Windows Forum / Windows Vista / Mail / May 2008
Can't Send Emails
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merman - 05 May 2008 23:32 GMT All my outgoing messages stay in my outbox. I have downloaded the KB941090 fix but it does not help. Help
 Signature merman
Miguel Truyol - 05 May 2008 23:42 GMT I have the same problem and all emails remain in the outbox. I have been gettng by emials by using my AOL account but sometimess when I am on the net and need to forward a document, screen, video or page, I can't do it with Vista; I have to save it in my docsuments and log into AOL and then send the documents as an attachment.
Miguel
> All my outgoing messages stay in my outbox. I have downloaded the > KB941090 > fix but it does not help. Help Gary VanderMolen - 05 May 2008 23:59 GMT Besides downloading that fix, you will have to run it and install it. If you tried that, was there an error message? Do you get an error message when you try to send?
 Signature Gary VanderMolen, MS-MVP (WLMail)
> All my outgoing messages stay in my outbox. I have downloaded the KB941090 > fix but it does not help. Help merman - 06 May 2008 01:36 GMT I did install and ran the fix. Nothing worked. When I close out of Windows mail I get a message saying there are unsent messages in by outbox and askes if I want to send them. I hit yes and a error message flashes on the screen but it is too fast to see what it says.
 Signature merman
> Besides downloading that fix, you will have to run it and install it. > If you tried that, was there an error message? > Do you get an error message when you try to send? > > > All my outgoing messages stay in my outbox. I have downloaded the KB941090 > > fix but it does not help. Help Gary VanderMolen - 06 May 2008 05:42 GMT That Microsoft fix usually tells you if it was not applicable to your problem.
Try this. Go to the Outbox folder and move any messages in there to the Drafts folder. If any won't move and can't be deleted, let us know. Try sending again.
Which antivirus are you running?
 Signature Gary VanderMolen, MS-MVP (WLMail)
>I did install and ran the fix. Nothing worked. When I close out of Windows > mail I get a message saying there are unsent messages in by outbox and askes [quoted text clipped - 7 lines] >> > All my outgoing messages stay in my outbox. I have downloaded the KB941090 >> > fix but it does not help. Help robertmiles@bellsouthNOSPAM.net - 06 May 2008 00:31 GMT > All my outgoing messages stay in my outbox. I have downloaded the > KB941090 > fix but it does not help. Help If you just downloaded it, it isn't likely to do much good until you install it as the administrator. Also, some users guess wrong on whether they need the 32-bit version or the 64-bit version, and therefore have to try installing both of them. If both refuse to install, you may need to install the Vista SP1 update instead, even though this takes hours longer.
http://support.microsoft.com/kb/936330
If the hotfix or update don't remove those messages from the Outbox, you may need to go into the Outbox and move those messages to the Drafts folder or delete them. Then try to send yourself a short message, and if this gives you any error messages, right click on them and copy the entire error messages into your next message.
Jorindovsky - 06 May 2008 05:38 GMT The host 'SMTP' could not be found. Please verify that you have entered the server name correctly. Subject 'Emailing: ATT411[1]', Account: 'POP3', Server: 'SMTP', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
How do I fix this?
Gary VanderMolen - 06 May 2008 06:05 GMT "SMTP" is not a valid mail server name. You must obtain the correct server name from your mail provider. Who is your mail provider?
 Signature Gary VanderMolen, MS-MVP (WLMail)
> The host 'SMTP' could not be found. Please verify that you have entered the > server name correctly. > Subject 'Emailing: ATT411[1]', Account: 'POP3', Server: 'SMTP', Protocol: > SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D > > How do I fix this? Jorindovsky - 06 May 2008 06:14 GMT > "SMTP" is not a valid mail server name. You must obtain the correct > server name from your mail provider. Who is your mail provider? [quoted text clipped - 7 lines] > > Gary, I am using Windows Mail Patrick Keenan - 06 May 2008 15:06 GMT >> "SMTP" is not a valid mail server name. You must obtain the correct >> server name from your mail provider. Who is your mail provider? [quoted text clipped - 10 lines] >> >> Gary, I am using Windows Mail Sorry, but you misunderstand the terms, and that appears to be the entire source of your problem.
