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Windows Forum / Windows Vista / Mail / May 2008Cannot send messages to ntl.world accounts - message too old and connection refused
I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or receiving mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box. However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages. Days after I send a message I eventually get a message undeliverable notification: 5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]' (The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable notification also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or whether it's significant. My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine. I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get my messages through! Cathy Your Windows Mail account ID? Then you must have some rather unusual account, since this is the first time I've read of Windows Mail listing an account ID. See if this helps: http://www.talktalkmembers.com/content/view/67/68/ > I've just bought a new PC and am running Vista and Windows Mail. On the > face of it, I have no problem sending or receiving mail, and my ISP tells [quoted text clipped - 20 lines] > > Cathy > I've just bought a new PC and am running Vista and Windows Mail. On the > face of it, I have no problem sending or receiving mail, and my ISP tells me [quoted text clipped - 19 lines] > > Cathy Having the same problem - same message being sent back when trying to send to ntl addresses. I went onto the talktalkmembers forum and someone else was having the same problem back in March!! It seems that this talktalk server address has been blacklisted because of spam - so I've set up a googlemail account which seems to be working. Everything crashed today and was asking for password verification and after a good 15 minutes on the phone (thankyou Sebastian) everything is back up and my mum suddenly received an email from me that I sent yesterday. There is no such thing as a Windows Mail account ID. That number is your IP address, assigned by your ISP. Dial-up customers get a different IP address each time they connect. Without that IP address I can't tell exactly what is going on.  SignatureGary VanderMolen, MS-MVP (WLMail) > I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or receiving > mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box. [quoted text clipped - 14 lines] > > Cathy Hello Gary, Thanks to you and others for getting back to me and for your advice. Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account to contact ntl users. That seems to be working fine. As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC for those numbers (to see what it threw up), it showed my email messages. The latest error message received is as follows: 5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]' I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to the fact that the TalkTalk server address has been blacklisted because of spam. Grateful for any advice you can offer. Cathy > There is no such thing as a Windows Mail account ID. > That number is your IP address, assigned by your ISP. Dial-up [quoted text clipped - 25 lines] >> >> Cathy That's the IP address for a machine also known as: wmsmtp.opaltelecom.net Does that happen to be your outgoing mail server? If so, talktalk has put it on a blacklist of machines it refuses to accept messages from, probably for being used in sending spam. > Hello Gary, > [quoted text clipped - 52 lines] >>> >>> Cathy Robert, It seems to be ntl that is blocking TalkTalk, not the other way round, and my outgoing server is smtp.talktalk.net - not the one you've given below. It's a mystery to me! Cathy > That's the IP address for a machine also known as: > [quoted text clipped - 60 lines] >>>> >>>> Cathy It's sometimes hard to tell who is blocking who, but it's more important to you that somone along the path is blocking the messages. It looks like you've found a reasonable workaround anyway. > Robert, > [quoted text clipped - 70 lines] >>>>> >>>>> Cathy That error message shows you were connecting from a Opal Telecommunications connection. NTL is not going to allow access to its SMTP server from a non-NTL connection. You must use the SMTP server that belongs to the connection provider. SignatureGary VanderMolen, MS-MVP (WLMail) > Hello Gary, > [quoted text clipped - 41 lines] >>> >>> Cathy Gary, I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder. However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is smtp.talktalk.net. TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't understand how I could be connecting to someone else's server. Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a different ISP to me? Anyway, enough pondering for tonight, I think! Thanks for your bearing with me. Regards, Cathy > That error message shows you were connecting from a > Opal Telecommunications connection. NTL is not going to allow [quoted text clipped - 57 lines] >>>> >>>> Cathy So how does Opal Telecommunications (http://www.opaltelecom.co.uk ) fit into the picture? You haven't mentioned them. The error message seems to indicate that NTL (the recipient mail server) is refusing a connection from 62.24.128.253; the latter IP address belongs to Opal. SignatureGary VanderMolen, MS-MVP (WLMail) > Gary, > [quoted text clipped - 67 lines] >>>>> >>>>> Cathy Hi Gary Looking at a thread on the talktalk forum back in March it appears that it's the IP address that TT are using to route mail on the web - don't really understand what I just said but there you go! It's obviously starting to escalate as about four people have posted on the TT forum over the weekend with the same problem - myself included. I've had to set up a gmail account to contact people on NTL until TT get their act together. Regards Andi > So how does Opal Telecommunications (http://www.opaltelecom.co.uk ) > fit into the picture? You haven't mentioned them. [quoted text clipped - 72 lines] > >>>>> > >>>>> Cathy Thanks for your feedback. Sounds like TalkTalk has outsourced their SMTP service to Opal Telecommunications. Things get really confusing when a third party is involved. Everyone should have a Gmail account for those times when one's normal SMTP service is broken. SignatureGary VanderMolen, MS-MVP (WLMail) > Hi Gary > [quoted text clipped - 93 lines] >> >>>>> >> >>>>> Cathy Gary/Andi, I had no idea where Opal fitted in, having never heard of them until Robert replied to my plea for help. All is now clear. Googlemail will be doing a roaring trade at this rate!! Thanks to everyone who tried to help me out. It is much appreciated. Cathy > Thanks for your feedback. > Sounds like TalkTalk has outsourced their SMTP service to [quoted text clipped - 117 lines] >>> >>>>> >>> >>>>> Cathy You're quite welcome, Cathy. SignatureGary VanderMolen, MS-MVP (WLMail) > Gary/Andi, > [quoted text clipped - 111 lines] >>>> >>>>> >>>> >>>>> Cathy Hang in there Cathy - looking at the TT forum they may be trying to sort the problem. Might be why my mum's suddenly finding all my lost mail in her junk folder!! Gary - why do companies have to outsource their SMTP when it just seems to cause chaos? Andi > You're quite welcome, Cathy. > [quoted text clipped - 113 lines] > >>>> >>>>> > >>>> >>>>> Cathy Some accountant is telling them they can save money by outsourcing. In my experience it causes nothing but problems. For example, my ISP, AT&T, outsources mail service to Yahoo. When something goes wrong because of poor coordination between the two, the users get nothing but lame excuses and fingerpointing (e.g. "It is the other guy's fault"). SignatureGary VanderMolen, MS-MVP (WLMail) > Hang in there Cathy - looking at the TT forum they may be trying to sort the > problem. Might be why my mum's suddenly finding all my lost mail in her junk [quoted text clipped - 131 lines] >> >>>> >>>>> >> >>>> >>>>> Cathy |
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