 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Windows Forum / Windows Vista / Mail / May 2008Can't send mail - error 0x800CCC7D
I am operating on Windows Vista, and have recently switched over to Windows Mail following expiration of Outlook trial version. I can receive mail, but not send. The error message I am getting is: Subject 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D I am fairly confident that my account settings are correct - when using Outlook, the SMTP server did require SSL, so I would assume the same settings are appropriate for Windows mail? When I uncheck this box, (which i think the error message is suggesting?) I get this error message: The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider. The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78 I have my address entered correctly, and am experiencing the same issue on the other user profile's e-mail on our pc. Any suggestions would be appreciated! > I am operating on Windows Vista, and have recently switched over to Windows > Mail following expiration of Outlook trial version. I can receive mail, but [quoted text clipped - 21 lines] > > Any suggestions would be appreciated! Your settings (port 25 with SSL) appear to be correct for the server smtphm.sympatico.ca. Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen >I am operating on Windows Vista, and have recently switched over to Windows > Mail following expiration of Outlook trial version. I can receive mail, but [quoted text clipped - 21 lines] > > Any suggestions would be appreciated! Thanks for your response - I originally did have a trial version of McAfee that Dell provided, but I was having internet issues that led me to uninstall it. As someone else had suggested, I downloaded the free Avast then. Is it possible that I haven't completely uninstalled McAfee? Where would I look? > Your settings (port 25 with SSL) appear to be correct for the server > smtphm.sympatico.ca. [quoted text clipped - 33 lines] > > > > Any suggestions would be appreciated! Please ingore my last question - after a couple of very frustrating weeks, problem is resolved!!! I had forgotten to re-check the SMTP SSL box after playing around with it, so disabling the e-mail scanning in Avast didn't seem to help. However, that was the problem - thanks so much, you made my day! > Thanks for your response - I originally did have a trial version of McAfee > that Dell provided, but I was having internet issues that led me to uninstall [quoted text clipped - 38 lines] > > > > > > Any suggestions would be appreciated! Glad you got it working properly. Gary VanderMolen > Please ingore my last question - after a couple of very frustrating weeks, > problem is resolved!!! I had forgotten to re-check the SMTP SSL box after [quoted text clipped - 43 lines] >> > > >> > > Any suggestions would be appreciated! i have vista and have the problem of not being able to send emails. (plus lots of lost emails from a period i was out of town.) i have now uninstalled mcafee, and installed avast, and not enabled the email checking feature. the problems remain. I am trying to follow the procedures in the file you highlighted on oehelp.com but i am not seeing how i remove the email account and then reinstall it? > Your settings (port 25 with SSL) appear to be correct for the server > smtphm.sympatico.ca. [quoted text clipped - 33 lines] > > > > Any suggestions would be appreciated! >i have vista and have the problem of not being able to send emails. (plus > lots of lost emails from a period i was out of town.) [quoted text clipped - 4 lines] > how > i remove the email account and then reinstall it? Do you have an undeletable message in the Outbox? If you get any error message give us the exact message. To remove and add back an account go to Tools | Accounts.  SignatureFrank Saunders, MS-MVP OE/WM http://www.fjsmjs.com OK, i removed and added back the account. 1) Before i did that i was not getting an error message - the emails were just remaining in the outbox, after i had hit "send" and 3 out of 4 did not show up in the Sent directory. The 4th shows up in "sent" and cannot be deleted from "outbox", though i cannot see the message ("message could not be displayed") . 2) Now that i have removed and added back the account, i still cannot send messages, and get a message saying, "1 or more messages do not have a valid account specified, would you like to use your default account?" but when i hit yes, it doesn't actually do anything. > >i have vista and have the problem of not being able to send emails. (plus > > lots of lost emails from a period i was out of town.) [quoted text clipped - 9 lines] > > To remove and add back an account go to Tools | Accounts. <repost> Do you have an undeletable message in the Outbox? </repost> Turn off email scanning in your anti-virus and any anti-spam program. If you have Norton or McAfee uninstall them and replace them with Avast. Then get WMUtil from www.oehelp.com SignatureFrank Saunders, MS-MVP OE/WM http://www.fjsmjs.com > OK, i removed and added back the account. > 1) Before i did that i was not getting an error message - the emails were [quoted text clipped - 26 lines] >> >> To remove and add back an account go to Tools | Accounts. Use the Clear Outbox feature of WMUtil: http://www.oehelp.com/WMUtil Gary VanderMolen > OK, i removed and added back the account. > 1) Before i did that i was not getting an error message - the emails were [quoted text clipped - 21 lines] >> >> To remove and add back an account go to Tools | Accounts. I'm having the same problem. I have yahoo - I tried the suggestion Yahoo had of changing port 25 to 587, and it didn't work. SSL is checked for both incoming and outgoing. I can get mail, just not send it. I have no problem getting online. I really hope it's not Norton, because I just bought 360 and paid for a year of it. Here's the error I'm getting: "Subject 'trying to send mail', Account: 'yahoo', Server: 'plus.smtp.mail.yahoo.com', Protocol: SMTP, Server Response: '250 8BITMIME', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D" Laura Signaturelala412 That server doesn't use port 25. Follow the settings given by Yahoo: http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html Make sure Norton is not configured to scan email. SignatureGary VanderMolen, MS-MVP > I'm having the same problem. I have yahoo - I tried the suggestion > Yahoo had of changing port 25 to 587, and it didn't work. SSL is [quoted text clipped - 10 lines] > > Laura > I'm having the same problem. I have yahoo - I tried the suggestion > Yahoo had of changing port 25 to 587, and it didn't work. SSL is [quoted text clipped - 10 lines] > > Laura It looks more like that server objects to you uploading messages with the 8 bit MIME setting. Click on Tools, then Options, then Send, then the HTML Settings under Mail Sending Format, then the triangle, then any of the choices listed except None. If there is a checkmark in the box before Allow 8-bit characters in headers, click on it. Click on OK, then the Plain Text Settings under Mail Sending Format. If there is a dot in the circle before MIME, also make the same changes in the MIME section. Click on OK, then Apply, then OK again. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.