Windows Forum / Windows Vista / Mail / May 2008
Cannot Send Outgoing Mail in Vista Windows Mail Personal Edition
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Jciplev - 31 Mar 2007 22:26 GMT When I go to send an outgoing mail message, it gets to the Outbox and Windows Mail blows up there. I get the following error message: "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Testing', Account: 'mail.comcast.net', Server: 'SMTP.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F". I noticed there are several other people within this community having the same problem.
Note I have deleted all mesaages from the my inbox, outbox sent items, draft and delete items boxes. The problem still persists. Is this a bug? If so, when will it be fixed?
DGuess - 31 Mar 2007 23:04 GMT > When I go to send an outgoing mail message, it gets to the Outbox and > Windows [quoted text clipped - 7 lines] > community > having the same problem. change the SMTP.comcast.net to smtp.comcast.net
Se if that has any bearing on the UNIX server which is expecting lowercase.
> Note I have deleted all mesaages from the my inbox, outbox sent items, > draft > and delete items boxes. The problem still persists. Is this a bug? If > so, > when will it be fixed? Why delete all the messages? Doesn't do a thing except lose you mail..
Gary VanderMolen - 01 Apr 2007 01:36 GMT > change the SMTP.comcast.net to smtp.comcast.net > > Se if that has any bearing on the UNIX server which is expecting lowercase. That should not make any difference, since by Internet convention, server names are case-insensitive. It is true that for a Unix server, www.comcast.net/INFO.html can go to a different place than www.comcast.net/info.html.
 Signature Gary VanderMolen
DGuess - 01 Apr 2007 02:32 GMT Well, if I hadn't seen it happen before I wouldn't have believed it myself.
So, you can take for whatever it's worth but I've seen it happen and that was "all" that was changed on the computer in Nashville that was using Comcast cable.
>> change the SMTP.comcast.net to smtp.comcast.net >> [quoted text clipped - 5 lines] > www.comcast.net/INFO.html can go to a different place than > www.comcast.net/info.html. needhelp - 01 Apr 2007 03:22 GMT how can I send email out but my father using the same computer gets this same error message every time?
> > When I go to send an outgoing mail message, it gets to the Outbox and > > Windows [quoted text clipped - 19 lines] > > Why delete all the messages? Doesn't do a thing except lose you mail.. DGuess - 01 Apr 2007 07:49 GMT Double check ALL account settings.
> how can I send email out but my father using the same computer gets this > same [quoted text clipped - 28 lines] >> >> Why delete all the messages? Doesn't do a thing except lose you mail.. Sairung - 31 Mar 2007 23:50 GMT You are not the only one with this dilemma. I got a new laptop with Vista home premium on it and have the same result as you . I have not found any solutuion yet except to rely on my yahoo and aim mailboxes for e-mail. If anyone knows the solution to this situation. please inform me at Sairung99@yahoo.com. Thank you.
> When I go to send an outgoing mail message, it gets to the Outbox and Windows > Mail blows up there. I get the following error message: "Your server has [quoted text clipped - 8 lines] > and delete items boxes. The problem still persists. Is this a bug? If so, > when will it be fixed? twizzlerlady - 01 Apr 2007 01:06 GMT I am having the same issues, no revolve yet.
> You are not the only one with this dilemma. I got a new laptop with Vista > home premium on it and have the same result as you . I have not found any [quoted text clipped - 14 lines] > > and delete items boxes. The problem still persists. Is this a bug? If so, > > when will it be fixed? Frank Saunders, MS-MVP OE/WM - 01 Apr 2007 03:54 GMT > You are not the only one with this dilemma. I got a new laptop with Vista > home premium on it and have the same result as you . I have not found any [quoted text clipped - 21 lines] >> so, >> when will it be fixed? And, pray tell, you have EXACTLY the same message?
 Signature Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
Gary VanderMolen - 01 Apr 2007 01:44 GMT According to your ISP: http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686 the outgoing mail server should be on port 587, not on port 25 as you have it.
Gary VanderMolen
> When I go to send an outgoing mail message, it gets to the Outbox and Windows > Mail blows up there. I get the following error message: "Your server has [quoted text clipped - 8 lines] > and delete items boxes. The problem still persists. Is this a bug? If so, > when will it be fixed? twizzlerlady - 01 Apr 2007 02:02 GMT I changed this and got another error message
> According to your ISP: > http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686 [quoted text clipped - 15 lines] > > and delete items boxes. The problem still persists. Is this a bug? If so, > > when will it be fixed? Gary VanderMolen - 01 Apr 2007 03:00 GMT Was the new error message different? Please post it here verbatim.
