Windows Forum / Windows Vista / Mail / May 2008
WLM won't connect to internet to download newsgroups
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Ryka - 01 May 2008 00:43 GMT I have NewsIndividual as my newsserver. When I try to download the newsgroups onto my new computer (Vista, HP, SP1), the message reads that WLM cannot connect to the internet. I disabled the virus protection (Norton, which came with the computer) and firewall, but I still cannot get to my newsserver. Please help me.
robertmiles@bellsouthNOSPAM.net - 01 May 2008 02:14 GMT >I have NewsIndividual as my newsserver. When I try to download the >newsgroups onto my new computer (Vista, HP, SP1), the message reads that >WLM cannot connect to the internet. I disabled the virus protection >(Norton, which came with the computer) and firewall, but I still cannot get >to my newsserver. Please help me. http://www.individual.net/faq.php
<http://groups.google.com/group/uk.comp.sys.mac/browse_thread/thread/d38b6c4089e9 1fcd/6d99b1f4778d1334?lnk=raot>
If you need more help with WLM, you might ask in the newsgroup meant for that WLM.
microsoft.public.windows.live.mail.desktop microsoft.public.windows.live.messenger
Mention which version of Windows you are running WLM under, in case it matters.
Ryka - 01 May 2008 02:24 GMT I'm having the same problem with Windows Mail as with Windows Live Mail. I am running Vista HP.
>>I have NewsIndividual as my newsserver. When I try to download the >>newsgroups onto my new computer (Vista, HP, SP1), the message reads that [quoted text clipped - 13 lines] > Mention which version of Windows you are running WLM under, in case > it matters. mac - 01 May 2008 02:20 GMT >I have NewsIndividual as my newsserver. When I try to download the >newsgroups onto my new computer (Vista, HP, SP1), the message reads that >WLM cannot connect to the internet. I disabled the virus protection >(Norton, which came with the computer) and firewall, but I still cannot get >to my newsserver. Please help me. Can you get to web pages?
 Signature Regards Steve. MS-MVP : Mail. [DTS] UK.
Ryka - 01 May 2008 02:26 GMT Yes, I can get to web pages. I seem to only be unable to download the newsgroups and to logon to Windows Mail or Windows Live Mail.
>>I have NewsIndividual as my newsserver. When I try to download the >>newsgroups onto my new computer (Vista, HP, SP1), the message reads that [quoted text clipped - 3 lines] > > Can you get to web pages? Gary VanderMolen - 01 May 2008 02:40 GMT What do you mean by unable to "logon"? Can you send and receive email?
 Signature Gary VanderMolen, MS-MVP (WLMail)
> Yes, I can get to web pages. I seem to only be unable to download the newsgroups and to logon to Windows Mail or Windows Live > Mail. [quoted text clipped - 4 lines] >> >> Can you get to web pages? Gary VanderMolen - 01 May 2008 02:32 GMT Disabling Norton is often not sufficient. Uninstall it, then follow up with the special removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Then delete your news account, restart Windows Mail, and recreate that account. If no joy, copy and post the exact error message.
 Signature Gary VanderMolen, MS-MVP (WLMail)
>I have NewsIndividual as my newsserver. When I try to download the newsgroups onto my new computer (Vista, HP, SP1), the message >reads that WLM cannot connect to the internet. I disabled the virus protection (Norton, which came with the computer) and >firewall, but I still cannot get to my newsserver. Please help me. Ryka - 01 May 2008 03:24 GMT I have used the Norton Removal Tool - I am still unable to Logon to my e-mail account and cannot send or receive e-mail. ALSO I am unable to download the newsgroup list for NewsIndividual.NET. Unable to send or receive messages for the Wildblue (flaxenfilly) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90 Server Response: -ERR [AUTH] Username and password not accepted. Server: 'pop.gmail.com' Windows Live Mail Error ID: 0x800CCC92 Protocol: POP3 Port: 995 Secure(SSL): Yes
> Disabling Norton is often not sufficient. Uninstall it, then follow up > with the special removal tool: [quoted text clipped - 8 lines] >>(Norton, which came with the computer) and firewall, but I still cannot >>get to my newsserver. Please help me. mac - 01 May 2008 03:58 GMT >I have used the Norton Removal Tool - I am still unable to Logon to my >e-mail account and cannot send or receive e-mail. ALSO I am unable to [quoted text clipped - 11 lines] > Port: 995 > Secure(SSL): Yes NewsIndividual.NET is a subscription news server, are you registered and paid up?
