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Windows Forum / Windows Media / General Topics / May 2008DRM Problem -Security Component Upgrade
I have lost my DRM file for some reason while using Real Networks Phapsody product. It keeps directing my to MicroSoft's "Security Component Upgrade" site. When I get to the site the Upgrade button is grayed out. Any ideas?  SignatureDave Crum If I remember correctly from when I analyzed that page more closely, the things that can cause that button to be grayed out are the wrong version of WMP (7.0 or earlier) - probably not an issue, or not being able to run the javascript that should enable the button. Make sure your browser is configured to allow javascript. Make sure you open the site in IE 6 or later, not Firefox or Mozilla or any other alternative browser. If none of the above solves the problem, try adding the site to your trusted sites zone by clicking Tools->Internet Options and then go to the Security tab. Click Trusted Sites in the box at the top and then click the Sites button. Add the update site you're on to that list. You may have to restart the browser to see if it helps. Let us know if any of this helps or not. Dale SignatureDale Preston MCAD C# MCSE, MCDBA > I have lost my DRM file for some reason while using Real Networks Phapsody > product. It keeps directing my to MicroSoft's "Security Component Upgrade" > site. > When I get to the site the Upgrade button is grayed out. Any ideas? Hey, I've got the same problem with the Security Component Upgrade. I did as you said and tried to add it to Trusted sites and restarted the browser but it's still grayed out. I'm using WMP11 and have tried uninstalling and reinstalling and I've still had no luck. Any ideas? Thanks. > If I remember correctly from when I analyzed that page more closely, the > things that can cause that button to be grayed out are the wrong version of [quoted text clipped - 17 lines] > > site. > > When I get to the site the Upgrade button is grayed out. Any ideas? If you rename the file c:\windows\wmsetup.log , then run exactly: c:\windows\inf\unregmp2.exe /PerformIndiv , what are the contents of c:\windows\wmsetup.log then? SignatureSpeaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- > Hey, > [quoted text clipped - 36 lines] >> > site. >> > When I get to the site the Upgrade button is grayed out. Any ideas? OK - I had the same problem as the other two folks . . . I did what you just specified and the contents of the wmsetup.log were: ----------------------------- [*WMC Logging begun at 2007/04/01 - 16:41:25. Logging at level: '4'. OS is NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is 11.0.5721.5145. Setup version 11.0.5721.5146.] Indiv returned '0xc00d2728'. Current command line: '/PerformIndiv'. ------------------------------- What does that mean? Thanks. -- Tom > If you rename the file c:\windows\wmsetup.log , then run exactly: > c:\windows\inf\unregmp2.exe /PerformIndiv [quoted text clipped - 40 lines] > >> > site. > >> > When I get to the site the Upgrade button is grayed out. Any ideas? Strangely, that error is "Needs Individualization", which is exactly what you are trying to do. What new software did you install recently? Any WMP/DRM updates? If you try this again, do you still get that same message? Because if so that's reallllly odd. SignatureSpeaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- > OK - I had the same problem as the other two folks . . . I did what you > just [quoted text clipped - 65 lines] >> >> > site. >> >> > When I get to the site the Upgrade button is grayed out. Any ideas? I don't know whether my fix will help or not. I just upgraded my motherboard and was encountering the same issue. Nothing else seemed to be working so I renamed my drm folder, closed IE, and then revisited the web site to upgrade the security component - it worked. I'm guessing that I've lost some rights to any licenses issued under the prior DRM files - guess I'll find out soon. The steps I took: 1) made the DRM file visible: (Start, my computer, tools, folder options, click "show hidden files" and uncheck "hide protected operating system files (recommended)") 2) found the DRM file under c:, documents and settings, all users. 3) renamed "DRM" to "Backupdrm" by right clicking. Signaturenewbiedoo http://forums.techarena.in I've reset the registry, uninstalled all the way down to WMP 8, tried all the DRM renaming tricks, made the security site trusted, made sure javascript was allowed, spent 4 hours on the phone with napster tech support running every reset tool they had, tried every DRM removal/reset program I could find. The stupid button is still greyed out, I still can't play, stream, watch or do anything else with WMP or any other software that relies on this DRM. The only thing I can think of is to re-format my hard drive and start over. Which I can't do, as it's a company laptop and I don't have a copy of the ghost image they started with. Is there any way to completely strip out DRM and start over? > I don't know whether my fix will help or not. I just upgraded my > motherboard and was encountering the same issue. Nothing else seemed [quoted text clipped - 12 lines] > > 3) renamed "DRM" to "Backupdrm" by right clicking. snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update. manually going to the site will have the same effect: type this in your address bar: http://go.microsoft.com/fwlink/?LinkId=49282 hope it helps you, solved it for me Cheers Brad EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com What newbiedoo wrote worked for me. An email reply from Microsoft told me I had a problem with IE - but what newbiedoo wrote worked. > I don't know whether my fix will help or not. I just upgraded my > motherboard and was encountering the same issue. Nothing else seemed [quoted text clipped - 12 lines] > > 3) renamed "DRM" to "Backupdrm" by right clicking. newbiedoo;2766996 Wrote: > I don't know whether my fix will help or not. I just upgraded m > motherboard and was encountering the same issue. Nothing else seeme [quoted text clipped - 12 lines] > > 3) renamed "DRM" to "Backupdrm" by right clicking. Excellent! Worked perfectly! Only thing I had trouble with was Step number 2, I had to search fo "DRM" in All Users I soon found it and renamed and it and it worked ;) -- Keenan http://forums.techarena.i Alright i've been reading online about various ways to fix this dam DRM problem but i cant even get that far. I've already added to my trusted sites and i'm trying the renaming trick. only problem is that i keep getting any error message everytime i try to rename the DRM file. It says: The Registry Edit cannot rename DRM. Error while renaming key. Does anyone know what this means and how i can remedy the situation? SignatureShamus http://forums.techarena.in snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update. manually going to the site will have the same effect: type this in your address bar: http://go.microsoft.com/fwlink/?LinkId=49282 hope it helps you, solved it for me Cheers Brad EggHeadCafe - .NET Developer Portal of Choice http://www.eggheadcafe.com |
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