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bassfisher6522 - 28 May 2008 22:31 GMT

I can not receive email using my windows mail program w/vista. I get
error message as follows:

Account: pop-server.ec.rr.com, Server: pop-server.ec.rr.com, Protocol:
pop3, port 110, Secure (ssl): No, error number: 0x800ccc19

I can use my isp home page and check my emails but when I use windows
mail I get error message. I could receive mail untill about 1:00pm using
windows mail today and after that I keep getting error message. Please
help.

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bassfisher6522

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Gary VanderMolen - 29 May 2008 00:15 GMT

It looks like you hand-typed the error message. It should always
be copied and pasted.
There should be a sentence or two preceding the part of the error
message you supplied.

Which antivirus are you running? As a minimum, email scanning
in any antivirus must be disabled. This may not be sufficient,
but is a first step.

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Gary VanderMolen, MS-MVP

> I can not receive email using my windows mail program w/vista. I get
> error message as follows:
[quoted text clipped - 6 lines]
> windows mail today and after that I keep getting error message. Please
> help.

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bassfisher6522 - 29 May 2008 00:50 GMT

CA security center 2007, it was all working fine since I had the
computer and CA 2007, this just started today. That was all the info for
error message. I typed it as it was listed. Nothing left out or omitted.
I forgot about cut/paste. why would this start all of a sudden.

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robertmiles@bellsouthNOSPAM.net - 29 May 2008 01:43 GMT

> CA security center 2007, it was all working fine since I had the
> computer and CA 2007, this just started today. That was all the info for
> error message. I typed it as it was listed. Nothing left out or omitted.
> I forgot about cut/paste. why would this start all of a sudden.

Many of the frequent responders in this newsgroup read it by methods
which have some advantages, but make it difficult to go back to
previous messages in a thread when they aren't quoted.

Also, you may need to wait for the frequent responder who uses the
CA Anti-Virus program to tell you if it needs any special settings to
work well with Windows Mail.

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Gary VanderMolen - 29 May 2008 03:33 GMT

So did you turn off the email scanning?
In CA Security Center with Antivirus 2008 (which I use) the steps are:
right-click on the CA icon in the system tray, CA Anti-Virus, Open
Anti-Virus, Options, if there is a checkmark next to Email Scanner,
uncheck it, then click on Apply Changes.

Do you have any other third party security software like anti-spyware?

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Gary VanderMolen, MS-MVP

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bassfisher6522 - 30 May 2008 04:22 GMT

I contacted my ISP ( raodrunner) broadband, the tech guy there in live
chat told me to disable my firewall. I did and checked mail and could
receive. Then tech told me to reactivate firewall and check again. I did
and all went well. I told tech guy I did the same thing and it worked
for awhile and then started same thing all over again. He suggested that
windows mail might be the culprit and I should call them to fix/tweak
it. Waiting on microsoft now....

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bassfisher6522

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Gary VanderMolen - 30 May 2008 07:13 GMT

Which firewall, Windows Firewall? It should be fully compatible
with Windows Mail.

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Gary VanderMolen, MS-MVP

> I contacted my ISP ( raodrunner) broadband, the tech guy there in live
> chat told me to disable my firewall. I did and checked mail and could
[quoted text clipped - 3 lines]
> windows mail might be the culprit and I should call them to fix/tweak
> it. Waiting on microsoft now....

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