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Windows Forum / Windows Vista / Mail / May 2008I can recieve emails but I can't send them.
I get the following message when I try to send out emails: , Account: 'pophost.123-reg.co.uk', Server: 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19 Is this a problem with my mail server (BTInternet), or a problem with my PC? >I get the following message when I try to send out emails: > [quoted text clipped - 4 lines] > Is this a problem with my mail server (BTInternet), or a problem with my > PC? There was a problem at BT 24 hours ago but it is fixed. Try changing your port to 587. Tools > Accounts > your email > Properties > Advanced > Outgoing Mail SMTP > 587 (instead of 25) Then "Apply." Close and re-open WM. Julian, You are a star. Many thanks Charles > >I get the following message when I try to send out emails: > > [quoted text clipped - 14 lines] > Then "Apply." > Close and re-open WM. BT are still trying to fix the problem which prevents Vista sending emails using the default Port 25. The problem has been there since 23/07/07 - but each night they close the problem saying it is fixed - then open up a new problem the next day. Changing to use Port 587 does work and fixes the problem for us - but I've heard and seen nothing from BT that says this is the 'official' solution. > >I get the following message when I try to send out emails: > > [quoted text clipped - 14 lines] > Then "Apply." > Close and re-open WM. > BT are still trying to fix the problem which prevents Vista sending emails > using the default Port 25. The problem has been there since 23/07/07 - but > each night they close the problem saying it is fixed - then open up a new > problem the next day. > Changing to use Port 587 does work and fixes the problem for us - but I've > heard and seen nothing from BT that says this is the 'official' solution. Not a day goes by without further evidence that most ISPs are useless dimwits. If BT published an official solution it would be tantamount to admitting they screwed up and may have to compensate some critically dependent users. Hi Im using Windows Mail, Vista and BT and am experiencing the same as a lot of others ie can receive but cannot send. I have tried the 587 fix but it doesnt work for me. I have been on the phone to BT for 20 minutes while they accessed my laptop remotely but they cannot fix it. Their explaination is that because my company uses a Chinese provider for our company email mail.amasia-tech.com that this provider should give me a new Outgoing SMTP (ie not 25 or 587). So I asked the Chinese side and they told me that 25 works for everyone else and that is what they have. My email used to work just fine. Im not very technical and now am just confused. Any advice would be appreciated. Thanks. > > BT are still trying to fix the problem which prevents Vista sending emails > > using the default Port 25. The problem has been there since 23/07/07 - but [quoted text clipped - 8 lines] > If BT published an official solution it would be tantamount to admitting > they screwed up and may have to compensate some critically dependent users. > Hi > Im using Windows Mail, Vista and BT and am experiencing the same as a lot [quoted text clipped - 10 lines] > would > be appreciated. Thanks. If you are not using the BT mail server the problem might be a result of using antivirus software that it not compatible with Vista/Windows Mail. Most notorious are Norton and McAfee. If you are another of their victims... Uninstall either product entirely. Delete and recreate your email account within Windows Mail. Download and install a Vista compatible Antivirus product such as AVG or AVAST (both free) excluding or disabling the superfluous email scanning component. AVG http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff Avast http://www.avast.com/eng/avast_4_home.html That should sort out your problem. If not, please post any error messages including all the diagnostic codes. Hi I wasnt using Norton or McAfee or any antivirus. The message I get when trying to send is The connection to the server has failed. Subject 'Re: CPS ', Account: 'mail.amasia-tech.com', Server: 'smtp.amasia-tech.com', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E If I change the port to 25 then the same message. Thanks for your help. > > Hi > > Im using Windows Mail, Vista and BT and am experiencing the same as a lot [quoted text clipped - 29 lines] > > > Hi > I wasnt using Norton or McAfee or any antivirus. The message I get when [quoted text clipped - 6 lines] > > If I change the port to 25 then the same message. Thanks for your help. Can I get you to confirm something... Are you sure "smtp.amasia-tech.com" is correct? I can find no trace of it via Google. What is the name of your ISP? Im sure it