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Windows Forum / Windows Vista / Mail / May 2008"An Unknown Error Has Occurred"
A message showed up in my Inbox today that can't be deleted. WM says "An Unknown Error Has Occurred" when I try to delete it. I've run WMUtil and done a database repair and compact. Doesn't help. Any ideas? >A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? Mark it as read & ignore it, is your best/easiest option at this stage.  SignatureRegards Steve. MS-MVP. OE. [DTS] UK So this is a known issue, Microsoft has no solution? > >A message showed up in my Inbox today that can't be deleted. WM says "An > > Unknown Error Has Occurred" when I try to delete it. [quoted text clipped - 4 lines] > > Mark it as read & ignore it, is your best/easiest option at this stage. > So this is a known issue, Microsoft has no solution? You guessed it in one John, sad to say. See this ad-hoc link for the extent of the problem: http://groups.google.com/groups?as_q=stuck+message+unknown+error&num=10&scoring= r&hl=en&as_epq=&as_oq=&as_eq=&as_ugroup=&as_usubject=&as_uauthors=&lr=&as_drrb=q &as_qdr=&as_mind=1&as_minm=1&as_miny=1981&as_maxd=13&as_maxm=5&as_maxy=2007&safe =off I'm glad its nothing major. steve >> So this is a known issue, Microsoft has no solution? > [quoted text clipped - 3 lines] > > http://groups.google.com/groups?as_q=stuck+message+unknown+error&num=10&scoring= r&hl=en&as_epq=&as_oq=&as_eq=&as_ugroup=&as_usubject=&as_uauthors=&lr=&as_drrb=q &as_qdr=&as_mind=1&as_minm=1&as_miny=1981&as_maxd=13&as_maxm=5&as_maxy=2007&safe =off Microsoft has abandoned all development and bug fixing for Windows Mail, since they will be releasing a replacement program, Windows Live Mail, later this month. Gary VanderMolen > So this is a known issue, Microsoft has no solution? > [quoted text clipped - 6 lines] >> >> Mark it as read & ignore it, is your best/easiest option at this stage. That seems weird, since Windows Mail is built into Vista and Vista is only 6 months old... > Microsoft has abandoned all development and bug fixing for Windows Mail, > since they will be releasing a replacement program, Windows Live Mail, [quoted text clipped - 12 lines] > >> > >> Mark it as read & ignore it, is your best/easiest option at this stage. > That seems weird, since Windows Mail is built into Vista and Vista is only > 6 > months old... Vista, as it is now known, has been in development for years. Seems weird to me also, but that's what they announced on May 6. Windows Mail was introduced rather late in the Vista beta program, so I think it was meant as a stop-gap filler only. Gary VanderMolen > That seems weird, since Windows Mail is built into Vista and Vista is only 6 > months old... [quoted text clipped - 15 lines] >> >> >> >> Mark it as read & ignore it, is your best/easiest option at this stage. > Microsoft has abandoned all development and bug fixing for Windows Mail, > since they will be releasing a replacement program, Windows Live Mail, > later this month. This is pure conjecture on your part Gary? Whilst what you say appears to be fact at the moment. I am thinking that once WLM, (Only available via D/L), is finalised, then 'resources' and attention to the many problems that exist within WM in Vista, will start to be addressed? Wishful thinking maybe, but this mail program can be made to work, given time. Remember that the new mail client, WLM is a cross-platform application, and it reintroduces Hotmail access to millions of users, I think the latter is the priority as far as M$ is concerned? (pure conjecture). No graphical ad's included they say, but their are other kinds of ad's that bring in revenue :-) SignatureRegards Steve. MS-MVP. OE. [DTS] UK. http://www.getsafeonline.org/ Windows Live Mail is likely to be in beta status for many months. By the time it is finished, the remaining Windows Mail users (if any) will be thoroughly demoralized... Once WLM is done, will Microsoft redirect those resources into fixing up Windows Mail? Who knows, but I wouldn't hold my breath. If WLM is successful, its superior feature set (Hotmail access, etc.) will draw users away from Windows Mail, to the point where Microsoft would be foolish to continue supporting two similar free mail clients. Gary VanderMolen >> Microsoft has abandoned all development and bug fixing for Windows Mail, >> since they will be releasing a replacement program, Windows Live Mail, [quoted text clipped - 11 lines] > I think the latter is the priority as far as M$ is concerned? (pure conjecture). No graphical ad's included they say, but their > are other kinds of ad's that bring in revenue :-) > Windows Live Mail is likely to be in beta status for many months. > By the time it is finished, the remaining Windows Mail users (if any) > will be thoroughly demoralized... I'll be the exception to prove that rule. They never supported OE, so its no big deal for them, as they will just continue in that vein for WM, as they have so well shown so far. steve > Windows Live Mail is likely to be in beta status for many months. > By the time it is finished, the remaining Windows Mail users (if any) [quoted text clipped - 26 lines] >> graphical ad's included they say, but their are other kinds of ad's that >> bring in revenue :-) So, does this mean that we will be able to fix the messages that are STUCK in our inboxes and in our deleted boxes, by simply installing patches for this program, or will we have to install a new program and uninstall this one? I can't even get my "Contacts" to work properly when needed. This is so frustrating!! > Microsoft has abandoned all development and bug fixing for Windows Mail, > since they will be releasing