Windows Forum / Windows Vista / Music, Photo, Video / May 2008
AVI Files Crash Vista Home Premium to Blue Screen
|
|
Thread rating:  |
THom - 29 Mar 2007 19:18 GMT I have a brand new Dell XPS 410, 4GB Ram, 2.8mHz Dual Processor, 1.5TB Raid 0 running MS VISTA Home Premium which I purchased specifically for Digital Video and Photo Editing as a Graphic Workstation (have identical machine four years old under WIN XP SP2).
Whenever I attempt to import an AVI digital movie file via FireWire from my Sony camrecorder to MS Movie Maker 6 or Adobe Premiere 3.0.2, it immediately crashes to the Blue Screen.
In addition, if I import an AVI file into the machine from my other XP machine via USB Flash Stick and try to playback the AVI file in either MS Movie Maker 6 or Adobe Premiere 3.0.2, oe MS Media Player 11, or Apple QuickTime 7.15 Pro, or Roxio Creator 9, the VISTA OS immediately crashes into the Blue Screen.
I have clean re-installed VISTA Home Premium four times on this machine since I got it four weeks ago and I have not yet been able to operate it as a Digital Graphics Workstation for one minute, all of last month has been wasted attempting to download, open, or view my first AVI file?
Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files?
xSaLee - 05 Apr 2007 05:08 GMT I just got the xps 410 as well and i can't play avi files either! i get the same exact blue screen error message. i just got off the phone with a dell tech. after trying for over a good hour to fix this... does anyone out there have any ideas on how to fix this?
> I have a brand new Dell XPS 410, 4GB Ram, 2.8mHz Dual Processor, 1.5TB Raid 0 > running MS VISTA Home Premium which I purchased specifically for Digital [quoted text clipped - 18 lines] > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? THom - 05 Apr 2007 12:36 GMT I have been working on this for six weeks now with zero success...
Unable to use any of my digital camrecorders via the FireWire Port - immediately crashes.....
Unable to view an AVI file in any software program supplied OEM by Microsoft without the BSOD....
Unable to view a DVD in the OEM DVD player software without crashing to the Blue Screen.
I have talked to Dell Hardware Techs and downloaded every CODEC know to man to no avail.
I purchase this computer as a Digital Video-Photography Graphics Workstation as I have an identical setup running XP SP2 Media Edition 2005 that has worked perfectly for years.
NONE of my software or tens of thousands of dollars of video hardware works under VISTA HOME PREMIUM.
VISTA has crashed to the Blue Screen over 250 times in one month, every error send to Microsoft Error Reporting has no answer, unreplies.
Computer is virtually worthless running Vista.
> I just got the xps 410 as well and i can't play avi files either! i get the > same exact blue screen error message. i just got off the phone with a dell [quoted text clipped - 23 lines] > > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? . - 05 Apr 2007 20:28 GMT That could be your problem, installing every codec known to man. If you like watching Video you have to not install codecs. You most likely have many codecs that do the same thing.
My rule of thumb is don't install later versions of Nero. Sending your error reports votes on what to fix next. You have voted 250 times for someone at MS to look at this. One time you may get a message back telling you it is now fixed and to get a patch. Can't rule out Video or Audio drivers either.
I don't see any error message in this thread. There are some things one can do but where is the exact error message.
You can try talking to oca.microsoft.com. I presume they do Vista as well as 2000 and XP (last I visited the site hadn't been updated for Vista's release.
You can try running the dump file through a debugger.
You can try looking up the error message.
You can try Driver Verifier.
>I have been working on this for six weeks now with zero success... > [quoted text clipped - 66 lines] >> > Apple >> > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? THom - 05 Apr 2007 12:52 GMT Here are my latest results on the inability of VISTA to handle AVI files:
Successfully re-installed VISTA again for the third time.
After the install I hooked up my Sony Handycam HC42 miniDV camcorder to the FireWire port to import raw AVI video from the camera into Windows Movie Maker 6. The computer crashed into the blue screen after about 5 seconds of downloading the video.....
Next, I imported an AVI file from my Win XP machine on my Flash Memory Stick into Windows Movie Maker 6.0 and tried to play the video and it crashed into the blue screen after about 10 seconds.....