Try setting up a new news account using the following as the server address, msnews.microsoft.com Can you D/L newsgroups on that server?
Did you enable POP on the server? Check out the details here, (for WLM, read Outlook Express). http://wildblueworld.com/google/
 Signature Regards Steve. MS-MVP : Mail. [DTS] UK.
Ryka - 01 May 2008 04:06 GMT I am registered and paid up with the subscription newsserver. I can download the MS Community newsgroups with no problem. Also msnews. Wildblue has checked all of my configurations and has released and renewed my ip. They don't know why I can't mail or download the newsgroups.
>>I have used the Norton Removal Tool - I am still unable to Logon to my >>e-mail account and cannot send or receive e-mail. ALSO I am unable to [quoted text clipped - 22 lines] > Check out the details here, (for WLM, read Outlook Express). > http://wildblueworld.com/google/ Gary VanderMolen - 01 May 2008 20:16 GMT If WM and WLM work properly with the Microsoft news server, then the fault is not with your email program. There are several free news servers you can try, if only for a test: http://www.newsservers.net/FreeNewsServers.php
 Signature Gary VanderMolen, MS-MVP (WLMail)
>I am registered and paid up with the subscription newsserver. I can download the MS Community newsgroups with no problem. Also >msnews. Wildblue has checked all of my configurations and has released and renewed my ip. They don't know why I can't mail or [quoted text clipped - 21 lines] >> Check out the details here, (for WLM, read Outlook Express). >> http://wildblueworld.com/google/ Gary VanderMolen - 01 May 2008 05:07 GMT Did you delete that Gmail account, restart WLM, then recreate the account? That symptom often points to a corrupted mail account.
I don't know why NewsIndividual.NET won't download the list of newsgroups. Is there an error message when you try? Since you seem to have no problem with the Microsoft news server, it seems to be something unique to NewsIndividual.NET. I looked at their setup procedure, and there's nothing unusual, except for a 5 minute server time-out limit: http://www.individual.net/configuration/windowsmail-7.0-win-en.php
 Signature Gary VanderMolen, MS-MVP (WLMail)
>I have used the Norton Removal Tool - I am still unable to Logon to my e-mail account and cannot send or receive e-mail. ALSO I >am unable to download the newsgroup list for NewsIndividual.NET. [quoted text clipped - 19 lines] >>>message reads that WLM cannot connect to the internet. I disabled the virus protection (Norton, which came with the computer) >>>and firewall, but I still cannot get to my newsserver. Please help me. Bob W - 01 May 2008 06:35 GMT This is the instructions for Gmail. Each ISP mail service has it's own version along the same lines with certain minor variation. The info can almost always be found in you mail domain's ISP FAQ with a search for "POP3" or "SMTP", etc. Don't know how this will come out in plain text, so here is the URL to the Gmail info: http://mail.google.com/support/bin/answer.py?hl=en&answer=13287 standard instructions:
1.. Enable POP in Gmail. Don't forget to click Save Changes when you're done. 2.. Configure your client to match the settings below: Incoming Mail (POP3) Server - requires SSL: pop.gmail.com Use SSL: Yes Port: 995 Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication) Use Authentication: Yes Use STARTTLS: Yes (some clients call this SSL) Port: 465 or 587 Account Name: your Gmail username (including @gmail.com) Email Address: your full Gmail email address (username@gmail.com) Password: your Gmail password
Unless you're using recent mode to download mail to multiple clients, make sure you've opted not to leave messages on the server. Your Gmail settings determine whether or not messages stay on the server, so this setting in your client won't affect how Gmail handles your mail.
Please note that if your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.
3.. You're now ready to use POP with your Gmail address. Bob, Still Old, Still Grey, And Still A Woolf
No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.
Bob's Space - Home Page of the Olde Greywoolf
Did you delete that Gmail account, restart WLM, then recreate the account? That symptom often points to a corrupted mail account.
