In the middle of today, even though I have been using Windows Mail throughout
today, all of a sudden, I get the "unable to choose recipients" message when
clicking the To option in a new email. However, if I open "Windows
Contacts", select a contact, and click "E-Mail", then a new message window
opens, with the contact name prefilled in the To field, which is good (the
long way). Why, seemingly randomly today, am I getting this message when I
click the To option in a new message window? Thanks.
robertmiles@bellsouthNOSPAM.net - 29 May 2008 21:45 GMT
> In the middle of today, even though I have been using Windows Mail
> throughout
[quoted text clipped - 6 lines]
> I
> click the To option in a new message window? Thanks.
The contacts folder is occasionally changed to another type of folder, which
causes assorted problems with contacts. If you suspect this has happened,
start Windows Mail, the, click Tools, then Windows Contacts, then right
click in the empty space under the right end of the toolbar in the contacts
window, then click on Customize This Folder, then the triangle to the right
of the folder type, then Contacts, then Apply, then OK, then close the
contacts window.
Also, make sure you don't type any part of the address before clicking To:.
Thomas Hupfeld - 30 May 2008 12:37 GMT
Thanks - that did it!

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Thomas Hupfeld
Wide World of Hockey
http://www.wideworldofhockey.com
>> In the middle of today, even though I have been using Windows Mail
>> throughout
[quoted text clipped - 22 lines]
> Also, make sure you don't type any part of the address before clicking
> To:.
robertmiles@bellsouthNOSPAM.net - 30 May 2008 15:11 GMT
You're welcome.
> Thanks - that did it!
>
[quoted text clipped - 25 lines]
>> Also, make sure you don't type any part of the address before clicking
>> To:.
Tom Price - 31 May 2008 13:36 GMT
I've found that 9 out of every 10 Windows Updates fouls up the Select
Recipients option. Why Microsoft continues to issue updates that aren't
compatible with Windows Mail stumps me. I always manually update one update
at a time, see if it's messed up Mail, and restore the system if it has.
What a pain!!!! Does anyone know how to actually get through to a live
person at Microsoft and ask them why they can't program an update that's
compatible with their own mail program?
> In the middle of today, even though I have been using Windows Mail throughout
> today, all of a sudden, I get the "unable to choose recipients" message when
[quoted text clipped - 3 lines]
> long way). Why, seemingly randomly today, am I getting this message when I
> click the To option in a new message window? Thanks.
Gary VanderMolen - 31 May 2008 18:23 GMT
You must have something else going on.
I always install every Microsoft update, yet have never had that
problem, and I think that is the norm for most people.
If Windows Mail does not perform well for you, I suggest upgrading
to Windows Live Mail:
http://get.live.com/wlmail/overview

Signature
Gary VanderMolen, MS-MVP
> I've found that 9 out of every 10 Windows Updates fouls up the Select
> Recipients option. Why Microsoft continues to issue updates that aren't
[quoted text clipped - 11 lines]
>> long way). Why, seemingly randomly today, am I getting this message when I
>> click the To option in a new message window? Thanks.
Tom Price - 31 May 2008 21:01 GMT
Check to see if any updates were automatically downloaded. If so, I'll about
bet that's the problem.
> I've found that 9 out of every 10 Windows Updates fouls up the Select
> Recipients option. Why Microsoft continues to issue updates that aren't
[quoted text clipped - 11 lines]
> > long way). Why, seemingly randomly today, am I getting this message when I
> > click the To option in a new message window? Thanks.
peterbill - 19 Jul 2008 08:07 GMT
> In the middle of today, even though I have been using Windows Mail throughout
> today, all of a sudden, I get the "unable to choose recipients" message when
[quoted text clipped - 3 lines]
> long way). Why, seemingly randomly today, am I getting this message when I
> click the To option in a new message window? Thanks.
peterbill - 19 Jul 2008 08:12 GMT
I had same frustrating problem. I have Office 2000. Have gone into Outlook
setup (running disk again) and selected "do not use outlook for receiving
emails. I use another program" or something similar to this. I have now
got my addresses back in Windows email
> In the middle of today, even though I have been using Windows Mail throughout
> today, all of a sudden, I get the "unable to choose recipients" message when
[quoted text clipped - 3 lines]
> long way). Why, seemingly randomly today, am I getting this message when I
> click the To option in a new message window? Thanks.
Gary VanderMolen - 19 Jul 2008 16:49 GMT
Thanks for that tip. Until now, we had assumed that Outlook 2000 needed
to be uninstalled in order to clear this Contacts problem.

Signature
Gary VanderMolen, MS-MVP (Mail)
>I had same frustrating problem. I have Office 2000. Have gone into Outlook
> setup (running disk again) and selected "do not use outlook for receiving
[quoted text clipped - 8 lines]
>> long way). Why, seemingly randomly today, am I getting this message when I
>> click the To option in a new message window? Thanks.
dangoebel - 20 Jul 2008 22:05 GMT
Hello there. I am having continued problems with this. I have Vista and had
Outlook 2000 installed. I was going back and forth between Outlook and
WinMail...depending upon which one was giving me the least troubles. I
finially read enough posts that said I should get rid of Outlook 2000 and so
I finally did. I also re-installed AVG without installing the the E-mail
Scanner part, so that wouldn't cause any problems either. Then, I checked to
see if I needed to delete the KB933928 and it was already deleted. I looked
for the KB931768 and found that one and deleted it. However, I still am
unable to click on the "to:" and bring up my list of contacts in a new e-mail
in WiinMail. Any other suggestions? Thanks!
> Thanks for that tip. Until now, we had assumed that Outlook 2000 needed
> to be uninstalled in order to clear this Contacts problem.
[quoted text clipped - 11 lines]
> >> long way). Why, seemingly randomly today, am I getting this message when I
> >> click the To option in a new message window? Thanks.
Gary VanderMolen - 20 Jul 2008 22:32 GMT
Try this:
Go into the C:\Windows\System32 folder and delete or rename wab32.dll
and wab32res.dll.

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Gary VanderMolen, MS-MVP (Mail)
> Hello there. I am having continued problems with this. I have Vista and had
> Outlook 2000 installed. I was going back and forth between Outlook and
[quoted text clipped - 22 lines]
>> >> long way). Why, seemingly randomly today, am I getting this message when I
>> >> click the To option in a new message window? Thanks.
dangoebel - 21 Jul 2008 00:41 GMT
Awesome - it worked like a charm. Thank you for your assistance!
> Try this:
> Go into the C:\Windows\System32 folder and delete or rename wab32.dll
[quoted text clipped - 26 lines]
> >> >> long way). Why, seemingly randomly today, am I getting this message when I
> >> >> click the To option in a new message window? Thanks.
Gary VanderMolen - 21 Jul 2008 06:42 GMT
Good to hear. Thanks for your feedback.

Signature
Gary VanderMolen, MS-MVP (Mail)
> Awesome - it worked like a charm. Thank you for your assistance!
>
[quoted text clipped - 28 lines]
>> >> >> long way). Why, seemingly randomly today, am I getting this message when I
>> >> >> click the To option in a new message window? Thanks.