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Windows Forum / Windows Vista / Mail / May 2008

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unknown error-cannot send email or delete an outbox email

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kala - 09 May 2008 11:00 GMT
My email was working fine.  I came in to work the next day and now my outlook
is not working.  I cannot send emails although i can receive them.  I have a
message stuck in my outbox that wont send and wont delete.  Please advise.
mac - 09 May 2008 11:16 GMT
> My email was working fine.  I came in to work the next day and now my
> outlook
> is not working.  I cannot send emails although i can receive them.  I have
> a
> message stuck in my outbox that wont send and wont delete.  Please advise.

"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

http://support.microsoft.com/default.aspx/kb/941090

It works for all folders, not just the Outbox.

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Regards Steve.
MS-MVP : Mail.
[DTS] UK.

Brink - 09 May 2008 17:43 GMT
kala;707005 Wrote:
> My email was working fine. I came in to work the next day and now my
> outlook
> is not working. I cannot send emails although i can receive them. I
> have a
> message stuck in my outbox that wont send and wont delete. Please
> advise.

Hello Kala,

This will help show you how to fix the stuck undeletable email message
problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You
must stop the cause to prevent it from happening again. Read the section
titled "FIRST" in this tutorial about antivirus and anti-spyware/adware
programs to help prevent this from happening again, then install the
KB941090 Microsoft Update in the section titled "SECOND" to fix and be
able to delete the stuck message from the problem folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Shawn

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Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*' (http://www.vistax64.com)
*Please post feedback to help others.*

Frank Saunders MS-MVP IE,OE/WM - 10 May 2008 11:39 GMT
> My email was working fine.  I came in to work the next day and now my
> outlook
> is not working.  I cannot send emails although i can receive them.  I have
> a
> message stuck in my outbox that wont send and wont delete.  Please advise.

Are you asking about Windows Mail or Outlook?  You'll get more knowledgeable
help for Outlook in an Outlook newsgroup:

news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil
On the Web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=Outlook
&dg=&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&pt=&catlist=&dgl
ist=&ptlist=&exp=&sloc=en-us


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Frank Saunders MS-MVP IE,OE/WM
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