Wave sound files work.

On this page http://support.microsoft.com/kb/316992

Can you hear this file, and does the position slider move along as it
loads and plays ? "Click to play a sample .wma file (28KB)"
http://support.microsoft.com/support/mediaplayer/wmptest/samples/new/mediaexample.wma

Then there's an MP3 audio file "Click to play a sample .mp3 file
(53KB)" just below the title MPEG Audio Layer III (.mp3) :
http://support.microsoft.com/support/mediaplayer/wmptest/samples/new/mediaexample.mp3

What's the result of clicking those links in the page from the web
browser ? Which program do they open up in when clicked ?

Separately, if you press CTRL + U keys in media player and copy/paste
the last two links in, is there any change in behaviour ?

HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs
david8029 - 28 Aug 2008 06:15 GMT
> >> Sure - what type of music files are they - did you rip them from CDs
> >> as MP3 files, or are they downloaded from an online music store - i.e.
[quoted text clipped - 24 lines]
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs

Zach - I am unaware of any changes to my computer that could have done this.
I installed games and that is the only changes.

Neil - I tried both links. The first one automatically brought up WMP and
played the file. It was the same when I used ctrl+U. But the other one when
clicked used Quicktime inside my firefox window. When I tried the ctrl+U it
did the same thing as when I try my other music files. Most of which are
*.mp3 format. It (the little time bar at the bottom of the player) will move
very slowly and will not play any sound.
Neil Smith [MVP Digital Media] - 28 Aug 2008 12:19 GMT
>> >> Sure - what type of music files are they - did you rip them from CDs
>> >> as MP3 files, or are they downloaded from an online music store - i.e.
[quoted text clipped - 9 lines]
>*.mp3 format. It (the little time bar at the bottom of the player) will move
>very slowly and will not play any sound.

OK so I think we've isolated "most audio" to "most audio you have" ;-)

It sounds like a broken MP3 decoder for some reason. Other software is
capable of overwriting this - Zach's site notes the FhG decoder can
break various aspects.

If you go to the Start menu, choose Run and in the box type

regsvr32.exe l3codeca.acm

Press enter, and wait for confirmation, then try playback again.

If that still doesn't work, WMP's automatic codec download might fix
it - you would need to go in windows explorer to the folder

C:\Windows\system32

Find the file l3codeca.acm and rename to l3codeca.bak

Then restart media player, and try playing one of the files, watching
for the codec download step in WMP's status bar (it will be brief)

Let us know how you get on with that, or Zach might be able to flesh
out the required steps better later today.

HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs
david8029 - 29 Aug 2008 06:23 GMT
> >> >> Sure - what type of music files are they - did you rip them from CDs
> >> >> as MP3 files, or are they downloaded from an online music store - i.e.
[quoted text clipped - 40 lines]
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs

Unfortunately for some reason it is not letting me do anything with the
system32 files. It asks for me to give permission to change the file I click
yes and then it opens another window saying I don't have permission to do it.
I am the admin. I don't know why its happening. I bought the laptop from a
store and did not reformat it. I just took over the admin account that was
already on it.
Neil Smith [MVP Digital Media] - 29 Aug 2008 20:33 GMT
>> If you go to the Start menu, choose Run and in the box type
>>
[quoted text clipped - 21 lines]
>store and did not reformat it. I just took over the admin account that was
>already on it.

Yes, sorry I forgot you had Vista.

The steps for that are similar to above. On the Start menu, type

cmd

into the Search... box and wait for the black "cmd" (command window)
icon to show in the list of found programs above the search box.

Right-click that, choose Run as Administrator

Then re-try typing

regsvr32.exe l3codeca.acm

and see if that helps.

HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs
ColinG - 26 Aug 2008 15:54 GMT
> WMP 11.0.6000.6344
> Windows Vista Home Premium (without SP1)
[quoted text clipped - 3 lines]
> still listen to music using VLC. Can anyone help me out? If you need more
> info please let me know what you need.