Gary VanderMolen
>I changed this and got another error message > [quoted text clipped - 17 lines] >> > and delete items boxes. The problem still persists. Is this a bug? If so, >> > when will it be fixed? 190574 - 16 Feb 2008 00:51 GMT Account: 'mail.fraservalleyptr.com', Server: 'mail.fraservalleyptr.com', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
The above is what i get and then i get prompted telling me that my username and password are not correct when they are. they are the same settings as in my pc. it makes no sence
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robertmiles@bellsouthNOSPAM.net - 16 Feb 2008 02:22 GMT > Account: 'mail.fraservalleyptr.com', Server: 'mail.fraservalleyptr.com', > Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, [quoted text clipped - 3 lines] > username and password are not correct when they are. they are the same > settings as in my pc. it makes no sence Have you tried entering your username with no CAPITAL LETTERS? Have you tried with it both followed and not followed by the part of your email address starting with @? Are you sure you use CAPITAL and lowercase letters in the right places in your password? Some, but not all, email servers are set to be picky about such things.
Also, if you have set Windows Mail to remember your password and only see this problem when it's using its remembered password you may be running into a quirk in what it does when you click Apply after applying the remember password checkmark. It forgets the password if you do this. If you think this is the case, click on Tools, then Accounts, then your email account, then Properties, then Servers. If there is no check mark in the box before Remember password, click on this box. Don't click on Apply, as you normally would after a change. Click at the end of the password, then backspace over it, then enter the password again, with any approvals needed. Don't click on Apply. Click on OK, then Close.
Also, you might check on your settings for the outgoing mail server since port 110 is seldom used for an outgoing email server. It is often used for the incoming email server, though.
Check with the company running that server for the correct settings. They don't seem to have put them on their web site, if I was looking at the right web site.
190574 - 16 Feb 2008 03:10 GMT Well, it was my fault.. I where it says email username, i wasn't putting the proper information. stupid me. sorry guy
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Jamize24 - 23 May 2008 03:43 GMT I have a problem i cant send my emails... I have cox my outgoing is smtp.west.cox.net can you please help me Thanks Jared Mize
 Signature Jamize24
http://forums.techarena.in
Gary VanderMolen - 23 May 2008 08:09 GMT Please be more descriptive than "can't send". Is there an error message when you try? If so, copy it, then paste the complete error message into a reply here.
Are you sending from home when this problem happens?
 Signature Gary VanderMolen, MS-MVP
> I have a problem i cant send my emails... I have cox my outgoing is > smtp.west.cox.net can you please help me > Thanks > Jared Mize robertmiles@bellsouthNOSPAM.net - 23 May 2008 08:11 GMT > I have a problem i cant send my emails... I have cox my outgoing is > smtp.west.cox.net can you please help me > Thanks > Jared Mize Does this help?
<http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=c2f1899f-492e- 4718-8b8a-e6a391730f90>
Click on the Outbox, and if you find any messages there, move them to the Drafts folder or delete them. If any refuse to do either, download and install this fix, with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in other folders. If you don't know whether you have a 32-bit version of Vista or a 64-bit version, try the hotfix for the 32-bit version first. Certain common antivirus programs, such as most of those from Norton or McAfee, tend to cause stuck messages and other problems in Windows Mail, although seldom immediately, so if you have such a program, remember where to find the hotfix, and hope it will install again if you need it again. The Vista SP1 update contains this hotfix and more, but takes longer to install. A recent version of the Trend antivirus program also causes assorted problems in Windows Mail.
If this doesn't fix your problem, send yourself a short message, and if you get any error messages, right click on them and copy the entire error messages to your next message.
190574 - 23 May 2008 16:45 GMT this is what i use and it works.. mail.servername.com mail.servername.com
but, i did notice that after you set it you, you still need to go back into the properties and edit the email address because it doesn't put the @servername.com protocol. You must add it. You dont need smtp. Check that out, if it works great ir not, let me know... Do a follow up with it.
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DGuess - 01 Apr 2007 02:35 GMT http://online.comcast.net/faqs/faq-detail.asp?intFaqID=47 Don't see it tell it on this site.
> According to your ISP: > http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686 [quoted text clipped - 14 lines] >> delete items boxes. The problem still persists. Is this a bug? If so, >> when will it be fixed? Gary VanderMolen - 01 Apr 2007 03:05 GMT There's an obvious conflict between those two Comcast help pages. Not having Comcast myself, I have no way to test which one is correct. I suggest Comcast users try both sets of settings, and report back as to which one works.
