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Windows Forum / Windows Vista / Mail / April 2008Account needs resetting often in Windows Mail
I have recently guided a friend on a new PC and set it up for him. I created his email account in Windows Mail but after a couple of days send/receive did not download emails though no error was shown, however they were viewable at the ISP's server. As the emails are still at the ISP's server they are not going into another folder. Deleting his account from Windows Mail and setting it up again allowed emails to download but this pattern has to be repeated on a regular basis. The new PC is a Dell 530S O/S Vista Premium, 2GB RAM. The Antivirus/Firewall is F-Secure. The ISP is BT in the UK. This problem never arose with Outlook Express on his old PC. Is there a known issue with Windows Mail that might be causing this please ? >I have recently guided a friend on a new PC and set it up for him. > I created his email account in Windows Mail but after a couple of days [quoted text clipped - 9 lines] > This problem never arose with Outlook Express on his old PC. Is there a > known issue with Windows Mail that might be causing this please ? Windows Mail has more problems with interference from antivirus programs, especially if more than one of them is installed at a time. New computers often come with one of the antivirus programs known to cause problems in Windows Mail already installed (Norton, McAfee, or Trend), so make sure you don't have one of those installed too. The Norton and McAfee programs can cause problems even after they are uninstalled, so also look for signs that they used to be installed. Also check if you have the Google Toolbar program installed. If you do, uninstall it. If you have any programs with SMS in their names installed, tell us their full names; some of them also cause problems in Windows Mail. A trial version of McAfee came with the PC but I uninstalled it, there may be bits of it still lurking around. Google Toolbar was not on the PC when the Windows Mail problems arose. I will find out if any program names contain SMS and advise you. Many thanks so far. > >I have recently guided a friend on a new PC and set it up for him. > > I created his email account in Windows Mail but after a couple of days [quoted text clipped - 23 lines] > If you have any programs with SMS in their names installed, tell us > their full names; some of them also cause problems in Windows Mail. You're welcome. See if running this program will clean up what the McAfee uninstall left behind: <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type =TS&ia=1> >A trial version of McAfee came with the PC but I uninstalled it, there may >be [quoted text clipped - 34 lines] >> If you have any programs with SMS in their names installed, tell us >> their full names; some of them also cause problems in Windows Mail. If this problem does not get resolved, I recommend you upgrade to the more robust Windows Live Mail: http://get.live.com/wlmail/overview  SignatureGary VanderMolen, MS-MVP (WLMail) >I have recently guided a friend on a new PC and set it up for him. > I created his email account in Windows Mail but after a couple of days [quoted text clipped - 7 lines] > This problem never arose with Outlook Express on his old PC. Is there a > known issue with Windows Mail that might be causing this please ? Earlier I found mcpr.exe on the McAfee site but thanks for telling me about it. I also note the suggestion about using Windows Live Mail. Grateful thanks to all. Roger > If this problem does not get resolved, I recommend you upgrade > to the more robust Windows Live Mail: [quoted text clipped - 11 lines] > > This problem never arose with Outlook Express on his old PC. Is there a > > known issue with Windows Mail that might be causing this please ? You're welcome. SignatureGary VanderMolen, MS-MVP (WLMail) > Earlier I found mcpr.exe on the McAfee site but thanks for telling me about it. > I also note the suggestion about using Windows Live Mail. [quoted text clipped - 16 lines] >> > This problem never arose with Outlook Express on his old PC. Is there a >> > known issue with Windows Mail that might be causing this please ? |
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