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Windows Forum / Windows Vista / Mail / May 2008error sending email from my verizon acct
i have been having alot of issues with sending mail from my verizon mail acct. i can receive it just fine, but when sending it, it stays in the outbox and comes up with and error message. any suggestions? thanks! Please post the entire error message... right-click on it & select Copy, then paste it into a reply. Are you connected to Verizon when this happens?  SignatureVista Home Premium 32 SP1 http://get.live.com/wlmail/overview > i have been having alot of issues with sending mail from my verizon mail > acct. i can receive it just fine, but when sending it, it stays in the > outbox and comes up with and error message. any suggestions? thanks! Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Re: paw', Account: 'Kate's Mail', Server: 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F yes, i am connected to verizon when this happens. thanks. > Please post the entire error message... right-click on it & select Copy, > then paste it into a reply. [quoted text clipped - 4 lines] > > acct. i can receive it just fine, but when sending it, it stays in the > > outbox and comes up with and error message. any suggestions? thanks! This problem is likely due to interference from a non-compatible antivirus. Which antivirus are you running? SignatureGary VanderMolen, MS-MVP (WLMail) > Your server has unexpectedly terminated the connection. Possible causes for > this include server problems, network problems, or a long period of [quoted text clipped - 14 lines] >> > acct. i can receive it just fine, but when sending it, it stays in the >> > outbox and comes up with and error message. any suggestions? thanks! i run webroot spyware and trend micri anti virus. > This problem is likely due to interference from a non-compatible > antivirus. Which antivirus are you running? [quoted text clipped - 17 lines] > >> > acct. i can receive it just fine, but when sending it, it stays in the > >> > outbox and comes up with and error message. any suggestions? thanks! Trend Micro's antivirus can definitely cause this problem. As a temporary test uninstall your antivirus, reboot, then try Windows Mail again. If that fixed the problem, we can recommend a free antivirus that is more compatible with Windows Mail. Your other option is to upgrade to Windows Live Mail, which seems to be more resistant to interference from antivirus programs. http://get.live.com/wlmail/overview SignatureGary VanderMolen, MS-MVP (WLMail) >i run webroot spyware and trend micri anti virus. > [quoted text clipped - 19 lines] >> >> > acct. i can receive it just fine, but when sending it, it stays in the >> >> > outbox and comes up with and error message. any suggestions? thanks! A recent version of the Trend antivirus program (details not available) causes assorted problems in Windows Mail, and musy be uninstalled, not just disabled, to stop it from causing these problems. You may then need to remove your email account under Windows Mail, then restart Windows Mail and add the account again. If this cures your problem, you may want a replacement antivirus program that doesn't cause such problems. Most versions of the Norton and McAfee antivirus programs are bad choices; they also cause problems in Windows Mail, possibly even more often. I recommend either avast! or AVG, either one with a custom install that tells it to leave out the part that scans email. http://www.avast.com/eng/avast_4_home.html http://free.grisoft.com/ww.download?prd=afe I suspect that I've seen problem reports saying that Webroot Spyware also causes problems in Windows Mail, but I recommend that you wait for someone else whose memory is clearer on this before you uninstall it. You can have more than one antispyware program without problems. I use three of them: http://www.safer-networking.org/en/spybotsd/index.html http://www.lavasoftusa.com/single/trialpay.php The third is Windows Defender, from Microsoft. I don't remember if it came with Vista or I downloaded it later. >i run webroot spyware and trend micri anti virus. > [quoted text clipped - 25 lines] >> >> > outbox and comes up with and error message. any suggestions? >> >> > thanks! Do you have have the setting for Outgoing server authentication set correctly? Go to Tools - Accounts - (your account) - Properties - Servers make sure there is a checkmark in the box for "My server requires authentication" Ok If this doesn't help, then perhaps it's interference from your anti-virus, anti-spyware, or anti-spamware