Gary VanderMolen
> http://online.comcast.net/faqs/faq-detail.asp?intFaqID=47 > Don't see it tell it on this site. [quoted text clipped - 17 lines] >>> delete items boxes. The problem still persists. Is this a bug? If so, >>> when will it be fixed? DGuess - 01 Apr 2007 07:48 GMT And that is no suprise to Comcast users. :-)
> There's an obvious conflict between those two Comcast help pages. > Not having Comcast myself, I have no way to test which one is correct. [quoted text clipped - 24 lines] >>>> delete items boxes. The problem still persists. Is this a bug? If >>>> so, when will it be fixed? Frank Saunders, MS-MVP OE/WM - 01 Apr 2007 03:53 GMT > When I go to send an outgoing mail message, it gets to the Outbox and > Windows [quoted text clipped - 13 lines] > so, > when will it be fixed? Change the SMTP port to 587 on the Advanced tab and check the box in the Outgoing section on the Servers tab "My server requires authentication".
 Signature Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
mally422 - 01 Apr 2007 15:50 GMT I too have been having the same error. All my info is filled out correctly in the servers and ports. On comcast help, firewall settings were mentioned, so I adjusted them but still have no luck sending emails.
Steve Cochran - 01 Apr 2007 18:37 GMT Try this:
1. Go to the Vista start menu and type cmd 2. The search results will display a program titled cmd 3. Right-click on the link and select "Run as administrator" 4. type "netsh interface tcp set global autotuning=disabled" without the quotatioin marks 5. Test your POP account and see if you can now download your mail. 6. If nothing changes, reenable the autotuning feature by typing "netsh interface tcp set global autotuning=normal"
steve
>I too have been having the same error. All my info is filled out correctly >in > the servers and ports. On comcast help, firewall settings were mentioned, > so > I adjusted them but still have no luck sending emails. mally422 - 01 Apr 2007 19:26 GMT Didn't work, thanks anyway Steve.
> Try this: > [quoted text clipped - 14 lines] > > so > > I adjusted them but still have no luck sending emails. Frank Saunders, MS-MVP OE/WM - 02 Apr 2007 03:28 GMT >I too have been having the same error. All my info is filled out correctly >in > the servers and ports. On comcast help, firewall settings were mentioned, > so > I adjusted them but still have no luck sending emails. What error message do you get?
 Signature Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
mally422 - 02 Apr 2007 08:30 GMT Frank the error message I get is: The connection to the server has failed.Server: 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
> >I too have been having the same error. All my info is filled out correctly > >in [quoted text clipped - 3 lines] > > What error message do you get? Steve Cochran - 02 Apr 2007 12:06 GMT Do you have antivirus software disabled? See www.oehelp.com/OETips.aspx#3
steve
> Frank the error message I get is: > The connection to the server has failed.Server: 'smtp.comcast.net', [quoted text clipped - 10 lines] >> >> What error message do you get? mally422 - 04 Apr 2007 14:08 GMT I got rid of Mcafee but still nothing. I only have defender, could a problem lie in there as well? Thanks. Whenever I send it justs says connecting but after 5 minutes I get the error message.
> Do you have antivirus software disabled? See www.oehelp.com/OETips.aspx#3 > [quoted text clipped - 14 lines] > >> > >> What error message do you get? Steve Cochran - 05 Apr 2007 12:39 GMT Try removing your Mail account, closing and reopening WinMail, and then adding it back again.
steve
>I got rid of Mcafee but still nothing. I only have defender, could a >problem [quoted text clipped - 20 lines] >> >> >> >> What error message do you get? Frank Saunders, MS-MVP OE/WM - 02 Apr 2007 12:54 GMT > Frank the error message I get is: > The connection to the server has failed.Server: 'smtp.comcast.net', > Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error > Number: 0x800CCC0E On the Servers tab check the box on the bottom for outgoing server: "My server requires authentication". Looks like you didn't do that.
 Signature Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
mally422 - 04 Apr 2007 14:10 GMT I've tried different settings including what you mentioned, but no results.
> > Frank the error message I get is: > > The connection to the server has failed.Server: 'smtp.comcast.net', [quoted text clipped - 4 lines] > "My server requires authentication". > Looks like you didn't do that. Robert Bennett - 11 Apr 2007 05:25 GMT I just had the same problem - exactly the same. Here's how I solved it. My PC came with Norton Protection Center installed and this is the culprit. Change the settings on outgoing email scanning. I turned off "scan outgoing mesages for suspected worms" and the problem was solved.
I hope this helps.
 Signature Robert Bennett
http://forums.techarena.in
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