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Windows Forum / Windows Vista / Mail / May 2008Windows Mail locks up
I am running Vista SP1... I'm using Windows Mail... Some emails lock up my windows mail. I can navigate to other internet functions but the mail is locked up???? Any idea what is locking up my mail...and where to fix it??? Thanks for your help. >I am running Vista SP1... > I'm using Windows Mail... > Some emails lock up my windows mail. > I can navigate to other internet functions but the mail is locked up???? > Any idea what is locking up my mail...and where to fix it??? > Thanks for your help. >>I am running Vista SP1... >> I'm using Windows Mail... >> Some emails lock up my windows mail. >> I can navigate to other internet functions but the mail is locked up???? >> Any idea what is locking up my mail...and where to fix it??? >> Thanks for your help. Which folder are those messages that lock it up in? Also, we need more detail on what you mean by locking up the program. If you get any error messages, right click on them and copy the entire error messages to your next message. Many problems in Windows Mail are due to interference from antivirus programs, so also tell us what if any antivirus programs you have, and whether you have ever had a Norton or McAfee antivirus program on that computer. This is my 78 year old Uncle's computer and he isn't sure what to tell me over the phone!!!! Apparently it is just one person's email that locks up his inbox. A co-worker from Colorado. Other employees with the same provider don't lock him up. Once he clicks on it, it doesn't want to connect anymore. He is using something called ...Trend or Trent anti-virus and has never had Norton or McAfee installed on this Vista SP-1 loaded laptop. No error messages.... >>>I am running Vista SP1... >>> I'm using Windows Mail... [quoted text clipped - 14 lines] > whether you have ever had a Norton or McAfee antivirus program on > that computer. Trend Micro antivirus is not compatible with Windows Mail. It should be uninstalled and replaced with a more compatible antivirus. Acceptable free ones are: AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff or Avast free edition: http://www.avast.com/eng/download-avast-home.html With either of those, during the install phase you must select custom install, and then deselect the email scanning option. Another option is to upgrade Windows Mail to Windows Live Mail. The latter is not so prone to bad effects from antivirus programs. http://get.live.com/wlmail/overview  SignatureGary VanderMolen, MS-MVP > This is my 78 year old Uncle's computer and he isn't sure what to tell me > over the phone!!!! [quoted text clipped - 24 lines] >> whether you have ever had a Norton or McAfee antivirus program on >> that computer. Thanks Gary...sounds right to me... I'll have him check out Live Mail too. Trend Micro antivirus is not compatible with Windows Mail. It should be uninstalled and replaced with a more compatible antivirus. Acceptable free ones are: AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff or Avast free edition: http://www.avast.com/eng/download-avast-home.html With either of those, during the install phase you must select custom install, and then deselect the email scanning option. Another option is to upgrade Windows Mail to Windows Live Mail. The latter is not so prone to bad effects from antivirus programs. http://get.live.com/wlmail/overview SignatureGary VanderMolen, MS-MVP > This is my 78 year old Uncle's computer and he isn't sure what to tell me > over the phone!!!! [quoted text clipped - 29 lines] >> whether you have ever had a Norton or McAfee antivirus program on >> that computer. Downloadthe patch from the below URL if you are refering to the mails getting stuck : 'Messages may be stuck in the Outbox when you use Windows Mail on a computer that is running Windows Vista' (http://support.microsoft.com/kb/941090) Signatureferrisits |
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