Windows Forum / Windows Media / Player / August 2008
Reinstalling Windows Media Player 11
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john - 26 Aug 2008 23:32 GMT I have a Vista machine that has MEdia player 11 installed. The SW is corrupted. Is there a way to remove and reinstall Windows Media player on my PC?
 Signature John
zachd [MSFT] - 27 Aug 2008 00:13 GMT Why do you believe it is corrupted?
Officially there is no way to remove nor reinstall the player: it's part of the OS, so any repair or reinstall would have to be done at the larger OS level.
 Signature Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. --
>I have a Vista machine that has MEdia player 11 installed. The SW is > corrupted. Is there a way to remove and reinstall Windows Media player on > my > PC? cwdjrxyz - 27 Aug 2008 01:17 GMT > I have a Vista machine that has MEdia player 11 installed. The SW is > corrupted. Is there a way to remove and reinstall Windows Media player on my > PC? Will your WMP 11 on Vista play anything at all? If the WMP only has problems with certain file types, you might need a codec download for that file type. If you have other players such as Real or Winamp, try to play a file that does not work on WMP 11 on the other players. Real 11, the most recent Winamp, and a few other players now play some Windows format media files such as wma and wmv. The more details of the problem you have that you can give, the more likely it is that someone can help you find a solution.
Zachd, who answered you, likely can help if you provide enough details, as he is associated with the WMP. It is true, as he stated, that Microsoft considers the WMP 11, as on Vista, part of the OS and thus officially you can not remove or replace it. However a version of WMP 11, slightly different in details I am sure, can be installed on the XP OS, and you can return to a previous version such as WMP 10, alhough you can not completely remove WMP from the XP OS.
I have not kept up with the most recent events, but Microsoft has had much trouble and stiff fines from the EU officials recently. They may not be able to bundle the WMP with the OS for sales in the EU. If this is so, you might be able to see if you can get an EU version of the Vista OS or if someone knows how to remove WMP11 from the bundled WMP 11 and then add or remove the WMP of your choice to it. You would have to find this out from someone in one of the EU countries, because I highly doubt if Microsoft would be willing to provide any information concerning this, if it has any, to those having Vista with a bundled WMP 11 OS.
If worst comes to worst, you need not go without a media player. Real 11, Winamp, and other free players will play most or all of the formats WMP will play.
zachd [MSFT] - 27 Aug 2008 03:26 GMT > It is true, as he stated, > that Microsoft considers the WMP 11, as on Vista, part of the OS and > thus officially you can not remove or replace it. You're accidentally misinterpreting my meaning: It's a question of install methodology, not of terminology. The component system used for Vista has no mechanism for piecemeal component repair. (Previous OS versions really don't either, but you could sometimes jury-rig it.) Thus I'm not commenting upon any official spokesperson, just pointing out that technically what is being asked for is technically not viable. =)
> They may > not be able to bundle the WMP with the OS for sales in the EU. If this > is so, you might be able to see if you can get an EU version of the > Vista OS or if someone knows how to remove WMP11 from the bundled WMP > 11 and then add or remove the WMP of your choice to it. You are referring to the "N" SKU - there is an XP and a Vista N SKU, which means "No Windows Media Player". You are also referring to the "Media Restore Pack" - the mechanism by which the player can be restored to an "N" SKU that does not have the player.
The Media Restore Pack is not applicable to a non-N system. Trying to install it will fail. Trying to install the XP version will fail. (There's binary differences between the XP and Vista versions, so that would be highly inappropriate anyways.)
So we come back to what I said earlier: this really isn't possible in the way that most people would choose to interpret it.
If we want to take a meaningful step back (to how *I* would more productively interpret it) we can look at "sfc /scannow" and the delta between an N and a MRP'd N system and think about that, but that's a rather large delta that has some hard-coded paths as well as bitness (64bit vs 32bit) concerns among others. If you look at: http://zachd.com/pss/pss.html#reinstallvista the "unsupported 32bit C-drive only fix" comes from the N/MRP'd N delta. It's hacky and needs more work, but that's a fairly meaningful registry half of the issue, with sfc /scannow generally taking care of the other half.
Anyways, this is way too many words on an issue I'm not sure you really care about, so I'll stop now. Cheers! =)
-Zach
 Signature Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights.