programs. SignatureVista Home Premium 32 SP1 http://get.live.com/wlmail/overview > Your server has unexpectedly terminated the connection. Possible causes > for [quoted text clipped - 16 lines] >> > acct. i can receive it just fine, but when sending it, it stays in the >> > outbox and comes up with and error message. any suggestions? thanks! yes my settings are correct. how do i change my virus settings from interfering? > Do you have have the setting for Outgoing server authentication set > correctly? [quoted text clipped - 26 lines] > >> > acct. i can receive it just fine, but when sending it, it stays in the > >> > outbox and comes up with and error message. any suggestions? thanks! It would have been helpful if you had identified which antivirus you are running. Most Norton, McAfee, and Trend Micro antivirus products cause problems with Windows Mail. One option is to upgrade to Windows Live Mail, which is more resistant to interference from antivirus programs: http://get.live.com/wlmail/overview SignatureGary VanderMolen, MS-MVP (WLMail) > yes my settings are correct. how do i change my virus settings from > interfering? [quoted text clipped - 29 lines] >> >> > acct. i can receive it just fine, but when sending it, it stays in the >> >> > outbox and comes up with and error message. any suggestions? thanks! Well, I have, and tried, Norton 2008, McAfee 10-in-1 ISS, SpySweper, Trend PCCillin and SpyBot S&R (free) with Vista HP on my HP DV9500. Had no problems at all with McAfee (well once after a restore that turned off one of the need services, easy fix), minor problems with WebRoots SpySweeper Antivirus and Trend's PC-Cillin, none with SpyBot S&R, and major bugs with Norton. It not only screwed up WinMail, but it disables, without telling you, the Restore System. Many updates and Installs and Apps had to be manually configured. Norton was very automatic in Vista. Bob, Still Old, Still Grey, And Still A Woolf No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it. Bob's Space - Home Page of the Olde Greywoolf It would have been helpful if you had identified which antivirus you are running. Most Norton, McAfee, and Trend Micro antivirus products cause problems with Windows Mail. One option is to upgrade to Windows Live Mail, which is more resistant to interference from antivirus programs: http://get.live.com/wlmail/overview -- Gary VanderMolen, MS-MVP (WLMail) "kate" <kate@discussions.microsoft.com> wrote in message news:2E44D895-1779-4183-837D-A110825053FD@microsoft.com... > yes my settings are correct. how do i change my virus settings from > interfering? > > "Dave" wrote: > >> Do you have have the setting for Outgoing server authentication set >> correctly? >> Go to Tools - Accounts - (your account) - Properties - Servers >> make sure there is a checkmark in the box for "My server requires >> authentication" >> Ok >> >> If this doesn't help, then perhaps it's interference from your anti-virus, >> anti-spyware, or anti-spamware programs. >> >> >> -- >> Vista Home Premium 32 SP1 >> http://get.live.com/wlmail/overview >> >> >> "kate" <kate@discussions.microsoft.com> wrote in message >> news:F5CF0940-45F2-48E5-99CE-0549830F38D0@microsoft.com... >> > Your server has unexpectedly terminated the connection. Possible causes >> > for >> > this include server problems, network problems, or a long period of >> > inactivity. Subject 'Re: paw', Account: 'Kate's Mail', Server: >> > 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error >> > Number: 0x800CCC0F >> > >> > yes, i am connected to verizon when this happens. >> > >> > thanks. >> > >> > "Dave" wrote: >> > >> >> Please post the entire error message... right-click on it & select Copy, >> >> then paste it into a reply. >> >> >> >> Are you connected to Verizon when this happens? >> >> >> >> >> >> -- >> >> Vista Home Premium 32 SP1 >> >> http://get.live.com/wlmail/overview >> >> >> >> >> >> "kate" <kate@discussions.microsoft.com> wrote in message >> >> news:47D7C98B-694E-4790-8219-CC54C42A9523@microsoft.com... >> >> > i have been having alot of issues with sending mail from my verizon >> >> > acct. i can receive it just fine, but when sending it, it stays in the >> >> > outbox and comes up with and error message. any suggestions? thanks! >> >> >> >> >> A sample size of one is seldom definitive. We go by the overwhelming evidence of many reports posted in this newsgroup over the past 15 months. SignatureGary VanderMolen, MS-MVP (WLMail) Well, I have, and tried, Norton 2008, McAfee 10-in-1 ISS, SpySweper, Trend PCCillin and SpyBot S&R (free) with Vista HP on my HP