"An unknown error has occurred."

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Allan - 30 May 2008 05:07 GMT

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

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Gary VanderMolen - 30 May 2008 05:26 GMT

If one or more messages can't be deleted, apply the Microsoft fix:
http://support.microsoft.com/kb/941090

Although it mentions Outbox only, the fix works for all mail folders.

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Gary VanderMolen, MS-MVP

>I am trying to delete a 'Sent message' and a box with the message an "unknown
> error has occurred" pops up and will not allow me to delete the message.
>
> Could anyone give me a suggetion on why this is happening and how to get rid
> of it?

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Brink - 30 May 2008 08:28 GMT

Allan;730775 Wrote:

> I am trying to delete a 'Sent message' and a box with the message an
> "unknown
[quoted text clipped - 4 lines]
> get rid
> of it?

Hi Allan,

This will help show you how to fix the stuck undeletable email message
problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You
must stop the cause to prevent it from happening again. Read the section
titled "FIRST" in this tutorial about antivirus and other security
programs to help prevent this from happening again, then install the
KB941090 Microsoft Update in the section titled "SECOND" to fix and be
able to delete the stuck message from the problem folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Shawn

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Brink

*There are no dumb questions, just the people that do not ask
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*Please post feedback to help others.*

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