a replacement program, Windows Live Mail, [quoted text clipped - 12 lines] > >> > >> Mark it as read & ignore it, is your best/easiest option at this stage. As I understand it, no patches or fixes will be released. You would need to install the new program (Windows Live Mail). But wait for the experts to check it out first. You cannot uninstall Windows Mail because it is an integral part of Vista. Gary VanderMolen > So, does this mean that we will be able to fix the messages that are STUCK in > our inboxes and in our deleted boxes, by simply installing patches for this [quoted text clipped - 6 lines] >> since they will be releasing a replacement program, Windows Live Mail, >> later this month. I don't know what your source of information is, but that is not the case. I would suggest we wait until MS says a bit more about the situation before making blanket statements, as you have been doing, that have little basis in fact. steve > Microsoft has abandoned all development and bug fixing for Windows Mail, > since they will be releasing a replacement program, Windows Live Mail, [quoted text clipped - 13 lines] >>> >>> Mark it as read & ignore it, is your best/easiest option at this stage. I have had the same problem, with my outbox. Here is how I solved it, twice now. The techincian at DELL walked me through it. Go to "my computer". Then to "users", then to "local". Click on "win mail" and delete this. This deletes all messages in win mail. They can be saved first, by saving the whole "win mail" to a folder, before deleting. After deleting, the mail server will have to be re-set up. But is does fix the propblem. And not too difficult. Hope this helps. > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? Sorry, I see I was a bit bumbling in my suggestions. The sequence is: my computer, c drive, users, users name, app data, local, microsoft. This leads to the windows mail file. > I have had the same problem, with my outbox. Here is how I solved it, twice > now. The techincian at DELL walked me through it. Go to "my computer". [quoted text clipped - 10 lines] > > > > Any ideas? I left out one important step. After going to my computer, app data, local, then click in microsoft. This then will get to the place where windows mail can be deleted. > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? I'm lost. I follow through my computer, c drive, users, user name, but then nothing. I can't find app data, local microsoft, etc. If I do this, will the windows mail program still be there? I just have to re-set it up like I originally did, correct? Signature~me > I left out one important step. After going to my computer, app data, local, > then click in microsoft. This then will get to the place where windows mail [quoted text clipped - 6 lines] > > > > Any ideas? I dont know if it will still be there cause I called DELL and they never offered me this idea the just shoved me off on MS who shoved me back off on DELL. But to find the app data file you will have to go to folder options and turn on the show hidden folders option under the advanced tab. > I'm lost. I follow through my computer, c drive, users, user name, but then > nothing. I can't find app data, local microsoft, etc. [quoted text clipped - 11 lines] > > > > > > Any ideas? Frankly, unless you are familiar with manipulating files using Windows Explorer, I would recommend 'benign neglect' for stuck messages, except for those stuck in the Outbox. Microsoft will release an improved email program, Windows Live Mail, later this month. If you still want to proceed with that method you quoted, you will need to make hidden files and folders visible. You can do so under Folder Options. However, there is a less complicated way to achieve the same thing, which doesn't require knowing about hidden folders. The Mike Burgess way: Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore When completed, you should only see 2 instances of that file Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail. Hope this helps. Gary VanderMolen > I'm lost. I follow through my computer, c drive, users, user name, but then > nothing. I can't find app data, local microsoft, etc. [quoted text clipped - 11 lines] >> > >> > Any ideas? Gary, Have you downloaded this new Windows Live Mail you keep bringing up. Cause I just did and it sucks!!!!!!!!!!! Anyone else want to play go to http://get.live.com/betas/maildesktop_betas Good luck I could not get it to import any of my contacts or my private folders where I mail saved. > Frankly, unless you are familiar with manipulating files using > Windows Explorer, I would recommend 'benign neglect' for stuck [quoted text clipped - 36 lines] > >> > > >> > Any ideas? Well I had this trouble too and tried a few days, then I remembered in the junk mail options, it's set to high. I clicked it to Low, then deleted them each .them tried the delete all and now it works, if yoy don't know what i mean then ask ok > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? Have you tired clicking on TOOLS on your windows mail and clicking on junk-mail options, then see if you can click on the LOW: see if that can help > Well I had this trouble too and tried a few days, then I remembered in the > junk mail options, it's set to high. I clicked it to Low, then deleted them [quoted text clipped - 7 lines] > > > > Any ideas? > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? Where can the answer be found? I want to remove the unknown error? You can try 'blowing away' the message database, but there is a chance of losing saved messages. If If you first want to make a backup of your mail, save a copy of the following directory to someplace like Documents: