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Windows Forum / Windows Vista / Mail / May 2008Can't BackUp - Corrupted email Message Issue?
My approach to Windows Mail backup was to simply copy the entire "Windows Mail" folder to an external harddrive. When trying to do this tonight things just "get stuck" - lots of disk chatter in the middle of things but nothing happens with about 3 minutes left in the process (out of five). Things seem to be hung up on my WindowsMail.MSMessageStore file, as best as I can determine. I have also tried to export my Mail Messages and I get an error message about a corrupted file. I do have one email message from a couple of weeks back (after my last backup) that I cannot delete ("Unknown Error Has Occurred"). So I am guessing that this is the issue. What are my alternatives here - both for backup and to get rid of the bad message. Thanks. dave > My approach to Windows Mail backup was to simply copy the entire "Windows > Mail" folder to an external harddrive. When trying to do this tonight [quoted text clipped - 14 lines] > > dave In Windows Mail, unknown errors and undeletable messages are often due to interference from an antivirus program. What if any antivirus programs do you have, and have you ever had a Norton or McAfee antivirus program installed on that computer? For a temporary fix of the undeletable message problem, download and install this hotfix with Windows Mail not running: http://support.microsoft.com/default.aspx/kb/941090 Although it's labelled as for mail stuck in the Outbox, it also works in other folders. If you don't know whether you have a 32-bit version of Vista or a 64-bit version, try the hotfix for the 32-bit version first. The Vista SP1 update contains this hotfix and more, but takes longer to install. Re: Attached Thanks, I will give this fix a try. But I'm now wondering if this is really the issue. I was able to copy the entire Windows Mail folder to an empty folder on my system drive. But I was unable to copy this copy to my external (USB attached) harddrive (same symptoms). In the meantime the initial copy from my working Windows Mail folder to the empty one took about 30 minutes (400MB) which surprised me. I do not have Norton or Macafee installed on my system. I do have Trend Micro P-Cillin as a firewall and anti-virus on my system (as installed by Dell - it is an XPS laptop), if that matters. In the meantime I will try the fix - thanks. dave >> My approach to Windows Mail backup was to simply copy the entire "Windows >> Mail" folder to an external harddrive. When trying to do this tonight [quoted text clipped - 29 lines] > The Vista SP1 update contains this hotfix and more, but takes longer > to install. Re: Attached I have now installed the suggested fix and am able to delete the offending message (thanks!). But my symptoms are (basically) unchanged. I still can't just copy the entire contents of my Windows Mail folder to my USB drive (seems to get stuck - but lots of disk chatter). So I started copying the contents of Windows Mail folder one file/folder at a time. "Backup" folder went fine. The "Local Folders" folder is stuck (estimated time is currently 7 days and 21 hours to complete - been stuck on the same item for 10 minutes - can't tell what item it is exactly). I'm not sure what to do at this point. Given what I know changing email clients seems to be the only alternative as I really need a backup methodology. Other suggestions? Thanks again for the help. dave > Re: Attached > [quoted text clipped - 50 lines] >> The Vista SP1 update contains this hotfix and more, but takes longer >> to install. Make sure you have Vista's SP1 installed. It speeds up large copying chores. Trend Micro PC-Cillin is not compatible with Windows Mail. I recommend you uninstall it (as a test) to see if that improves the situation. You may be able to use the 'File, Export, Messages' method if you first get rid of that corrupted message. Use the Microsoft fix: http://support.microsoft.com/kb/941090 Although it only mentions Outbox, it works for all mail folders.  SignatureGary VanderMolen, MS-MVP > Re: Attached > [quoted text clipped - 48 lines] >> The Vista SP1 update contains this hotfix and more, but takes longer >> to install. Make sure you have Vista's SP1 installed. It speeds up large copying chores. Trend Micro PC-Cillin is not compatible with Windows Mail. I recommend you uninstall it (as a test) to see if that improves the situation. You may be able to use the 'File, Export, Messages' method if you first get rid of that corrupted message. Use the Microsoft fix: http://support.microsoft.com/kb/941090 Although it only mentions Outbox, it works for all mail folders. SignatureGary VanderMolen, MS-MVP Thanks for your comments, Gary. And it does sound like SP1 would be helpful. At this point I have installed the referenced fix and got rid of the bad message. While I can't directly export messages to my USB attached drive, I was able to export them to a local folder and then copy them over to my external drive. Just at a glance I have discovered the following problems with the final exported data. 1) It contains a folder that no longer exists 2) The final structure of the data appears (to me) to be different than it shows in my Windows Mail Folders window - some subfolders are moved to other places 3) Subfolders are empty (messages in them are not there in the exported data) I was able to copy my entire Windows Mail folder structure to a local folder. Then I copied that to my external drive. Doing this presented two "problems" (might not be problems - not sure) 1) Most of the data was transferred with the sytem warning that some properties would be lost (have no idea how big an issue this might be) 2) The file tmp.edb was "in use" (have no idea by who - no other applications were running). Since this seems to be some kind of temporary file, I can imagine this being a non-issue. I appreciate your warning about Trend P-Cillian capatibility. But given that there are also warnings elsewhere about MacAfee and Norton it is hard to avoid the conclusion that Windows Mail is typically incompatible with security software. Unless I run across some kind of breakthrough (that I trust) I think that I have a hard decision to make here. 1) Change my habits so that I no longer keep critical data attached to emails (I find this to have great organizational convenience for me - but I could avoid this). In this case reliable backups would be less of a concern. 2) Find another email client that is reliably "backup-able" in my environment. Thanks again. dave > Re: Attached > [quoted text clipped - 56 lines] >> The Vista SP1 update contains this hotfix and more, but takes longer >> to install. > Make sure you have Vista's SP1 installed. It speeds up large > copying chores. > > Trend Micro PC-Cillin is not compatible with Windows Mail. > I recommend you uninstall it (as a test) to see if that improves > the situation. [snip] > I appreciate your warning about Trend P-Cillian capatibility. But given > that there are also warnings elsewhere about MacAfee and Norton it is hard [quoted text clipped - 3 lines] > Unless I run across some kind of breakthrough (that I trust) I think that > I have a hard decision to make here. Windows Mail seems to be rather incompatible with any security software that insists on email scanning. However, some of us have switched to using antivirus programs that can be installed with the parts that scan email left out, such as avast! and AVG, and don't have problems as a result. >> Make sure you have Vista's SP1 installed. It speeds up large >> copying chores. [quoted text clipped - 17 lines] > left > out, such as avast! and AVG, and don't have problems as a result. Interesting info - could this somehow be related to my backup issues? The problems that I am having would appear to be unrelated to email scanning. But maybe these scanners hook into things deeper than you would think at a glance. Thanks for the response. dave >>> Make sure you have Vista's SP1 installed. It speeds up large >>> copying chores. [quoted text clipped - 26 lines] > > dave You're welcome. It could also cause your backup problems. However, Windows Mail seems to have a separate problem that often gives it problems with accessing devices other than your main hard drive. Do yourself a favor and migrate away from Windows Mail. Microsoft has virtually abandoned it, and no more upgrades or bug fixes will be forthcoming. The replacement program is Windows Live Mail (WLM): http://get.live.com/wlmail/overview It has many improvements and fixes compared to Windows Mail. It also has excellent third party backup programs, such as: http://www.staticbackup.com/windows-live-mail-backup SignatureGary VanderMolen, MS-MVP > Make sure you have Vista's SP1 installed. It speeds up large > copying chores. [quoted text clipped - 68 lines] >>> The Vista SP1 update contains this hotfix and more, but takes longer >>> to install. Do yourself a favor and migrate away from Windows Mail. Microsoft has virtually abandoned it, and no more upgrades or bug fixes will be forthcoming. The replacement program is Windows Live Mail (WLM): http://get.live.com/wlmail/overview It has many improvements and fixes compared to Windows Mail. It also has excellent third party backup programs, such as: http://www.staticbackup.com/windows-live-mail-backup SignatureGary VanderMolen, MS-MVP That is my most probably course of action here. Just started to look into it (again) and it now looks like it is out of beta. Is that right? Thanks. dave > Make sure you have Vista's SP1 installed. It speeds up large > copying chores. [quoted text clipped - 72 lines] >>> The Vista SP1 update contains this hotfix and more, but takes longer >>> to install. It's been out of beta for months. A good place to get more information about it is newsgroup: microsoft.public.windows.live.mail.desktop > Do yourself a favor and migrate away from Windows Mail. > Microsoft has virtually abandoned it, and no more upgrades [quoted text clipped - 85 lines] >>>> The Vista SP1 update contains this hotfix and more, but takes longer >>>> to install. > It's been out of beta for months. > > A good place to get more information about it is newsgroup: > > microsoft.public.windows.live.mail.desktop Got it - thanks. dave >> Do yourself a favor and migrate away from Windows Mail. >> Microsoft has virtually abandoned it, and no more upgrades [quoted text clipped - 88 lines] >>>>> The Vista SP1 update contains this hotfix and more, but takes longer >>>>> to install. You're welcome. >> It's been out of beta for months. >> [quoted text clipped - 102 lines] >>>>>> The Vista SP1 update contains this hotfix and more, but takes longer >>>>>> to install. WLM has been out of beta since last November. SignatureGary VanderMolen, MS-MVP > Do yourself a favor and migrate away from Windows Mail. > Microsoft has virtually abandoned it, and no more upgrades [quoted text clipped - 81 lines] >>>> The Vista SP1 update contains this hotfix and more, but takes longer >>>> to install. |
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