Hi David
I'm sorry you are having trouble with this, you are having much the same
experience as myself and for all the help this newsgroup - or anyone at
Microsoft  will be - you might as well nip to your local butcher and seek
help.  This problem has been going on for various users, for far too long,
judging by the dates in this newsgroup alone.
  My solution was to load up  'Nero Showtime' (which I already owned)  and
forget about Windows Media-player, it (Showtime) seems to be able to play all
types of music and video files without a problem.
Colin
zachd [MSFT] - 26 Aug 2008 18:34 GMT
That seems like you have not read the Rules of Conduct for this newsgroup,
where the important notion that this is *not* an official Microsoft support
channel is covered.  =)
 http://zachd.com/pss/pss.html#help

If you do want actual support, you should take it to actual product support.
=)

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>
>> WMP 11.0.6000.6344
[quoted text clipped - 17 lines]
> types of music and video files without a problem.
> Colin
ColinG - 26 Aug 2008 19:15 GMT
> That seems like you have not read the Rules of Conduct for this newsgroup,
> where the important notion that this is *not* an official Microsoft support
[quoted text clipped - 3 lines]
> If you do want actual support, you should take it to actual product support.
> =)

Hi Zachd
Quoting rules and [even] goose-stepping up & down and turning red does not
detract from the fact that Microsoft's flagship O/S VISTA is obviously a step
too far for them to successfully cope with.  Thanks for your post though, its
nice to have yet another person able to make the ever growing list of rules
in this world clear, for all the people who have paid for a product that
doesn't work properly, and find that real help is somewhat difficult to come
by, I am sure the sight of your post will be inspiring.
Colin

> >> WMP 11.0.6000.6344
> >> Windows Vista Home Premium (without SP1)
[quoted text clipped - 16 lines]
> > types of music and video files without a problem.
> > Colin
zachd [MSFT] - 26 Aug 2008 21:12 GMT
I apologize that I offended you by reminding you that this is not a support
forum.  Taking support questions to support channels seemed to be the better
way to make people's lives better faster.  Your doom-and-gloom attitude
seemed unfounded based upon a peer newsgroup and I'm sure was a bright spot
in the lives of many as opposed to positive redirection to actual support
channels:
http://zachd.com/pss/pss.html#psssupport
=)

Just because your problem wasn't resolved without taking it to actual
support doesn't mean you have any particular need to rain on other's parades
by disparaging others who do make positive contributions here.  (I'm not
speaking about myself.  You can despise me all you want, as I'm more than
aware that some strong anti-M$ prejudices exist out there, so I'm damned by
association.)  If you're going to be upset, I really hope you've actually
gone to actual product support as opposed to hoping that some magic will
magically happen to fix your problems.  I want your system, regardless of
tools players or OS, to work perfectly - so pointing you to good resources
is part of making sure you're on a path to that success.  Please don't
misinterpret an attempt at positive correction and redirection as criticism.
If it doesn't work, that's awful - and so let's now focus on positive
solutions and channels that might get you closer to happiness.  You can call
that goose-stepping, I call that logical problem-solving.  =)

I noted with sad amusement that your suggestion can create other problems
with the player, so first you tell them to dodge trying to solve the problem
and then you accidentally make it worse.  Oh well: I'm glad you're happier
now : Nero has some very cool features.  =)

If you do install Nero, if I recall correctly you can fix most(?) of their
resetting of Windows Media Player keys by going to the Set Program Access
and Defaults control panel and setting the player as default.  I have some
notes on what Nero does elsewhere, but if you use SPAD that should likely
reset you back to normal post-Nero.  (Notably HREF clicks to media content
within the browser may no longer work until you run the SPAD tool.)

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

zachd [MSFT] - 26 Aug 2008 21:21 GMT
Also, I think I'm missing something - I see two posts by you ever here:
http://groups.google.com/groups/search?q=coling+wmp
- one about KAR, one about a buggy sound card driver / glitchy audio
enhancement.  So where does this experience of yours trying to solve this
problem come from?  I'm always curious about online problem-solving arenas,
so I would be pleased to learn what I've overlooked here.