C:\Users\<username>\AppData\Local\Microsoft\Windows Mail\. Next, using the Mike Burgess method: Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore When completed, you should only see 2 instances of that file Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail. Hope this helps. Gary VanderMolen >> A message showed up in my Inbox today that can't be deleted. WM says "An >> Unknown Error Has Occurred" when I try to delete it. [quoted text clipped - 4 lines] > > Where can the answer be found? I want to remove the unknown error? Hi John, Hi-light message you wish to delete. Go to the Edit menu (top) click on Empty 'Deleted Itrems' Folder. That's it. Have a good one Bill > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? I had this problem today in the junk email file, but I did manage to kill them off, by doing the following. Going into Tools, Options, Read and turning off all the Reading boxes (Mark as Read, Auto expand, Auto Download, Read in Plain) Then in Advanced Tab, Maintnance, switching ON Empty messages from deleted, Purge deleted messages, purge newsgroups, delete read message bodies, delete news messages, compact database on shutdown, then clicking on the Clean Up now tab and running all the options including Reset. Then came out of Mail, went back into Mail, Junk file and right clicked each message and selected delete individually and GONE!!! > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? JC, In your solution, when you go to the advance tab and switch on Empty Messages, etc., just what is deleted, and from where? I'm a little gun shy as to selecting an option that says it will delete ALL message headers and bodies. I already tried the "Mike Burgess method" who doesn't mention that YOU"LL LOSE EVERYTHING YOU HAVE!! Fortunately, you can restore from the recycle bin, but I still lost all the message bodies in the Inbox. I DON"T want to take the chance of doing the same thing again. When you do "Cleanup", just what is being deleted? EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com Well I have done this and my good messages were unaffected, but if this worries you try it with out doing that part, I think on reflection that what is causing the issue is the Auto Preview of messages once this is switched off and assuming you have followed the other instructions the messages should be delete on an individual basis as long as you do not have them open or on preview. Give that a try and see if it works. best wishes jcn > JC, In your solution, when you go to the advance tab and switch on Empty Messages, etc., just what is deleted, and from where? I'm a little gun shy as to selecting an option that says it will delete ALL message headers and bodies. I already tried the "Mike Burgess method" who doesn't mention that YOU"LL LOSE EVERYTHING YOU HAVE!! Fortunately, you can restore from the recycle bin, but I still lost all the message bodies in the Inbox. I DON"T want to take the chance of doing the same thing again. When you do "Cleanup", just what is being deleted? > > EggHeadCafe.com - .NET Developer Portal of Choice > http://www.eggheadcafe.com > A message showed up in my Inbox today that can't be deleted. WM says "An > Unknown Error Has Occurred" when I try to delete it. > > I've run WMUtil and done a database repair and compact. Doesn't help. > > Any ideas? >> A message showed up in my Inbox today that can't be deleted. WM says "An >> Unknown Error Has Occurred" when I try to delete it. >> >> I've run WMUtil and done a database repair and compact. Doesn't help. >> >> Any ideas? It is always a good idea to post the error messages in full with all the diagnostic codes. http://dts-l.org/goodpost.htm But... Are you using Norton or McAfee anti virus software? I too am having a problem with this. It seems to be a glitch of some sort in the program itself. I have tried different things just to make me more frustrated then before. Until microsoft can come up with a solution I am just going to ignore it for now. > >> A message showed up in my Inbox today that can't be deleted. WM says "An > >> Unknown Error Has Occurred" when I try to delete it. [quoted text clipped - 11 lines] > > Are you using Norton or McAfee anti virus software? I have found a fix that works for me regarding the "an unknown error has occurred" problem in Windows Mail. Highlight the affected message, then go to Message, Flag Message. Once flagged, go back and delete the message. Signatureeagerbeaver eagerbeaver;710561 Wrote: > I have found a fix that works for me regarding the "an unknown error has > occurred" problem in Windows Mail. > > Highlight the affected message, then go to Message, Flag Message. Once > flagged, go back and delete the message. Hi Eagerbeaver, Welcome to Vista Forums. If you run accross one that your method does not work on, then this will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders. The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem. 'Windows Mail problems' (http://www.vistax64.com/tutorials/62560-windows-mail-problems.html) Shawn SignatureBrink *There are no dumb questions, just the people that do not ask them.* '*VISTA FORUMS*' (http://www.vistax64.com) *Please post feedback to help others.* I originally got rid of this problem by installing the KB941090 update, but it came back. Found a 'fix' though. Right click and choose 'mark as read'. Then just delete! Couldn't believe it was that simple. :-) I originally got rid of this problem by installing the KB941090 update, but it came back. Found a 'fix' though. Right click and choose 'mark as read'. Then just delete! Couldn't believe it was that simple. :-) |
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