Windows Mail is an email "client". It is NOT a mail provider. SMTP is NOT a host or server name. You have just not entered the correct server name, and that's why you cannot send mail. You may well have a problem receiving, and for the same reason.
An email provider might be named as "comcast", or "Roadrunner", "pcabell", "sympatico", "rogers", etc. The mail provider will be running a mail server or host (in fact more than one of them).
SMTP is not a server or host name. It is the name of an email protocol, a technical way to send messages. A valid email server or hostname might be, for example, "smtp.phub.bloor.toronto.rogers.com" or "smtp.companyname.com". SMTP actually stands for "Simple Mail Transfer Protocol".
You need to contact the people you are paying for internet service (the ISP), and ask them for the actual name of the mail server. Usually, the ISP's web support pages will have explicit instructions with screen images of exactly what you need to fill in and where. The instructions may be for Outlook Express but they are almost identical in Windows Mail.
There is one circumstance in which SMTP *is* the correct entry, but it's not a good idea to use it. That circumstance is when you subscribe to Cable internet, *and* you plug your PC directly into the cable box *and* the ISP says this is the way to do it.
However, if your system is a laptop and you move it, or if you install a router, your sytem will suddenly NOT send mail; you have to use the complete SMPT server name. So you might as well set it up that way in the first place.
HTH -pk
robertmiles@bellsouthNOSPAM.net - 06 May 2008 15:10 GMT >> "SMTP" is not a valid mail server name. You must obtain the correct >> server name from your mail provider. Who is your mail provider? [quoted text clipped - 10 lines] >> >> Gary, I am using Windows Mail Window Mail is an email/newsreader program, not a mail provider. Many people choose their internet providers as their mail providers also, since most internet accounts include one or more email accounts.
Dave - 06 May 2008 15:11 GMT To use Windows Mail, you must first have an email account somewhere. Like with your Internet provider, or with Hotmail, Gmail, Yahoo, etc. What is the part of your email address after the @ symbol?
 Signature Vista Home Premium 32 SP1 http://get.live.com/wlmail/overview
>> "SMTP" is not a valid mail server name. You must obtain the correct >> server name from your mail provider. Who is your mail provider? [quoted text clipped - 10 lines] >> >> Gary, I am using Windows Mail Jorindovsky - 07 May 2008 02:30 GMT To use Windows Mail, you must first have an email account somewhere. Like with your Internet provider, or with Hotmail, Gmail, Yahoo, etc. What is the part of your email address after the @ symbol? Dave I am using Hotmail
Thanks for your previous answer, it was very helpful!
> >> "SMTP" is not a valid mail server name. You must obtain the correct > >> server name from your mail provider. Who is your mail provider? [quoted text clipped - 10 lines] > >> > >> Gary, I am using Windows Mail Gary VanderMolen - 07 May 2008 02:41 GMT If your only email provider is Hotmail, then you can't use Windows Mail. However, you can use Windows Live Mail. Give it a try: http://get.live.com/wlmail/overview
 Signature Gary VanderMolen, MS-MVP (WLMail)
> To use Windows Mail, you must first have an email account somewhere. Like > with your Internet provider, or with Hotmail, Gmail, Yahoo, etc. [quoted text clipped - 18 lines] >> >> >> >> Gary, I am using Windows Mail Jorindovsky - 07 May 2008 02:50 GMT Gary, I am using Windows Live Mail.
> If your only email provider is Hotmail, then you can't use Windows Mail. > However, you can use Windows Live Mail. Give it a try: [quoted text clipped - 22 lines] > >> >> > >> >> Gary, I am using Windows Mail Gary VanderMolen - 07 May 2008 03:01 GMT You're confusing me because initially you said you were using Windows Mail. Also, the error message you supplied looks like it came from Windows Mail rather than Windows Live Mail. If you do have Windows Live Mail, click the "Add an e-mail account" button in the lower left corner. Once you give it your Hotmail email address, it won't even ask you about things like server names. The setup will be fairly automatic.
 Signature Gary VanderMolen, MS-MVP (WLMail)
> Gary, I am using Windows Live Mail. > [quoted text clipped - 24 lines] >> >> >> >> >> >> Gary, I am using Windows Mail Jorindovsky - 07 May 2008 03:11 GMT Gary I tried that but it won't accept it. Somehow or other it got my son's email address instead of mine. When I tried to "add" another email account, but it refuses it.
