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Windows Forum / Windows Vista / Hardware / May 2008

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DEVICE UNKNOWN

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Sebahuar - 19 May 2008 23:41 GMT
I have a Lenovo Thinkpad T60p and a Lenovo USB Webcam. I installed SP1 and
the camera stopped working so I uninstalled SP1 and it still doesn't work, it
appears as "Unknown device". Is Microsoft going to publish some solution? I
see all the reports and there are a lot people having the same problem.
Someone could help me please I don't know what to do now. Should I come back
to XP?
DL - 20 May 2008 00:10 GMT
Its Lenovo HW, what do they say?

>I have a Lenovo Thinkpad T60p and a Lenovo USB Webcam. I installed SP1 and
> the camera stopped working so I uninstalled SP1 and it still doesn't work,
[quoted text clipped - 5 lines]
> back
> to XP?
Sebahuar - 20 May 2008 00:39 GMT
DL, I think it's not a hw problem. The camera appears in the Microsoft site
as certified and in the Lenovo site is the latest driver for Vista. I
installed SP1 and stopped working. And if you see all the complaints about
USB problems I'm sure it's a Vista problem and his SP1 update. I'm worry
because Microsoft is not giving an answer to this issue (I repeat, I'm not
the only one having this problem).

> Its Lenovo HW, what do they say?
>
[quoted text clipped - 7 lines]
> > back
> > to XP?
Colin Barnhorst - 20 May 2008 02:15 GMT
But did you ask Lenovo?

> DL, I think it's not a hw problem. The camera appears in the Microsoft
> site
[quoted text clipped - 18 lines]
>> > back
>> > to XP?
Sebahuar - 20 May 2008 02:45 GMT
Colin, I put a message in the Lenovo forum, but I didn't receive any answer
:-). I think Lenovo is going to blame on Microsoft and Microsoft is going to
blame on Lenovo :-) I know how it works both of them are going to say their
product is O.K. and meanwhile I'm in the middle without a solution. The
Lenovo driver is new, was launched on April 2008, so I don't know what to
think, the reality shows me that it happened right when I installed SP1,
before that it worked O.K.
If you have any solution it will be welcome :-)

> But did you ask Lenovo?
>
[quoted text clipped - 20 lines]
> >> > back
> >> > to XP?
Colin Barnhorst - 20 May 2008 03:20 GMT
Well, you're speculating before you get an answer.  Are the forums user to
user like this ng?   Are you using the Lenovo support at
http://www-307.ibm.com/pc/support/site.wss/CNCT-SUPPRT.html#hp?

> Colin, I put a message in the Lenovo forum, but I didn't receive any
> answer
[quoted text clipped - 38 lines]
>> >> > back
>> >> > to XP?
GTS - 20 May 2008 03:44 GMT
You're correct that this is a wide spread Vista problem and unlikely to be a
ThinkPad issue.  MS has, reportedly, acknowledged the problem but offers no
solution.  (http://www.theregister.co.uk/2008/04/16/vista_defender_sp1/)

Here's are a few things to try.

1.  Uninstall the  KB938371 update
(http://support.microsoft.com/?kbid=938371) if listed.  (This is the pre-SP1
MS update that is believed to be the cause of many of these problems.  It is
not, however, clear that removing it will necessarily undo the damage.

2.  The Cumulative update rollup for USB core components in Windows Vista
http://support.microsoft.com/?kbid=941600
may or may not be currently installed on your machine.  (It may have been
installed with or before SP1 and may have been removed with it's uninstall.)
Try to download and install it from the link above.   It has worked to fix
this problem for me in several cases.

