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Windows Forum / Windows Vista / Mail / May 2008Reveiving/ Sending emails
Windows mail is not downloading from my pop3 account, when I first set it up it worked fine, now the emails are no longer being received, I've checked my email from the website itself so I know I have email to be downloaded. I do not get any error messages. When trying to send an email I get this error..... The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider. The rejected e-mail address was 'kimberlee1977@netzero.com'. Subject 'test', Account: 'netzero.com', Server: 'authsmtp.netzero.com', Protocol: SMTP, Server Response: '450 smtpout02.vgs.untd.com Authentication required', Port: 25, Secure(SSL): No, Server Error: 450, Error Number: 0x800CCC78 I've checked the online documents for setting up my email with windows mail and everything is correct. > Windows mail is not downloading from my pop3 account, when I first set it > up [quoted text clipped - 21 lines] > and everything is correct. Does your connection to that server cross over from one internet provider's equipment to another's before it reaches the server? If so, such connections to port 25 are often blocked to cause problems for spammers, and you need to ask Netzero if you have the option to use some other port instead, and if so, where to find their instructions for switching to the other port. Just trying all the ports is a very slow way to find out, since there are about 65,000 ports available and it's unlikely that more than a few of them will accept outgoing mail. See if this is the online document you followed: http://www.netzero.net/support/email/email-setup-msoex6.html It was written for Outlook Express, but should also work under Windows Mail if it doesn't call for the HTTP protocol. That error message doesn't pertain to receiving mail, so if you still have a problem with that, click on the triangle to the right of Send/Receive, then Receive Only, and see if you get a different error message to show us. To fix your send error, go to Tools, Accounts, select that mail account, Properties, Servers, and make sure "My server requires authentication" is checked.  SignatureGary VanderMolen, MS-MVP > Windows mail is not downloading from my pop3 account, when I first set it up > it worked fine, now the emails are no longer being received, I've checked my [quoted text clipped - 14 lines] > I've checked the online documents for setting up my email with windows mail > and everything is correct. Thanks for you help, I can now send emails I didn't have the "My server requires authentication" box checked. It's now downloading emails...once again...I haven't changed any setting for that, works one day and not the other, I'm going to follow up with that one the next time it stops downloading again.... You're welcome. Thanks for your feedback. SignatureGary VanderMolen, MS-MVP > Thanks for you help, I can now send emails I didn't have the "My server > requires authentication" box checked. > > It's now downloading emails...once again...I haven't changed any setting for > that, works one day and not the other, I'm going to follow up with that one > the next time it stops downloading again.... > Windows mail is not downloading from my pop3 account, when I first set it up > it worked fine, now the emails are no longer being received, I've checked my [quoted text clipped - 14 lines] > I've checked the online documents for setting up my email with windows mail > and everything is correct. >> Windows mail is not downloading from my pop3 account, when I first set it >> up [quoted text clipped - 22 lines] >> and everything is correct. Check again, especially for anything is says about authentication. http://www.netzero.net/support/email/email-setup-msoex6.html These instructions were written for Outlook Express, but should also work under Windows Mail if they don't call for the HTTP protocol. If your incorrect setting is one they didn't mention because the correct value is also the default value, you may have to remove your email account under Windows Mail, then restart Windows Mail and add the account again. |
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