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Windows Forum / Windows Vista / Hardware / November 2008"HID data has stopped working" - bluetooth mouse error
Hi all, I have an HP dv9700z laptop with Vista Ultimate 32bit installed. I'm up to date all on all updates for Vista, including SP1. I bought a Microsoft blue tooth notebook mouse 5000 and installed it. It works fine except that as soon as it connects, I get this meesage: "hid data has stopped working" Then it asks me to close the program. The mouse still works however, up until the next time I reboot. Then I have to repeat the installation all over again. I installed Intellipoint drivers as suggested on an HP laptop forum - no fix I searched Google and Microsoft's knowledge base...nothing. I'm at a loss, can anyone help?  Signaturedreadpyrat I have the same issue my friend. I have a HP dv5 Pavillion and just installed Microsoft Bluetooth mouse 5000 and I have googled and no one knows how to fix this not eve Microsoft for crying out loud. Even called HP and they told me to install new chipset in which I did but did not work > Hi all, > I have an HP dv9700z laptop with Vista Ultimate 32bit installed. [quoted text clipped - 13 lines] > > I'm at a loss, can anyone help? My son has the same laptop and mouse. I wrote HP a note and they replied to apply this patch. http://www.microsoft.com/downloads/details.aspx?familyid=A583E590-1204-4F94-8EE1 -063071797427&displaylang=en My son is at school so he hasn't tried it yet. However, after reading the description I am not overly optimistic that it will correct the problem. I too have an HP laptop (dv7) and installed the Bluetooth Desktop from Microsoft (mouse 8000 and keyboard 7000). Set up well, and am even able to use the internal bluetooth device built in to the laptop, not having to use the USB bluetooth device that came with the keyboard/mouse set. Unfortunately, I now get the 'HID DATA has stopped working' error message when logging in to Windows. It only appears once and the keyboard mouse continue to work perfectly. I will occasionally see the error message during use, but not often. If I reboot without the devices I don't see the error messages. There are other posts on the web about this problem as its not only associated with the Microsoft devices, but at times related to other keyboard devices. There is one common characteristic in that they all indicate they use an HP laptop, several different models. I tried installing the update mentioned by Turksandcaicos. Strangely its says this update doesn't apply to my operating system which is Vista Home Premium, even though it says the update is for Vista. I appreciate the effort by Microsoft for the update attempt, but I still personally believe this is related to software/drivers on the HP laptop and not the Microsoft devices. > My son has the same laptop and mouse. I wrote HP a note and they replied to > apply this patch. [quoted text clipped - 3 lines] > My son is at school so he hasn't tried it yet. However, after reading the > description I am not overly optimistic that it will correct the problem. Unfortunatley I tried that and it would not even install saying that my system did not need it.. for crying out loud....lol > My son has the same laptop and mouse. I wrote HP a note and they replied to > apply this patch. [quoted text clipped - 3 lines] > My son is at school so he hasn't tried it yet. However, after reading the > description I am not overly optimistic that it will correct the problem. I have the same problem anyone has a solution / fix for this please !! > Unfortunatley I tried that and it would not even install saying that my > system did not need it.. for crying out loud....lol [quoted text clipped - 6 lines] > > My son is at school so he hasn't tried it yet. However, after reading the > > description I am not overly optimistic that it will correct the problem. i have the exact same thing! of course, it still works after i close the program, but it comes on even when i dont have the mouse! sometimes i even get three windows of the error message at the same time. thannk god the mouse still works, but it's reaaaally obnoxious. > Hi all, > I have an HP dv9700z laptop with Vista Ultimate 32bit installed. [quoted text clipped - 13 lines] > > I'm at a loss, can anyone help? I have a DV-7 1090 myself and a Microsoft Bluetooth Notebook Mouse 5000 with this problem. I did some debugging today on directions of an HP tech guy. I found out that the problem is caused by the Quick Launch Buttons program, QlbCtrl.exe. If you disable this program, the error is gone. Don't know by the way what functionality I lost by disabling, but the annoying message is gone though! Here's what you should do: Click on the Vista logo on the bottom left of your screen In the search field, enter: msconfig Press enter to start the program Click continue if you get the popup of User Account Management Choose the startup tab in the System Configuration Window Browse to the "HP Quick Launch Buttons" and uncheck this item Click the OK button and restart your system The annoying message should be gone now! Please post if this has solved your problem too! > Hi all, > I have an