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Windows Forum / Windows Vista / Mail / May 2008problem sending emails
I have just started having problems sending emails, I am receiving my emails with no problems. I have even added the windows mail to be allowed through the firewall. I don't know if there was a windows update that has caused the problem since I have not had problems like this before. A window pops up stating....your server has unexpectedly terminated the connections. Possible causes for this include server problems, network problems, or longer periods of inactivity. Error number 0x800CCCoF. My internet provides say there is no problem on their end and that it must be a firewall problem. Does anyone have any suggestions? Thanks Bonita D. >I have just started having problems sending emails, I am receiving my >emails [quoted text clipped - 14 lines] > Thanks > Bonita D. We often need to see the entire error message, not just the error number, to offer much help. Right click on it and copy it into your next message. You might also answer a few questions that would be likely to be asked later. For example, does your connection to the outgoing mail server cross over from one internet provider's equipment to another's before it reaches the server? Are you using a wireless connection? Look in the Outbox. Are messages you've tried to send piling up there? If so, try moving these messages to the Drafts folder or deleting them. Tell us if any refuse to do either. >I have just started having problems sending emails, I am receiving my >emails [quoted text clipped - 14 lines] > Thanks > Bonita D. Something I forgot in my last message: It's a good idea to tell us what if any antivirus programs you have, since a number of them cause assorted problems in Windows Mail, although seldom immediately. >I have just started having problems sending emails, I am receiving my >emails [quoted text clipped - 14 lines] > Thanks > Bonita D. Email scanning should be turned off in any anti-virus. Also exclude EML files from the scan. It provides no protection not provided by the regular resident protection. Besides that, McAfee and Norton are not compatible with Windows Mail and Outlook Express and should be uninstalled. The latest version of Trend's anti-virus seems to be causing problems too.  SignatureFrank Saunders MS-MVP IE,OE/WM Do not reply with email Bea - I am experiencing the same thing and I am willing to bet there was an update that caused it. I deleted McAfee and I still have problems receiving email. I get the same message as you though... > I have just started having problems sending emails, I am receiving my emails > with no problems. I have even added the windows mail to be allowed through [quoted text clipped - 7 lines] > Thanks > Bonita D. Depending on how you "deleted" McAfee, it may not have been effective. Use the normal uninstall feature, then follow up with McAfee's removal tool: http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033 As always, we need to see the *complete* error message in order to diagnose the problem accurately. SignatureGary VanderMolen, MS-MVP (WLMail) > Bea - I am experiencing the same thing and I am willing to bet there was an > update that caused it. I deleted McAfee and I still have problems receiving [quoted text clipped - 11 lines] >> Thanks >> Bonita D. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Re: Security4UDirect.net: unanswered questions', Account: 'mail.myturbonet.com', Server: 'mail.myturbonet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F I checked with my internet provider and they said yes the mail server crosses over from 1 internet provider equipment to another before reaching the server. No this is not a wireles connection. I have an ethernet connection. My outbox messages were piling up so I deleted them successfully and sent them through another email I use for my work. I use Webroot spy sweeper and Trend micro antivirus. I have received an answer from Trend micro that they do not use a firewall. I haven't received an answer from Webroot. Thank you so much for any help. Bea D. > I have just started having problems sending emails, I am receiving my emails > with no problems. I have even added the windows mail to be allowed through [quoted text clipped - 7 lines] > Thanks > Bonita D. > Your server has unexpectedly terminated the connection. Possible causes > for [quoted text clipped - 6 lines] > crosses over from 1 internet provider equipment to another before reaching > the server. Then connections that use port 25 are likely to be blocked to cause trouble for spammers. Ask myturbonet.com if their outgoing mail server allows outgoing mail connection using some port other than port 25, since the other ports are seldom blocked. Just trying all the ports is a very slow way to find out, since there are about 65,000 ports available. > No this is not a wireles connection. I have an ethernet connection. > [quoted text clipped - 5 lines] > received > an answer from Webroot. A recent version of the Trend antivirus program (details not available) tends to cause problems in Windows Mail. However, let that wait until you get the blocked port problem solved. > Thank you so much for any help. > Bea D. [quoted text clipped - 17 lines] >> Thanks >> Bonita D. I received an email response from Spy Sweeper this morning. They stated if Spy Sweeper detects another security application scanning ports 110 and 25 that it will result in an error message or make it unable to send or retrieve emails. They had me change the values of the ports to SMTP port to 10025 and POP3 to 10110 and this has resolved my issue. Thanks so much for all of your suggestions. Bea D. > > Your server has unexpectedly terminated the connection. Possible causes > > for [quoted text clipped - 50 lines] > >> Thanks > >> Bonita D. Allowing a security program like Spy Sweeper to mess with your email is asking for trouble. Eventually it will corrupt Windows Mail. SignatureGary VanderMolen, MS-MVP (WLMail) > I received an email response from Spy Sweeper this morning. They stated if > Spy Sweeper detects another security application scanning ports 110 and 25 [quoted text clipped - 59 lines] >> >> Thanks >> >> Bonita D. I am having the same problem with the same error and assumed it had something to do with a switch to FIOS with Verizon. Do you switch the settings for SMTP and POP3 in the Spy Sweeper to avoid that error? I assume I need to keep 25 and 110 settings in the Windows mail for Verizon connection. > Allowing a security program like Spy Sweeper to mess with your > email is asking for trouble. Eventually it will corrupt Windows Mail. [quoted text clipped - 62 lines] > >> >> Thanks > >> >> Bonita D. How do you create an association for an attachment so it may be opened. .DOC > How do you create an association for an attachment so it may be opened. > .DOC See if this helps: <http://www.winhelponline.com/articles/232/1/Unable-to-open-DOC-attachments-from- Windows-Mail.html> Verizon's support website is a nightmare to navigate, and I don't know if their FIOS service uses different email settings than their older connection service. I stand by my previous comment that using Spy Sweeper's email scanning feature with Windows Mail is asking for trouble. SignatureGary VanderMolen, MS-MVP >I am having the same problem with the same error and assumed it had >something [quoted text clipped - 90 lines] >> >> >> Thanks >> >> >> Bonita D. |
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