DV9500. Had no problems at all with McAfee (well once after a restore that turned off one of the need services, easy fix), minor problems with WebRoots SpySweeper Antivirus and Trend's PC-Cillin, none with SpyBot S&R, and major bugs with Norton. It not only screwed up WinMail, but it disables, without telling you, the Restore System. Many updates and Installs and Apps had to be manually configured. Norton was very automatic in Vista. Bob, Still Old, Still Grey, And Still A Woolf No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it. Bob's Space - Home Page of the Olde Greywoolf "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:OpGdAvvqIHA.524@TK2MSFTNGP05.phx.gbl... It would have been helpful if you had identified which antivirus you are running. Most Norton, McAfee, and Trend Micro antivirus products cause problems with Windows Mail. One option is to upgrade to Windows Live Mail, which is more resistant to interference from antivirus programs: http://get.live.com/wlmail/overview -- Gary VanderMolen, MS-MVP (WLMail) "kate" <kate@discussions.microsoft.com> wrote in message news:2E44D895-1779-4183-837D-A110825053FD@microsoft.com... > yes my settings are correct. how do i change my virus settings from > interfering? > > "Dave" wrote: > >> Do you have have the setting for Outgoing server authentication set >> correctly? >> Go to Tools - Accounts - (your account) - Properties - Servers >> make sure there is a checkmark in the box for "My server requires >> authentication" >> Ok >> >> If this doesn't help, then perhaps it's interference from your anti-virus, >> anti-spyware, or anti-spamware programs. >> >> >> -- >> Vista Home Premium 32 SP1 >> http://get.live.com/wlmail/overview >> >> >> "kate" <kate@discussions.microsoft.com> wrote in message >> news:F5CF0940-45F2-48E5-99CE-0549830F38D0@microsoft.com... >> > Your server has unexpectedly terminated the connection. Possible causes >> > for >> > this include server problems, network problems, or a long period of >> > inactivity. Subject 'Re: paw', Account: 'Kate's Mail', Server: >> > 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error >> > Number: 0x800CCC0F >> > >> > yes, i am connected to verizon when this happens. >> > >> > thanks. >> > >> > "Dave" wrote: >> > >> >> Please post the entire error message... right-click on it & select Copy, >> >> then paste it into a reply. >> >> >> >> Are you connected to Verizon when this happens? >> >> >> >> >> >> -- >> >> Vista Home Premium 32 SP1 >> >> http://get.live.com/wlmail/overview >> >> >> >> >> >> "kate" <kate@discussions.microsoft.com> wrote in message >> >> news:47D7C98B-694E-4790-8219-CC54C42A9523@microsoft.com... >> >> > i have been having alot of issues with sending mail from my verizon >> >> > acct. i can receive it just fine, but when sending it, it stays in the >> >> > outbox and comes up with and error message. any suggestions? thanks! >> >> >> >> >> In some antivirus programs, you disable email scanning and leave it disabled. In others, either you can't do this, or it doesn't help if you do, so you have to uninstall that antivirus program instead. > yes my settings are correct. how do i change my virus settings from > interfering? [quoted text clipped - 34 lines] >> >> > outbox and comes up with and error message. any suggestions? >> >> > thanks! Depends. What virus program are you running? Most have a permitted-programs or permitted access or trusted sites list some where where you dial in the tweaks. Most good programs, when first installed, will ask about each app and access as it occurs and learns what is OK and what is not. My favorite which has worked will for me without issues in Vista is McAfee 10-in-1 ISS. Had Norton at first. Did not work well with Vista - at all! - dumped it, got McAfee. Other then having to turn it off for the SP1 update, I've had no problems and it has some very nice extra features and tools. Does all my computer maintenance for me automatically (backups, scans, disk cleanup, defrag, etc.). Tracks attacks and ISP's for you, Internet Site Advisor (regular, not the SA Plus - that was too annoying). For the money, it's about the best out there. Runs something like a 98% against everything. The only better programs are the German ones that cost around $90 - more with the falling dollar against the Euro. VioSoftware and Amazon have good prices on it for full and OEM versions. Bob, Still Old, Still Grey, And Still A Woolf No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it. Bob's Space - Home Page of the Olde Greywoolf yes my settings are correct. how do i change my virus settings