is correct but im basing that on the fact that my email used to work okay on those settings up until the beginning of the week. The company name is Shenzhen Global Network Technology www.szglobal.net - is that what you mean? Thanks. > > Hi > > I wasnt using Norton or McAfee or any antivirus. The message I get when [quoted text clipped - 13 lines] > > What is the name of your ISP? > Im sure it is correct but im basing that on the fact that my email used to > work okay on those settings up until the beginning of the week. The > company > name is Shenzhen Global Network Technology www.szglobal.net - is that > what > you mean? Thanks. That is what I was asking but since my Chinese is a bit rusty I can't see much useful info there. The symptons look very much like AV corruption but you've ruled that out. All I can suggest at the moment is to try Windows Live Mail which looks like the future of Vista Email. Download and install this program, it will only take a few minutes. http://get.live.com/betas/maildesktop_betas Installing it will automatically adopt your account settings. You will be able to return to Windows Mail instantly should the need arise. If nothing else it will help to eliminate some potential causes of the error. Sorry I can't be more helpful but the Chinese has made things more difficult than normal. ui >> > Hi >> > I wasnt using Norton or McAfee or any antivirus. The message I get when [quoted text clipped - 13 lines] >> >> What is the name of your ISP? I am having the same problem. I've changed to 587 port but still am not able to send mail. I had a problem a couple of weeks ago, it was the Norton, so I deleted it. Am using AVG and everything was fine until today. Anything else I can try? > > Im sure it is correct but im basing that on the fact that my email used to > > work okay on those settings up until the beginning of the week. The [quoted text clipped - 40 lines] > >> > >> What is the name of your ISP? >I am having the same problem. I've changed to 587 port but still am not >able [quoted text clipped - 3 lines] > else I > can try? Please post the full message and error codes. Hi My email seems to be working okay now - dont know how or why but im keeping my fingers crossed it will stay that way. Thanks for all your advice and help. Hopefully wont be back to you too soon. Thanks. > > Hi > > I wasnt using Norton or McAfee or any antivirus. The message I get when [quoted text clipped - 13 lines] > > What is the name of your ISP? > Hi > My email seems to be working okay now - dont know how or why but im > keeping > my fingers crossed it will stay that way. Thanks for all your advice and > help. Hopefully wont be back to you too soon. Thanks. Great news. Have you no idea at all why? No changes? >> > Hi >> > I wasnt using Norton or McAfee or any antivirus. The message I get when [quoted text clipped - 13 lines] >> >> What is the name of your ISP? Hi Well I just kept changing the Outgoing SMTP number throughout the day and then later on when i changed back to 25 it just started working. i didnt change any other settings... > > Hi > > My email seems to be working okay now - dont know how or why but im [quoted text clipped - 21 lines] > >> > >> What is the name of your ISP? I have gone thru all of your queries and suggestions and I did follow them, but no luck :-(. Issue: can receive but unable to send mails. Details: - am on Vista - Using Windows mail and Windows Live Mail - Tried with port 25 and 587 - I have PC-Cillin anti-virus only(checked by turning it off) Results: when I had port 25 and 587 using Windows Live Mail: The connection to the server has failed. Subject '' Server: 'mail.msheri.com' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 (587 when used 587) Secure(SSL): No Socket Error: 10060 when I used Windows Mail with port 25, I saw 0x800CCC19(time out error) I am not sure what BT that you people have been talking about. Please suggest. > > Hi > > My email seems to be working okay now - dont know how or why but im [quoted text clipped - 21 lines] > >> > >> What is the name of your ISP? Msheri.com is a hosted domain, not an ISP. As such, your real ISP will block any attempt to use a port 25 SMTP server other than its own. The reason for that policy is explained here: http://www.postcastserver.com/help/Port_25_Blocking.aspx It is not likely that mail.msheri.com supports port 587. Did the admin for that server tell you that it does? Let us know who your ISP is, and we can give you a workaround. I snipped the posts you quoted because they have no bearing on your issue. Please note that Windows Live Mail has its own newsgroup, so in the future you should post there: microsoft.public.windows.live.mail.desktop  SignatureGary VanderMolen, MS-MVP >I have gone thru all of your queries and suggestions and I did follow them, > but