Next, I tried to play the AVI movie file in Windows Media Player 11 and it crashed into the blue screen in about 10 seconds.....
Next, I imported the AVI movie file into Windows DVD maker and tried to preview the movie and it crashed into the blue screen in about 10 seconds.....
Next I reloaded the AVI file into Windows DVD maker and tried to make a DVD without previewing the movie and it crashed into the blue screen in 10 seconds.
Next, I tried to play a commercial DVD movie and it crashed into the blue screen....
Next I loaded the Vista compatible Adobe Premiere 3.0.2 Video Editor software into the Dell XPS and tried to import an AVI file and play it and it crashed in about 10 seconds.
Next I loaded the Vista compatible Roxio Media Creator 9.0 into the Dell XPS and tried to import an AVI movie file and play it and it crashed immediately.
Next I loaded a commerial DVD film from NetFlix into Windows Media Player running under Intel Viiv to view the movie and crashed to the Blue Screen of Death in 5 seeconds....
Good luck try to do any Digital Video work using MS VISTA.
> I just got the xps 410 as well and i can't play avi files either! i get the > same exact blue screen error message. i just got off the phone with a dell [quoted text clipped - 23 lines] > > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? THom - 05 Apr 2007 14:28 GMT Trying to get this to work after the fourth fresh clean install of VISTA Home Premium OS...
I downloaded the codec 6.5.1 and installed just the Divx Codec and it still crashes whenever I attempt to import or play any AVI file, including when I tried it from the Windows Media Center Intel Viiv too.
Here is the error that I have gotten over 250 times on this Dell 410 under Vista when I try to view, edit, or play back an AVI file or attempt to play or create a DVD:
Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033
Files that help describe the problem Mini040307-02.dmp sysdata.xml Version.txt
Extra information about the problem BCCode: 124 BCP1: 00000000 BCP2: 86957D18 BCP3: B2000000 BCP4: 00000175 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1
Here is another one:
Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033
Files that help describe the problem (some files may no longer be available) Mini040307-01.dmp sysdata.xml Version.txt
Extra information about the problem BCCode: 124 BCP1: 00000000 BCP2: 86EC9D18 BCP3: B2000018 BCP4: 02000E0F OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Server information: 50322c80-1b2b-45d3-8b3f-453745041e0b
This is the same Blue Screen of Death code I get using Vista when I attempt any digital video using Microsoft Vista Movie Maker 6.0, Microsoft Vista Windows Media Player 11, Microsoft Vista DVD Maker, Adobe Vista Premier 3.0.2, Roxio Media Creator 9.0, etc.
This is the code I get when I attempt to play back a AVI file or a DVD using the Intel Viiv Media Center:
Description A problem caused this program to stop interacting with Windows.
Problem signature Problem Event Name: AppHangXProcB1 Application Name: ehshell.exe Application Version: 6.0.6000.16386 Application Timestamp: 4549b55e Hang Signature: 7669 Hang Type: 2080 Waiting on Application Name: ehexthost.exe Waiting on Application Version: 6.0.6000.16386 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional Hang Signature 1: c797c5f107e63273ac645c90ff6f4e01 Additional Hang Signature 2: b146 Additional Hang Signature 3: 65a14b1b0e4450c93b92ee980dee1995 Additional Hang Signature 4: 7669 Additional Hang Signature 5: c797c5f107e63273ac645c90ff6f4e01 Additional Hang Signature 6: b146 Additional Hang Signature 7: 65a14b1b0e4450c93b92ee980dee1995
Extra information about the problem Bucket ID: 12961471
> Here are my latest results on the inability of VISTA to handle AVI files: > [quoted text clipped - 62 lines] > > > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > > > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? . - 05 Apr 2007 20:35 GMT MS has hidden their bug check codes again. I can't use poorly designed and delibrately faulty sites.
It was at http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddto ols/BCIntro_ea8b9fd0-2d81-4a04-a7ed-c1c6a80bd501.xml.asp
> Trying to get this to work after the fourth fresh clean install of VISTA > Home [quoted text clipped - 183 lines] >> > > Apple >> > > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? Graham Hughes - 06 Apr 2007 09:37 GMT Have you thought it could be faulty hardware, ram for instance? Why not send it back to Dell as faulty. You bought it as a video editing station if it doesn't work straight out of the box, without you adding any third party apps, then I would really think something is wrong.
