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Windows Forum / Windows Vista / Hardware / May 2008Can't Install MS Wireless Laser Mouse 5000 v.1.0
On my Windows Vista Home Premium system am unable to install my MS Wireless Laser Mouse 5000 v.1.0. My MS Wireless Laser/Keyboard 6000 v.2.0 works fine. I receive a message from my system that Windows needs to install drivers for Microsoft Wireless Desktop Receiver 3.1. The instructions for the Receiver, Keyboard and Mouse, which came together as a package, makes reference to a Help screen, but I cannot find anything installed. I looked at KB940199, and attempted to install the named driver; but I received an error message that Windows encountered an error, 0X8007000d, the Data is invalid. Does anyone have any ideas or suggestions? > On my Windows Vista Home Premium system am unable to install my MS > Wireless Laser Mouse 5000 v.1.0. My MS Wireless Laser/Keyboard 6000 [quoted text clipped - 6 lines] > an error, 0X8007000d, the Data is invalid. Does anyone have any ideas > or suggestions? Check your mouse install disk for file(s) with extensions like pdf, hlp or html etc. For example: Setup.pdf HelpFile.hlp Errata.html If you can't access MS help files system wide (ie no help files available rather than just the help file for your mouse) then the help files association may have been turned off. See the following URL or google for more information on this topic: http://filext.com/file-extension/HLP I don't believe I received an install disk. The keyboard, mouse and receiver came with my machine at the time of purchase. I assumed they were pre-installed. I did not get around to using them until now. Instead I used my old keyboard and mouse. >> On my Windows Vista Home Premium system am unable to install my MS >> Wireless Laser Mouse 5000 v.1.0. My MS Wireless Laser/Keyboard 6000 [quoted text clipped - 22 lines] > > http://filext.com/file-extension/HLP How To Guide and Product Documentation here: http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=052 Drivers (may include documentation too) http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx Also....check the directories on your hard drive for where the retailer may have installed documentation/driver package for your unit. > I don't believe I received an install disk. The keyboard, mouse and > receiver came with my machine at the time of purchase. I assumed they were [quoted text clipped - 27 lines] >> >> http://filext.com/file-extension/HLP Thanks! I downloaded and installed the drivers, and now the problem seems to be fixed. I also did one other things: I plugged my USB receiver directly into a USB port on my computer case, as opposed to my USB hub. > How To Guide and Product Documentation here: > [quoted text clipped - 38 lines] >>> >>> http://filext.com/file-extension/HLP Great to hear you resolved the problem and thanks for posting a "Solved" message back to the group....might help someone else in the future. :-) > Thanks! I downloaded and installed the drivers, and now the problem seems > to be fixed. I also did one other things: I plugged my USB receiver [quoted text clipped - 41 lines] >>>> >>>> http://filext.com/file-extension/HLP I verified with my vendor that no install disk is required: the wireless receiver, keyboard and mouse are self-installing. >> On my Windows Vista Home Premium system am unable to install my MS >> Wireless Laser Mouse 5000 v.1.0. My MS Wireless Laser/Keyboard 6000 [quoted text clipped - 22 lines] > > http://filext.com/file-extension/HLP ......as long as the relevant drivers etc are available on your harddrive or the install file can retrieve them automatically or request that you retrieve them,from a relevent source, such as microsoft.com. You are getting an error message about missing drivers for the Desktop Receiver......my inclination is that you are missing them. One way to find out is download a new set from MS.....then take it from there. Sometimes files that are supposed to be copied to hard drives just ain't due to one technical buglet or another. :-) > I verified with my vendor that no install disk is required: the wireless > receiver, keyboard and mouse are self-installing. [quoted text clipped - 25 lines] >> >> http://filext.com/file-extension/HLP When I first tried to install the same mouse I also had trouble. You have to read the instructions very carefully. If I remember correctly there is a button on the USB dongle that has to be depressed during the installation of the dongle and there is also a button on the bottom of the mouse that has to be depressed once the USB dongle is installed and Bluetooth shows up in your control panel. >I verified with my vendor that no install disk is required: the wireless >receiver, keyboard and mouse are self-installing. [quoted text clipped - 25 lines] >> >> http://filext.com/file-extension/HLP Yup, you may have to re-pair the device and the dongle by doing the buttons. You press the dongle first, then the device. If you go to the link that propman provided How To Guide and Product Documentation here: http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=052 You can see the pdf of the QuickStart Guide and it shows where the buttons are. The help file for mouse shoudl be called iphelp.chm (the keyboard is called ithelp.chm). It may already be installed by your vendor. There's a section in the help about troubleshooting wireless devices. hope that helps!  SignatureCathy Moya Microsoft Hardware User Experience www.microsoft.com/hardware This posting is provided AS IS with no warranties and confers no rights. > When I first tried to install the same mouse I also had trouble. You have > to read the instructions very carefully. If I remember correctly there is [quoted text clipped - 32 lines] >>> >>> http://filext.com/file-extension/HLP |
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