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Windows Forum / Windows Vista / Mail / May 2008

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the e-mail messasge from hell ! I can't move or delete !

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Gdog - 06 May 2008 00:21 GMT
Message that came by bulk cannot be moved to another folder for deletion, or
deleted by hitting the delete button. In 10 years of computing, I have never
seen this. All I get is a small pop-up window which says "  An unknown error
has occured ", yet I can't seem to delete this message, it has been in my
junk mail-box for weeks and won't go away? Anybody got a solution?

Gdog
Gary VanderMolen - 06 May 2008 00:26 GMT
To fix the inability to move or delete some messages, see this Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

Although it only mentions 'outbox', it works for all mail folders.

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Gary VanderMolen, MS-MVP (WLMail)

> Message that came by bulk cannot be moved to another folder for deletion, or
> deleted by hitting the delete button. In 10 years of computing, I have never
[quoted text clipped - 3 lines]
>
> Gdog
mac - 06 May 2008 00:27 GMT
> Message that came by bulk cannot be moved to another folder for deletion,
> or
[quoted text clipped - 6 lines]
>
> Gdog

Go get this fix:
http://support.microsoft.com/default.aspx/kb/941090

It works on all WM folders.

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Regards Steve.
MS-MVP : Mail.
[DTS] UK.

Brink - 06 May 2008 04:02 GMT
Gdog;703766 Wrote:
> Message that came by bulk cannot be moved to another folder for
> deletion, or
[quoted text clipped - 7 lines]
>
> Gdog

Hi Gdog,

This will help show you how to fix the stuck undeletable email message
problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You
must stop the cause to prevent it from happening again. Read the section
titled "FIRST" in this tutorial about antivirus and anti-spyware/adware
programs to help prevent this from happening again, then install the
KB941090 Microsoft Update in the section titled "SECOND" to fix and be
able to delete the stuck message from the problem folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Shawn

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Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*' (http://www.vistax64.com)
*Please post feedback to help others.*

 
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