no luck :-(. [quoted text clipped - 24 lines] > > Please suggest. It works now with port 587? I thought your Chinese mail provider told you they only support port 25. Gary VanderMolen > Hi > My email seems to be working okay now - dont know how or why but im keeping [quoted text clipped - 18 lines] >> >> What is the name of your ISP? I am surprised that port 25 ever worked for you under those circumstances. As I understand it, BT is your ISP, but you are using some other provider's SMTP server. That is a no-no in the modern world. Have your Chinese provider read: http://www.commercestreet.com/Blocking_Port_25.htm http://forums.fedoraforum.org/archive/index.php/t-19306.html http://blog.dreamhosters.com/kbase/index.cgi?area=1623 http://en.wikipedia.org/wiki/Anti-spam_techniques_(e-mail)#Port_25_blocking Gary VanderMolen > Hi > Im using Windows Mail, Vista and BT and am experiencing the same as a lot of [quoted text clipped - 20 lines] >> If BT published an official solution it would be tantamount to admitting >> they screwed up and may have to compensate some critically dependent users. okay, thank you I will do so. > I am surprised that port 25 ever worked for you under those > circumstances. As I understand it, BT is your ISP, but you are [quoted text clipped - 32 lines] > >> If BT published an official solution it would be tantamount to admitting > >> they screwed up and may have to compensate some critically dependent users. Port 587 works for me. Thanks to the heroes who have been giving advice...and a big boo to BT, cos it seems that there official fix for Port 25 is not available. I have wasted 3 days of my life fighting with this. > >I get the following message when I try to send out emails: > > [quoted text clipped - 14 lines] > Then "Apply." > Close and re-open WM. > Port 587 works for me. Thanks to the heroes who have been giving > advice...and > a big boo to BT, cos it seems that there official fix for Port 25 is not > available. BT are pathetic but even so they are relatively honest brain surgeons and rocket scientists compared to many ISPs. Anyway... at least you are up and running. Cheers. I've had the same problem - no e-mail out on Vista-BT. But here's a twist. From my Vista laptop I can't send if connected by cable to my router, but it sends OK if my link is via wireless to the same router. My desktop is OK with XP but not with Vista. No doubt some bright spark can explain this but it beats the hell out of me! Alan Johnson >I get the following message when I try to send out emails: > [quoted text clipped - 4 lines] > Is this a problem with my mail server (BTInternet), or a problem with my > PC? > I've had the same problem - no e-mail out on Vista-BT. But here's a > twist. From my Vista laptop I can't send if connected by cable to my [quoted text clipped - 3 lines] > No doubt some bright spark can explain this but it beats the hell out > of me! I can't explain it but can suggest a fix if that would be of any use? Try changing your port to 587. Tools > Accounts > your email > Properties > Advanced > Outgoing Mail SMTP > 587 (instead of 25) Then "Apply." Close and re-open WM. If that doesn't work, please post the full error messages with all the diagnostic codes etc. It would also be worth your while to preemptively replace either McAfee or Norton antivirus software with Windows Mail compatible products such as Avast or AVG, both of which are free. Julian, Thanks, I've already done that and have e-mail back again. Just puzzled that port 25 won't work on LAN but will on WLAN. Thought this might help a brighter spark than me work out what the underlying problem is Alan >> I've had the same problem - no e-mail out on Vista-BT. But here's a >> twist. From my Vista laptop I can't send if connected by cable to my [quoted text clipped - 21 lines] > with Windows Mail compatible products such as > Avast or AVG, both of which are free. > Julian, > Thanks, I've already done that and have e-mail back again. > Just puzzled that port 25 won't work on LAN but will on WLAN. Thought > this might help a brighter spark than me work out what the underlying > problem is Gary maybe able to answer that. He should be on duty soon. The only explanation I can think of is that the wireless portion of the router is changing some parameter in the TCP/IP packets (MTU?), which makes it more acceptable to BT's mail server. Gary VanderMolen > I've had the same problem - no e-mail out on Vista-BT. But here's a twist. From my Vista laptop I can't send if connected > by cable to my router, but it sends OK if my link is via wireless to the same router. My desktop is OK with XP but not with [quoted text clipped - 10 lines] >> >> Is this a problem with my mail server (BTInternet), or a problem with my PC? |
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