I don't know why NewsIndividual.NET won't download the list of newsgroups. Is there an error message when you try? Since you seem to have no problem with the Microsoft news server, it seems to be something unique to NewsIndividual.NET. I looked at their setup procedure, and there's nothing unusual, except for a 5 minute server time-out limit: http://www.individual.net/configuration/windowsmail-7.0-win-en.php
-- Gary VanderMolen, MS-MVP (WLMail)
"Ryka" <Ryka@live.com> wrote in message news:uR8CWKzqIHA.552@TK2MSFTNGP06.phx.gbl... >I have used the Norton Removal Tool - I am still unable to Logon to my e-mail account and cannot send or receive e-mail. ALSO I >am unable to download the newsgroup list for NewsIndividual.NET. > Unable to send or receive messages for the Wildblue (flaxenfilly) account. An incorrect password was entered. The next time you > send or receive messages, you'll be asked to enter your user name and password for this account. > > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] Username and password not accepted. > Server: 'pop.gmail.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 995 > Secure(SSL): Yes > > > > "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:#eGoHtyqIHA.1436@TK2MSFTNGP05.phx.gbl... >> Disabling Norton is often not sufficient. Uninstall it, then follow up >> with the special removal tool: >> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 >> >> Then delete your news account, restart Windows Mail, and recreate that >> account. If no joy, copy and post the exact error message. >> >> -- >> Gary VanderMolen, MS-MVP (WLMail) >> >> >> "Ryka" <Ryka@live.com> wrote in message news:epAKAwxqIHA.2208@TK2MSFTNGP04.phx.gbl... >>>I have NewsIndividual as my newsserver. When I try to download the newsgroups onto my new computer (Vista, HP, SP1), the >>>message reads that WLM cannot connect to the internet. I disabled the virus protection (Norton, which came with the computer) >>>and firewall, but I still cannot get to my newsserver. Please help me. >> >>
Ryka - 01 May 2008 16:00 GMT When all of the settings (configurations) are correct and the messages from gmail cannot be downloaded AND the messages from the newsgroup list from subscribed newsserver cannot be downloaded, then what????? The problem is with WM and WLM. This is the instructions for Gmail. Each ISP mail service has it's own version along the same lines with certain minor variation. The info can almost always be found in you mail domain's ISP FAQ with a search for "POP3" or "SMTP", etc. Don't know how this will come out in plain text, so here is the URL to the Gmail info: http://mail.google.com/support/bin/answer.py?hl=en&answer=13287 standard instructions:
1.. Enable POP in Gmail. Don't forget to click Save Changes when you're done. 2.. Configure your client to match the settings below: Incoming Mail (POP3) Server - requires SSL: pop.gmail.com Use SSL: Yes Port: 995 Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication) Use Authentication: Yes Use STARTTLS: Yes (some clients call this SSL) Port: 465 or 587 Account Name: your Gmail username (including @gmail.com) Email Address: your full Gmail email address (username@gmail.com) Password: your Gmail password
Unless you're using recent mode to download mail to multiple clients, make sure you've opted not to leave messages on the server. Your Gmail settings determine whether or not messages stay on the server, so this setting in your client won't affect how Gmail handles your mail.
Please note that if your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.
3.. You're now ready to use POP with your Gmail address. Bob, Still Old, Still Grey, And Still A Woolf
No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.
Bob's Space - Home Page of the Olde Greywoolf
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:Ogn0RD0qIHA.3680@TK2MSFTNGP05.phx.gbl... Did you delete that Gmail account, restart WLM, then recreate the account? That symptom often points to a corrupted mail account.
I don't know why NewsIndividual.NET won't download the list of newsgroups. Is there an error message when you try? Since you seem to have no problem with the Microsoft news server, it seems to be something unique to NewsIndividual.NET. I looked at their setup procedure, and there's nothing unusual, except for a 5 minute server time-out limit: http://www.individual.net/configuration/windowsmail-7.0-win-en.php
-- Gary VanderMolen, MS-MVP (WLMail)
"Ryka" <Ryka@live.com> wrote in message news:uR8CWKzqIHA.552@TK2MSFTNGP06.phx.gbl... >I have used the Norton Removal Tool - I am still unable to Logon to my e-mail account and cannot send or receive e-mail. ALSO I >am unable to download the newsgroup list for NewsIndividual.NET. > Unable to send or receive messages for the Wildblue (flaxenfilly) account. An incorrect password was entered. The next time you > send or receive messages, you'll be asked to enter your user name and password for this account. > > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] Username and password not accepted. > Server: 'pop.gmail.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 995 > Secure(SSL): Yes > > > > "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:#eGoHtyqIHA.1436@TK2MSFTNGP05.phx.gbl... >> Disabling Norton is often not sufficient. Uninstall it, then follow up >> with the special removal tool: >> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 >> >> Then delete your news account, restart Windows Mail, and recreate that >> account. If no joy, copy and post the exact error message. >> >> -- >> Gary VanderMolen, MS-MVP (WLMail) >> >> >> "Ryka" <Ryka@live.com> wrote in message news:epAKAwxqIHA.2208@TK2MSFTNGP04.phx.gbl... >>>I have NewsIndividual as my newsserver. When I try to download the newsgroups onto my new computer (Vista, HP, SP1), the >>>message reads that WLM cannot connect to the internet. I disabled the virus protection (Norton, which came with the computer) >>>and firewall, but I still cannot get to my newsserver. Please help me. >> >>
Gary VanderMolen - 01 May 2008 20:20 GMT Did you follow the three steps in your provider's instructions: http://wildblueworld.com/google/#email
 Signature Gary VanderMolen, MS-MVP (WLMail)
When all of the settings (configurations) are correct and the messages from gmail cannot be downloaded AND the messages from the newsgroup list from subscribed newsserver cannot be downloaded, then what????? The problem is with WM and WLM.