> You're confusing me because initially you said you were using > Windows Mail. Also, the error message you supplied looks like it came [quoted text clipped - 31 lines] > >> >> >> > >> >> >> Gary, I am using Windows Mail Gary VanderMolen - 07 May 2008 03:57 GMT Windows Mail will refuse to accept Hotmail accounts. Are you certain you have downloaded and installed Windows Live Mail? What does it say when you go to Help, About...
 Signature Gary VanderMolen, MS-MVP (WLMail)
> Gary I tried that but it won't accept it. Somehow or other it got my son's > email address instead of mine. When I tried to "add" another email account, [quoted text clipped - 35 lines] >> >> >> >> >> >> >> >> Gary, I am using Windows Mail Jorindovsky - 07 May 2008 04:20 GMT It says it won't accept HTTP and to install Windows Live Mail which I have done.
Yes Gary, I have installed Windows Live Mail 4 times just to make sure, but it still won't work.
> Windows Mail will refuse to accept Hotmail accounts. > Are you certain you have downloaded and installed Windows Live Mail? [quoted text clipped - 39 lines] > >> >> >> >> > >> >> >> >> Gary, I am using Windows Mail Gary VanderMolen - 07 May 2008 04:59 GMT Somehow you are getting the two email programs mixed up. In the 14 months I have worked with WLM users, I have never heard of it refusing to set up a Hotmail account.
 Signature Gary VanderMolen, MS-MVP (WLMail)
> It says it won't accept HTTP and to install Windows Live Mail which I have > done. [quoted text clipped - 45 lines] >> >> >> >> >> >> >> >> >> >> Gary, I am using Windows Mail Frank Saunders, MS-MVP OE/WM - 09 May 2008 12:30 GMT In Help | About what version number does it give?
> It says it won't accept HTTP and to install Windows Live Mail which I have > done. [quoted text clipped - 56 lines] >> >> >> >> >> >> >> >> >> >> Gary, I am using Windows Mail Jorindovsky - 07 May 2008 04:22 GMT How to get Web-based e-mail on your Windows Vista desktop You may have tried to link Windows Mail to a Hotmail, MSN Mail, or other e-mail account via HTTP forwarding. That's no longer supported in Windows Mail ( here's why). But you can use Windows Live Mail for accessing HTTP-based e-mail accounts in Windows Vista.
This is what I have done.
> If your only email provider is Hotmail, then you can't use Windows Mail. > However, you can use Windows Live Mail. Give it a try: [quoted text clipped - 22 lines] > >> >> > >> >> Gary, I am using Windows Mail robertmiles@bellsouthNOSPAM.net - 07 May 2008 04:45 GMT There's a possibility that when you installed Windows Live Mail (not the only program with the abbreviation WLM), it was unable to hide Windows Mail as thoroughly as it normally does when you install it, so you may still be using Windows Mail even though you think you aren't. Many programs will make it clearer which version of which program you are using if you click Tools, then something starting with About.
> How to get Web-based e-mail on your Windows Vista desktop > You may have tried to link Windows Mail to a Hotmail, MSN Mail, or other [quoted text clipped - 33 lines] >> >> >> >> >> >> Gary, I am using Windows Mail Gary VanderMolen - 06 May 2008 18:02 GMT "Windows Mail" is to "mail provider" as electric appliance is to electricity provider. Do you see the difference?
 Signature Gary VanderMolen, MS-MVP (WLMail)
>> "SMTP" is not a valid mail server name. You must obtain the correct >> server name from your mail provider. Who is your mail provider? [quoted text clipped - 7 lines] >> >> Gary, I am using Windows Mail drummer - 06 May 2008 06:24 GMT > All my outgoing messages stay in my outbox. I have downloaded the KB941090 > fix but it does not help. Help drummer - 06 May 2008 06:28 GMT > All my outgoing messages stay in my outbox. I have downloaded the KB941090 > fix but it does not help. Help I had this problem -found that i had a bad E-Mail in a group- seems windows mail will not send mail with a bad (mistyped)E-mail in contacts.
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