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Windows Forum / Windows Vista / Mail / July 2008The message can not be deleted from the outbox
I have a message stuck in my outbox that can not be deleted. I didn't even try to send the message, but it is in there and the message body of the email says "Message could not be Displayed" and that Windows Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again. I do not have either. Unfortunately this is preventing me from sending other messages. I have restarted my computer, but it still does not send or delete. Can anyone help me? >I have a message stuck in my outbox that can not be deleted. I didn't even > try to send the message, but it is in there and the message body of the [quoted text clipped - 9 lines] > > Can anyone help me? Download and install this hotfix, with Windows Mail not running: http://support.microsoft.com/default.aspx/kb/941090 Although it's labelled as for mail stuck in the Outbox, it also works in other folders. If you don't know whether you have a 32-bit version of Vista or a 64-bit version, try the hotfix for the 32-bit version first. Certain common antivirus programs, such as most of those from Norton or McAfee, tend to cause this and other problems in Windows Mail, although seldom immediately, so if you have such a program, remember where to find the hotfix and hope it will install again if you need it again. A recent version of the Trend antivirus program also causes assorted problems in Windows Mail. Thank you SO MUCH Robert. This fixed it. I'm eternally grateful! > >I have a message stuck in my outbox that can not be deleted. I didn't even > > try to send the message, but it is in there and the message body of the [quoted text clipped - 23 lines] > need it again. A recent version of the Trend antivirus program also > causes assorted problems in Windows Mail. You're welcome. > Thank you SO MUCH Robert. This fixed it. I'm eternally grateful! > [quoted text clipped - 30 lines] >> need it again. A recent version of the Trend antivirus program also >> causes assorted problems in Windows Mail. Hello The same problem I am experiencing - I have downloaded the 'hotfix' from the provided website and refreshed thepage as suggested, what do I do now to delete the message from the outbox as it still is not deleting. Can you help please? > You're welcome. > [quoted text clipped - 32 lines] > >> need it again. A recent version of the Trend antivirus program also > >> causes assorted problems in Windows Mail. Carol;726981 Wrote: > Hello > [quoted text clipped - 7 lines] > > "robertmiles@xxxxxx" wrote: Hello Carol, This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders. The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem. 'Windows Mail problems' (http://www.vistax64.com/tutorials/62560-windows-mail-problems.html) If this does not help, then try the manual methods as well. Hope this helps you, Shawn  SignatureBrink *There are no dumb questions, just the people that do not ask them.* '*VISTA FORUMS*' (http://www.vistax64.com) *Please post feedback to help others.* test > Hello > [quoted text clipped - 48 lines] >> >> need it again. A recent version of the Trend antivirus program also >> >> causes assorted problems in Windows Mail. Did you install the hotfix after you downloaded it? If not, it won't do much. If it refuses to install, try again with the version for the other bit length, in case you have guessed wrong on which one you need. If both refuse to install, try the Vista SP1 update, but expect it to take hours longer to install. http://windowshelp.microsoft.com/Windows/en-US/windowsvistasp1.mspx If neither the hotfix or the update helps, you may need to try the WORKAROUND section of the hotfix description. The hotfix and the update sometimes fail to delete the problem messages, but should at least make it possible for you to do this, so try again if one of them installs. > Hello > [quoted text clipped - 48 lines] >> >> need it again. A recent version of the Trend antivirus program also >> >> causes assorted problems in Windows Mail. > >I have a message stuck in my outbox that can not be deleted. I didn't even > > try to send the message, but it is in there and the message body of the [quoted text clipped - 23 lines] > need it again. A recent version of the Trend antivirus program also > causes assorted problems in Windows Mail. I wish I could folow what people say - as you have guessed I am a senior citizen novis and do not know what everyone says in these replies - is there someone out there who can explain in senior citizen language as I have e-mails in my inbox that can't be deleted or moved,please allow for IT ignorance > >I have a message stuck in my outbox that can not be deleted. I didn't even > > try to send the message, but it is in there and the message body of the [quoted text clipped - 23 lines] > need it again. A recent version of the Trend antivirus program also > causes assorted problems in Windows Mail. >I wish I could folow what people say - as you have guessed I am a senior > citizen novis and do not know what everyone says in these replies - is [quoted text clipped - 7 lines] >> Although it's labelled as for mail stuck in the Outbox, it also works in >> other folders. Gendam, click on the link above, it should open a Microsoft download site for you, scroll down and select the 32 bit option, then select continue to validate your copy of Vista. Install the Active X component if offered. Save the file Windows6.0-KB941090-v2-x86 from the download option, also remember where you saved it to!! Then choose open folder when the download is complete, then click on the downloaded file to install it. The stuck messages should now be able to be removed. Good luck. Get back if you still have problems? SignatureRegards Steve. MS-MVP : Mail. [DTS] UK. > I have a message stuck in my outbox that can not be deleted. I didn't even > try to send the message, but it is in there and the message body of the email [quoted text clipped - 7 lines] > > Can anyone help me? |
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