What have you been doing to attempt to resolve this problem?

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

ColinG - 26 Aug 2008 22:14 GMT
> Also, I think I'm missing something - I see two posts by you ever here:
>  http://groups.google.com/groups/search?q=coling+wmp
[quoted text clipped - 4 lines]
>
> What have you been doing to attempt to resolve this problem?

Actualy you do NOT see two posts by me... whoever that is, it is not me; I
have no knowledge of KAR and my audio is not glitchy, it is none existent
when relying upon WMP within Vista.
To all the undoubtedly helpful people who contribute here please let me make
it clear that my beef is with Microsoft not you, this problem and  a problem
with 'MS Gadgets' -which mysteriously cease to function - is well enough
recorded over the last six (or more) months, surely some sort of a fix should
be inevitable; yet here we are with two major pieces of MS kit cocking their
toes up and dying, within a flagship o/s and no one seems to have a clue why.

Finally speaking for myself, all alone, tired and lonely and with no
external help or prompting from anyone; it seems strange that if help is so
freely available for this problem, why is it that anyone is bothering to
write any words at all about it here?
Colin
zachd [MSFT] - 27 Aug 2008 00:26 GMT
>> What have you been doing to attempt to resolve this problem?

> Actualy you do NOT see two posts by me... whoever that is, it is not me;

> To all the undoubtedly helpful people who contribute here please let me
> make
[quoted text clipped - 4 lines]
> should
> be inevitable;

A fix for what specific and exact bugs?  There is no "mysteriously cease to
function" in the development world - that's when you track down the bug and
figure out what is causing it.  If the exact description of the bug that it
is a "mystery", that's a non-specific vague reference that no company could
magically fix.  This isn't how software development works.  See:
http://zachd.com/pss/pss.html#isolate
, for example, for one way of framing problems.  This does not apply to you
here but it's kind of about getting away from thinking that "mysteriously"
is a meaningful statement.  =)

> Finally speaking for myself, all alone, tired and lonely and with no
> external help or prompting from anyone; it seems strange that if help is
> so
> freely available for this problem, why is it that anyone is bothering to
> write any words at all about it here?

What have you been attempting to do to help resolve this problem?  You're
making some strong statements which seem like you would have a deal of
knowledge here: I'm curious as to where this comes from.

http://zachd.com/pss/pss.html#psssupport

-Z
Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

ColinG - 27 Aug 2008 13:05 GMT
> >> What have you been doing to attempt to resolve this problem?
>
[quoted text clipped - 32 lines]
>
> -Z
You say:  "There is no "mysteriously cease to  function" in the development
world..." well you may inhabit that world, but for me, I have better things
to do than chase around trying to fix  something  which incidentally was
working fine, and then one morning just stopped functioning without any
software changes by me.  The world I inhabit believes that if a product is
not fit for purpose then you should contact the manufacturer and complain, if
he is uninterested or unavailable, then you spread the word regarding that,
and perhaps he will buck up.  Also if another manufacturer is able to solve
your problem, support him;  'Nero Showtime' is up to this task, WMD is [in my
case and several others] not.  I believe I should let NERO be my first line
A/V player and I am well satisfied with that, I wish to share that
information here with anybody else who may feel that getting under the bonnet
and dirty is a step further than they wish to go, with an O/S, which by its
very nature means they will have almost certainly invested in a state of the
art PC - and all the associated costs that go with that -  and that they are
RIGHT to expect a LOT from such a hyped-up o/s as VISTA and to not want to be
a)    charged further on expensive helplines.
b)    Spend for hours on end fixing it themselves

Colin

Colin
Neil Smith [MVP Digital Media] - 26 Aug 2008 21:14 GMT
>> WMP 11.0.6000.6344
>> Windows Vista Home Premium (without SP1)
[quoted text clipped - 13 lines]
>forget about Windows Media-player, it (Showtime) seems to be able to play all
>types of music and video files without a problem.

What actual problem are you having Colin - you seem to have hijacked
this thread to complain about an unknown issue.

Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs
 
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