Ryka - 01 May 2008 22:24 GMT yes.
> Did you follow the three steps in your provider's instructions: > http://wildblueworld.com/google/#email [quoted text clipped - 3 lines] > from subscribed newsserver cannot be downloaded, then what????? The > problem is with WM and WLM. Ryka - 01 May 2008 16:22 GMT I am now able to get my e-mail - but still cannot download the newsgroup list.
> I have NewsIndividual as my newsserver. When I try to download the > newsgroups onto my new computer (Vista, HP, SP1), the message reads that > WLM cannot connect to the internet. I disabled the virus protection > (Norton, which came with the computer) and firewall, but I still cannot > get to my newsserver. Please help me. Ryka - 01 May 2008 22:25 GMT All of my problems have resolved.
Thanks to everyone.
> I am now able to get my e-mail - but still cannot download the newsgroup > list. [quoted text clipped - 4 lines] >> (Norton, which came with the computer) and firewall, but I still cannot >> get to my newsserver. Please help me. mac - 02 May 2008 01:13 GMT > All of my problems have resolved. That is good news -- For you!!
We would really appreciate that you told us how?
This is the second time today, that you said that things are working again, first you are able to get your mail, now you can get your news messages, with no explanation offered, to help us to help others.
This is a joint contract, you come here to learn from us, we expect to learn from the experience!!
All for free.
 Signature Regards Steve. MS-MVP : Mail. [DTS] UK.
Gary VanderMolen - 02 May 2008 01:51 GMT The OP posted in the WLM newsgroup that his email problem was resolved by using his full email address for username, and the newsgroup issue was resolved by changing the news server name to all lowercase letters.
 Signature Gary VanderMolen, MS-MVP (WLMail)
>> All of my problems have resolved. > [quoted text clipped - 8 lines] > > All for free. mac - 02 May 2008 01:59 GMT > The OP posted in the WLM newsgroup that his email problem was > resolved by using his full email address for username, > and the newsgroup issue was resolved by changing the news server > name to all lowercase letters. Thank you Gary, so you tell me that this poster has had the same problem running in two newsgroups, without cross-posting to both. Sheesh!!
mac
Ryka - 02 May 2008 03:12 GMT I posted to both mail groups because I thought perhaps the issue was with one mail system and not the other - so I could correct the problem with the working mail system. As it turns out, the problems were resolved using WLM. I need to apologize for not posting the solution in this group, as well as I did in the other. Thanks to Gary for supplying the information you needed.
>> The OP posted in the WLM newsgroup that his email problem was >> resolved by using his full email address for username, [quoted text clipped - 5 lines] > > mac Gary VanderMolen - 02 May 2008 05:48 GMT No problem. With perfect hindsight, it would have been better if all the posts about this issue had been cross-posted to both newsgroups, but that smacks of Monday morning quarterbacking. :-)
 Signature Gary VanderMolen, MS-MVP (WLMail)
>I posted to both mail groups because I thought perhaps the issue was with one mail system and not the other - so I could correct >the problem with the working mail system. As it turns out, the problems were resolved using WLM. I need to apologize for not [quoted text clipped - 9 lines] >> >> mac Ryka - 02 May 2008 23:15 GMT And...I posted to the second group hours after already posting to the first one. Yep, hindsight is 100% good. Thanks again or your help.
> No problem. With perfect hindsight, it would have been better if all > the posts about this issue had been cross-posted to both newsgroups, [quoted text clipped - 16 lines] >>> >>> mac
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