HP dv9700z laptop with Vista Ultimate 32bit installed. [quoted text clipped - 13 lines] > > I'm at a loss, can anyone help? It totally worked for me.... i have a hp dv5 1004-nr windows vista 64bit i think home premium.. try it.. IT WAS VERY ANNOYING THAT POPUP 100000000000000 THX HERALD :) > I have a DV-7 1090 myself and a Microsoft Bluetooth Notebook Mouse 5000 with > this problem. I did some debugging today on directions of an HP tech guy. I [quoted text clipped - 33 lines] > > > > I'm at a loss, can anyone help? THANKS harald!!! I have HP dv7-1010, Vista Home Premium and Microsoft Bluetooth 5000. Your solution with hp quick lanch buttons works! Jippiieee! Wonderful! Big thanks again! :) > I have a DV-7 1090 myself and a Microsoft Bluetooth Notebook Mouse 5000 with > this problem. I did some debugging today on directions of an HP tech guy. I [quoted text clipped - 33 lines] > > > > I'm at a loss, can anyone help? Thx a lot harald. BTW. I have another HP app that crashes on a brand new laptop (HDX 6) HP MediaSmart, that throws a .NET exception every time you try to run it. Very dissapointing... > I have a DV-7 1090 myself and a Microsoft Bluetooth Notebook Mouse 5000 with > this problem. I did some debugging today on directions of an HP tech guy. I [quoted text clipped - 33 lines] > > > > I'm at a loss, can anyone help? I read on another forum that disabling the HP Quick Start Buttons will make this go away - but that's not a satisfactory solution IMHO. In my case, it's a brand-new HP laptop, first time out of the box. This is NOT reasonable. Also, I'm not using a bluetooth mouse, although there are 2 bluetooth mice, connected with other computers, within range. Any ideas would be helpful. Walt Signaturewscrivens Disabling quickstart did work. But I agree that is not an acceptable solution. Mark Signatureweiserma I have had the same problem with my microsoft bluetooth presenter 8000 mouse. I have an HP DV5t laptop. And I finally found a better solution than disabling your quickstart. My brother-in-law has an HP as well with bluetooth enabled. I told him that I was having this problem and he told me that his bluetooth mouse worked just fine. He has a Targus mouse. I've also noticed that everyone that has posted on here has been using a microsoft mouse. So I went to office depot and bought a "Targus Bluetooth Laser Notebook Mouse" item# 174354. And it works just fine. I guess the only problem is the fact that you have to buy a new mouse.** SignatureSmalls I was having the same problem with my bluetooth microsoft wireless notebook presenter mouse 8000. The problem is created by an application in the HP quick launch Buttons. I removed the application from the launch buttons. go to: C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons move the following files to a backup folder on your computer: HidActn.dll Hiddata PushHid.dll Then restart you computer and you should not have the errors and the other things on your laptop should still be available. SignatureHyosaburo http://forums.techarena.in Thanks for this great fix. On my dv5t HP laptop, it seems to have fixed the HID data error, and still maintains full HP Quick Launch Button functionality. It seems to be a better fix than removing the HP Quick Launch Button function from startup (though that was a better fix than nothing!) However, i'm still curious if moving those 3 files you mention below into a backup directory really did cause a problem with the Quick Launch functionality that I haven't yet noticed? If those 3 files are truly not needed, then why are they in the Quick Launch directory in the first place?? I"m just concerned that if I move those 3 files now (which I have already done) then get a problem in the future, I don't know whether it is caused by moving of those files or something else. It seems disabling Quick Launch altogether may be the "safer" alternative fix, though it will cause loss of functionality. Hyosaburo;3980436 Wrote: > I was having the same problem with my bluetooth microsoft wireless > notebook presenter mouse 8000. The problem is created by an application [quoted text clipped - 13 lines] > Then restart you computer and you should not have the errors and the > other things on your laptop should still be available. Signatureklesko http://forums.techarena.in I have same prolem using KVM Switch EDIMAX EK-UAK2 SignatureZdr i have the same problem when i plug my logitech wireless headset, i don't think i should have to stope quick buttoms so i can use my headset thats not right . i have HP DV5T with windows vista home 32bit Signaturemssidah http://forums.techarena.in I had exactly the same problem with my Microsoft 5000 mouse. I agree that disabling drivers is not an acceptable option. I chatted with the HP helpdesk and he proposed the fixes that are included here (only after I lead him to this link) but even he agreed it was a poor excuse for a solution. In the end I returned the Microsoft 5000 and picked up the Targus AMB04US and it works without any issues. My machine is a HP HDX Premium Series 1 day old at the time if this post. SignatureAcer288 http://forums.techarena.in |
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