Windows mail + computer freeze

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Pops - 27 May 2008 21:34 GMT

Hi All,
When I attempt to open Windows Mail for the first time each day the splash
screen appears and then, 9 times out of 10, my computer freezes. This only
happens the first time each day. It opens instantly for the remainder of the
day.
I am forced to power off and reboot which can happen 1 to 3 times before
Windows Mail will open.
I am running Vista with SP1. I have not installed anything new and no
settings have been changed.
All suggested solutions will be welcome.
Thankyou

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Gary VanderMolen - 27 May 2008 22:04 GMT

Which antivirus are you running? Some of them are not compatible
with Windows Mail.

Signature

Gary VanderMolen, MS-MVP

> Hi All,
> When I attempt to open Windows Mail for the first time each day the splash
[quoted text clipped - 7 lines]
> All suggested solutions will be welcome.
> Thankyou

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Pops - 28 May 2008 08:16 GMT

Hi Gary,
I run McAfee but I'm 99% sure this is not the cause

> Which antivirus are you running? Some of them are not compatible
> with Windows Mail.
[quoted text clipped - 10 lines]
> > All suggested solutions will be welcome.
> > Thankyou

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Frank Saunders MS-MVP IE,OE/WM - 28 May 2008 13:44 GMT

> Hi Gary,
> I run McAfee but I'm 99% sure this is not the cause
[quoted text clipped - 17 lines]
>> > All suggested solutions will be welcome.
>> > Thankyou

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

Signature

Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

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Pops - 28 May 2008 18:31 GMT

> > Hi Gary,
> > I run McAfee but I'm 99% sure this is not the cause
[quoted text clipped - 24 lines]
> Outlook Express and should be uninstalled. The latest version of Trend's
> anti-virus seems to be causing problems too.

Thankyou for your input Frank.
I'll turn off McAfee email scanning and take note of how windows mail opens
tomorrow morning

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Gary VanderMolen - 29 May 2008 00:01 GMT

Turning off email scanning in McAfee is a good first step, but it may not
be enough. If not, uninstall it and follow up with their removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

You can always reinstall it if it turns out not to be the culprit.

Signature

Gary VanderMolen, MS-MVP

> Hi Gary,
> I run McAfee but I'm 99% sure this is not the cause
[quoted text clipped - 13 lines]
>> > All suggested solutions will be welcome.
>> > Thankyou

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