Bob - 27 Aug 2008 23:07 GMT I had to reinstall Windows XP and have DL and installed all updates per MS web site.
I do not have any 'sound device' according to the PC. The WMP 11 is on the system, but I get no sound. I have tried everything mentioned in foregoing questions, plus a bunch of other stuff and still can not get the )(*&)(*)(*& thing to play a simple CD. What is the problem??? Any suggestions appreciated besides a grenade at this point!
 Signature SgtBob
> > It is true, as he stated, > > that Microsoft considers the WMP 11, as on Vista, part of the OS and [quoted text clipped - 40 lines] > > -Zach cwdjrxyz - 28 Aug 2008 02:01 GMT > I had to reinstall Windows XP and have DL and installed all updates per MS > web site. [quoted text clipped - 4 lines] > thing to play a simple CD. What is the problem??? Any suggestions > appreciated besides a grenade at this point! If I understand you correctly, you are now back at XP and have reinstalled all updates, which would include the version of WMP 11 that goes with XP. I am at XP, so perhaps I can help a bit. First I would install another player that will play CDs. I have Real 11 and Cyberlink PowerDVD as well as WMP 11, and the way I have them set up all 3 are offered as a choice for playing when you insert a CD. Also Winamp and iTunes will play a CD if you first bring up the player and then input the address for the CD, often the D drive which is used for playing/recording CDs and/or DVDs. If you install another player and it also will not play CDs, the problem likely is not with the WMP. It more likely has to do with the CD/DVD drive, driver programs, or something else to do with the computer hardware or software. Then this info will aid someone, perhaps zachd, in finding your problem. If you do install another player, do not accept playing everything it will play if asked. If you do so, it may play formats that you usually play on the WMP. Rather just select for the player to play CDs, if offered, and do not select to play anything else at first. If you keep the player, you can always go back into preferences for it and select other formats for it to play as primary.
Bob - 28 Aug 2008 02:45 GMT I finally got some smarts and went to Dell support, found a Sound device for my PC , DL it and installed same. It now works. It proves there is a way to fix stuff if you are persistent.
 Signature SgtBob
> I had to reinstall Windows XP and have DL and installed all updates per MS > web site. [quoted text clipped - 49 lines] > > > > -Zach cwdjrxyz - 28 Aug 2008 04:49 GMT > I finally got some smarts and went to Dell support, found a Sound device for > my PC , DL it and installed same. It now works. It proves there is a way to > fix stuff if you are persistent. I am glad to hear that your problem now is solved back at XP. My guess now is that some software was not reinstalled when you went to Vista. I also have a Dell that is a few years old. It came with many CDs of programs that you often have to reinstall if you do a clean install of the OS. Not all computers these days supply backup CDs, but use other methods. Some of the software comes from Microsoft, and much from Dell and others. So do not be surprised if something else will not work now that you are back at XP. If so, brush up on how to reinstall Dell and other programs and hope you saved all of the CDs if that is the way Dell provided for backup on your computer. My guess is that you had the same problem when you went from XP to Vista. I did not think of that then, because I was not aware you had just updated to Vista. If you go back to Vista, it is quite likely you will have to install some programs again. At least on my Dell computer, there was a backup CD or two for various drivers needed for many things to operate properly.
Neil Smith [MVP Digital Media] - 28 Aug 2008 12:06 GMT >I finally got some smarts and went to Dell support, found a Sound device for >my PC , DL it and installed same. It now works. It proves there is a way to >fix stuff if you are persistent. Make sure to check that you don't hear skipping at the end of playing back music tracks. Dell have distributed various buggy driver software for at least 18 months, which is heard when turning on "Enhancements" like SRS/WOW, Equaliser and other settings in WMP
Cheers - Neil ------------------------------------------------ Digital Media MVP : 2004-2008 http://mvp.support.microsoft.com/mvpfaqs
Phisherman - 28 Aug 2008 19:40 GMT >I had to reinstall Windows XP and have DL and installed all updates per MS >web site. [quoted text clipped - 4 lines] >thing to play a simple CD. What is the problem??? Any suggestions >appreciated besides a grenade at this point! When I did a clean Windows XP install my sound is gone too until I load the driver which came with my MSI motherboard. I suggest downloading the latest manufacturer driver for your sound hardware. You may need to cold reboot.
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