sending and receiving emails...again

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Alan - 29 May 2008 00:09 GMT

Can you help me to deal with these error messages when I try to send/receive
emails in Windows Mail. My ISP is Sky Broadband if that's relevant.

"The connection to the server has failed. Subject 'Fw: News from the
National: 1 May', Account: 'mail.onetel.com', Server: 'mail.onetel.com',
Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 10060, Error
Number: 0x800CCC0E"

"The connection to the server has failed. Account: 'mail.onetel.com',
Server: 'mail.onetel.com', Protocol: POP3, Port: 995, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E"

Thanks for any assistance

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robertmiles@bellsouthNOSPAM.net - 29 May 2008 01:06 GMT

> Can you help me to deal with these error messages when I try to
> send/receive
[quoted text clipped - 10 lines]
>
> Thanks for any assistance

What if any antivirus programs do you have, and have you ever had a
Norton or McAfee antivirus program on that computer? Some of them
cause various problems in Windows Mail, although seldom immediately.

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Gary VanderMolen - 29 May 2008 03:19 GMT

Are you sure Onetel supports ports 465 and 995?
According to their website, they don't.
http://support.onetel.co.uk/index.php?page=159

Signature

Gary VanderMolen, MS-MVP

> Can you help me to deal with these error messages when I try to send/receive
> emails in Windows Mail. My ISP is Sky Broadband if that's relevant.
[quoted text clipped - 9 lines]
>
> Thanks for any assistance

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Alan - 29 May 2008 15:47 GMT

Hi Gary,

No I don't think they do - they have suggested ports 110 and 476 for
incoming and outgoing servers respectively, which they say should work for
Windows Mail. Is it any different for Windows LiveMail, which I seem to have
on this machine?

> Are you sure Onetel supports ports 465 and 995?
> According to their website, they don't.
[quoted text clipped - 13 lines]
> >
> > Thanks for any assistance

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Gary VanderMolen - 29 May 2008 23:24 GMT

The correct port numbers to use are determined by the particular mail
server, not by the user's mail program. In the error messages you
included below, it shows you are using port 465 for sending, and port 995
for receiving. Since Onetel's mail server doesn't support that, you can't use
those settings.

Why not try the settings specified in that Onetel link I gave you?

Signature

Gary VanderMolen, MS-MVP

> Hi Gary,
>
[quoted text clipped - 20 lines]
>> >
>> > Thanks for any assistance

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Frank Saunders MS-MVP IE,OE/WM - 30 May 2008 01:15 GMT

The ports are determined by what the server expects.

> Hi Gary,
>
[quoted text clipped - 21 lines]
>> > Server: 'mail.onetel.com', Protocol: POP3, Port: 995, Secure(SSL): Yes,
>> > Socket Error: 10060, Error Number: 0x800CCC0E"

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