from interfering? "Dave" wrote: > Do you have have the setting for Outgoing server authentication set > correctly? > Go to Tools - Accounts - (your account) - Properties - Servers > make sure there is a checkmark in the box for "My server requires > authentication" > Ok > > If this doesn't help, then perhaps it's interference from your anti-virus, > anti-spyware, or anti-spamware programs. > > > -- > Vista Home Premium 32 SP1 > http://get.live.com/wlmail/overview > > > "kate" <kate@discussions.microsoft.com> wrote in message > news:F5CF0940-45F2-48E5-99CE-0549830F38D0@microsoft.com... > > Your server has unexpectedly terminated the connection. Possible causes > > for > > this include server problems, network problems, or a long period of > > inactivity. Subject 'Re: paw', Account: 'Kate's Mail', Server: > > 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error > > Number: 0x800CCC0F > > > > yes, i am connected to verizon when this happens. > > > > thanks. > > > > "Dave" wrote: > > > >> Please post the entire error message... right-click on it & select Copy, > >> then paste it into a reply. > >> > >> Are you connected to Verizon when this happens? > >> > >> > >> -- > >> Vista Home Premium 32 SP1 > >> http://get.live.com/wlmail/overview > >> > >> > >> "kate" <kate@discussions.microsoft.com> wrote in message > >> news:47D7C98B-694E-4790-8219-CC54C42A9523@microsoft.com... > >> > i have been having alot of issues with sending mail from my verizon > >> > acct. i can receive it just fine, but when sending it, it stays in the > >> > outbox and comes up with and error message. any suggestions? thanks! > >> > >> > i am running trend micro virus 2008. this is what the geek squad at best buy told us to get for our new laptop. > Depends. What virus program are you running? Most have a permitted-programs or permitted access or trusted sites list some where where you dial in the tweaks. Most good programs, when first installed, will ask about each app and access as it occurs and learns what is OK and what is not. My favorite which has worked will for me without issues in Vista is McAfee 10-in-1 ISS. Had Norton at first. Did not work well with Vista - at all! - dumped it, got McAfee. Other then having to turn it off for the SP1 update, I've had no problems and it has some very nice extra features and tools. Does all my computer maintenance for me automatically (backups, scans, disk cleanup, defrag, etc.). Tracks attacks and ISP's for you, Internet Site Advisor (regular, not the SA Plus - that was too annoying). For the money, it's about the best out there. Runs something like a 98% against everything. The only better programs are the German ones that cost around $90 - more with the falling dollar against the Euro. VioSoftware and Amazon have good prices on it for full and OEM versions. > Bob, Still Old, Still Grey, And Still A Woolf [quoted text clipped - 59 lines] > > >> > > A recent version of the Trend antivirus program (details not available) causes assorted problems in Windows Mail. Are you sure you want to trust that geek squad to do much more than take your money? You may want to try turning off email scanning in it, and leave it turned off, to see if that helps. However, that's unlikely, so you'll probably have to uninstall it instead. You may then need to remove your email account under Windows Mail, then restart Windows Mail and add the account again. If that cures your problem, you may want a replacement antivirus program that doesn't cause such problems. Most versions of the Norton and McAfee antivirus programs are bad choices; they also cause problems in Windows Mail. I recommend either avast! or AVG, either one with a custom install that tells it to leave out the part that scans email. http://www.avast.com/eng/avast_4_home.html http://free.grisoft.com/ww.download?prd=afe >i am running trend micro virus 2008. this is what the geek squad at best >buy [quoted text clipped - 88 lines] >> > >> >> > how do i turn that part off? > A recent version of the Trend antivirus program (details not available) > causes assorted problems in Windows Mail. Are you sure you want [quoted text clipped - 108 lines] > >> > >> > >> > I don't have a Trend antivirus program, so I don't know if it's even possible to turn off just the email scanning. Can you find an option to ask Trend, since they're more likely to know and could take your request as a request to add that feature, if they haven't already? > how do i turn that part off? > [quoted text clipped - 123 lines] >> >> > >> >> >> > |
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