Auto updates and SP3

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Arzach - 28 Aug 2008 14:16 GMT

PC will not install updates nor SP3. Tried turning off Norton AV and Win
Firewall...no luck. These updates and SP3 start to install after downloading
but fail

Reply to this Message

Shenan Stanley - 28 Aug 2008 16:03 GMT

> PC will not install updates nor SP3. Tried turning off Norton AV
> and Win Firewall...no luck. These updates and SP3 start to install
> after downloading but fail

First thing to try:
As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.

**Second thing to try:
http://www.codeplex.com/aureset

** Temporarily removed for internal (MS) review (8/25/2008). I'm leaving
the link - however - for when/if it returns. Usually people will not have
to get to this point anyway - and if they do - the next suggestion should
help.

Third thing to try:
Get Dial-a-Fix:
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix:
- Windows Installer
- Windows Update
- All the Registration Center options.

Turn off the "Empty System32\Catroot 2"
Do NOT do "Flush SoftwareDistribution".

Then click "GO" and wait until it is done... Reboot will be needed.

- Download/Install Windows Update v3.
http://go.microsoft.com/fwlink/?LinkID=91237
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Reboot.
- Visit http://windowsupdate.microsoft.com/ and scan for/install updates.

Usually - method one from the first suggestion fixes the issue.
Sometimes they have to proceed to method two from the first suggestion.

Less seldom - but it does happen - only the tool from the second suggestion
will work - although the first suggestion is contained within the second in
many ways (as well as some of the third.)

And the third suggestion is there because before there was a suggestion (1)
and a suggestion (2) - the third was the best bet and worked in most cases.

Signature

Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Reply to this Message

Forummansbj - 08 Sep 2008 05:27 GMT

I tried EVERY SINGLE ONE OF THESE...and still no luck. this is extremely
frustrating.

> > PC will not install updates nor SP3. Tried turning off Norton AV
> > and Win Firewall...no luck. These updates and SP3 start to install
[quoted text clipped - 58 lines]
> And the third suggestion is there because before there was a suggestion (1)
> and a suggestion (2) - the third was the best bet and worked in most cases.

Reply to this Message

PA Bear [MS MVP] - 08 Sep 2008 16:51 GMT

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I tried EVERY SINGLE ONE OF THESE...and still no luck. this is extremely
> frustrating.
[quoted text clipped - 75 lines]
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html

Reply to this Message

kalyan - 17 Sep 2008 08:33 GMT

Hi

Are you getting any error code????????

or try this

Download the SP3

http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCateg
oryId=&SrcFamilyId=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&u=http%3a%2f%2fdownload.
microsoft.com%2fdownload%2fd%2f3%2f0%2fd30e32d8-418a-469d-b600-f32ce3edf42d%2fWi
ndowsXP-KB936929-SP3-x86-ENU.exe

Restart the computer and boot the computer in safe mode.Try to install

Signature

Warm Regards
Kalyan

> PC will not install updates nor SP3. Tried turning off Norton AV and Win
> Firewall...no luck. These updates and SP3 start to install after
> downloading
> but fail

Reply to this Message