3.   Look at the recommendation in this article.   In addition to forcing a
driver search to C:\Windows\winsxs try point a search to Windows\System32.
If this works, post back, for advice on  making a permanent fix.
http://www.tipandtrick.net/2008/usb-unknown-device-drive-issue-not-working-recog
nized-or-connected-error-after-upgrading-and-installing-vista-sp1/


I have now seen several cases of major problems caused by SP1 including one
completely trashed system (which was clean and stable beforehand).  What a
mess!  Please let me know if any of this helps.
Signature


>I have a Lenovo Thinkpad T60p and a Lenovo USB Webcam. I installed SP1 and
> the camera stopped working so I uninstalled SP1 and it still doesn't work,
[quoted text clipped - 5 lines]
> back
> to XP?
Sebahuar - 20 May 2008 15:48 GMT
GTS, thank you very much for your answer. I will do what you posted, I'll
keep you informed about the results :-)
One more question, I've been reading yesterday that uninstalling KB938371 is
not possible, is that correct?

> You're correct that this is a wide spread Vista problem and unlikely to be a
> ThinkPad issue.  MS has, reportedly, acknowledged the problem but offers no
[quoted text clipped - 31 lines]
> > back
> > to XP?
GTS - 20 May 2008 16:06 GMT
You're welcome.  KB938371 should be listed in "Programs And Features" and it
is possible to select it to uninstall, but there are many reports that it
may not work.  I don't know if that's always the case.
Signature


> GTS, thank you very much for your answer. I will do what you posted, I'll
> keep you informed about the results :-)
[quoted text clipped - 50 lines]
>> > back
>> > to XP?
Sebahuar - 20 May 2008 16:16 GMT
GTS, I tried to uninstall KB938371 but I couldn't. I did it using
"Install/uninstall programs" area in Control Panel, I don't know if there's
any way to do it.

> GTS, thank you very much for your answer. I will do what you posted, I'll
> keep you informed about the results :-)
[quoted text clipped - 36 lines]
> > > back
> > > to XP?
Howard Kelley - 20 May 2008 21:34 GMT
I, too, have a T60 with the same Vista SP1 problem. However, in this case my
USB webcam works but when I attempted to add an external hard drive, the
system can not find the driver.

The Microsoft Knowledge Base this problem was solved with SP1 but it seems
that it actually may have worsened. Attempts to delete infcache.1 in hopes
that a rebuilt file upon reboot have not worked.

For me, I need access to my backup files on my USB hardrive but I have no
way to get to it.

> I have a Lenovo Thinkpad T60p and a Lenovo USB Webcam. I installed SP1 and
> the camera stopped working so I uninstalled SP1 and it still doesn't work, it
> appears as "Unknown device". Is Microsoft going to publish some solution? I
> see all the reports and there are a lot people having the same problem.
> Someone could help me please I don't know what to do now. Should I come back
> to XP?
Sebahuar - 21 May 2008 03:20 GMT
I don't understand how this can happen, SP1 was not developed to fix
problems? Instead it brings more!!!! :-)
I hope some brilliant mind in Microsoft read some of the problems posted
here and give us a solution.

> I, too, have a T60 with the same Vista SP1 problem. However, in this case my
> USB webcam works but when I attempted to add an external hard drive, the
[quoted text clipped - 13 lines]
> > Someone could help me please I don't know what to do now. Should I come back
> > to XP?
propman - 21 May 2008 03:50 GMT
> I don't understand how this can happen, SP1 was not developed to fix
> problems? Instead it brings more!!!! :-)
> I hope some brilliant mind in Microsoft read some of the problems posted
> here and give us a solution.

From what I have been reading, MS is getting an earful regarding the
USB and SP1 issues.....
Howard Kelley - 21 May 2008 12:54 GMT
Earlier GTS suggested three steps that might be taken to solve the problem. I
have attempted all three suggestions and none of them succeeded in a remedy.  

In regards to the Lenovo T60, I note that one of the Think Advanatge updates
deals with Vista USB recognition issues. I have this update installed but it
made no difference in this case.



> > I don't understand how this can happen, SP1 was not developed to fix
> > problems? Instead it brings more!!!! :-)
[quoted text clipped - 3 lines]
>  From what I have been reading, MS is getting an earful regarding the
> USB and SP1 issues.....
 
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