 Signature Graham Hughes MVP Digital Media www.myvideoproblems.com
>I have a brand new Dell XPS 410, 4GB Ram, 2.8mHz Dual Processor, 1.5TB Raid >0 [quoted text clipped - 23 lines] > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? Graham Hughes - 06 Apr 2007 09:38 GMT PS raw video files are very large, try capturing as dv-avi which is what a standard digital camcorder records to it's tape.
 Signature Graham Hughes MVP Digital Media www.myvideoproblems.com
>I have a brand new Dell XPS 410, 4GB Ram, 2.8mHz Dual Processor, 1.5TB Raid >0 [quoted text clipped - 23 lines] > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? THom - 06 Apr 2007 17:48 GMT I've done all the hardware checks for hard disk error, memory error, etc. and there is no problems with any of the OEM hardware.
Also, I am using Sony Handycams HCR-42 and HCR-96 mini DV camrecorders which both output DV-AVI files. This has worked perfectly for years in MS WIN XP SP2 Media Editon without any problems whatsoever, but now under VISTA suddenly none of my hardware or software is able to function at all???
This is too much, tens of thousands of dollars in time, equipment, hardware, software, etc. invested in Digital Desktop Video Graphics Workstation and now AVI is not supported in VISTA?????
> PS raw video files are very large, try capturing as dv-avi which is what a > standard digital camcorder records to it's tape. [quoted text clipped - 26 lines] > > Anyone else have problems with MS Movie Maker 6, MS Media Player 11, Apple > > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? . - 06 Apr 2007 19:43 GMT Did you upload at OCA, Did you send a problem report to MS, Have you thought what codecs you have installed as other products. Did you look Help - About - Technical Infomation in Media Player.
Did you look up the error message in the DDK (Device Driver Kit - I gave you a nearby link). I don't have DDK installed else I'd look it up.
Did you try Verifier (type it in Start Run). This is strict error checking for drivers (so drivers are slow). However it may catch errors before they are otherwise caught and give you a module name.
If not, try it and if it blue screens (with verifier ON) create a minidump file and send it to me. I have an MS program that can analyse some problems.
Note: Verifier catches problems and BLUE SCREENS. Therefore drivers which are faulty, but you haven't run across the fault yet, may blue screen straight away preventing boot. Therefore review how to boot your computer with last known good configuration (which will disable Verifier).
Have you made sure your video, audio drivers are up to date, and if they are can you try an older versions. What about these toys. Do they have drivers? Did they install software?
What had you installed, updated just prior to this occuring. Review Event logs, Windows Update logs, Problem Reports and Solutions in Control Panel (get the time of first crash).
But what crap codecs have you installed. Sony's? Nero? WinDVD? Power DVD? TV Tuner?
> I've done all the hardware checks for hard disk error, memory error, etc. > and [quoted text clipped - 51 lines] >> > Apple >> > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? Graham Hughes - 06 Apr 2007 21:23 GMT Who says avi is not supported in Vista? You must be more concise when you speak of avi. Avi is just a wrapper, Audio Video Interleaved, inside this wrapper you can have raw avi, large filesa bout 60gb per hour, dv-avi, the common file type and comes from minidv cams, as you entioned, takes about 13gb per hour, then you can have hundreds of compressed versions such as divx, xvid, mjpeg, mpeg1, mpeg2, mpeg4.................... talking of avi is like talking about a box of mixed centre chocolates and expecting us to know you mean the Strawberry soft centre filled one and none of the others!!!!!!!!!!!
What have Dell said?
Have you approached them?
 Signature Graham Hughes MVP Digital Media www.myvideoproblems.com
> I've done all the hardware checks for hard disk error, memory error, etc. > and [quoted text clipped - 51 lines] >> > Apple >> > QuickTime, Adobe Premiere3.0.2, Roxio Creato 9r, etc. with AVI files? Adam Albright - 06 Apr 2007 22:43 GMT >Who says avi is not supported in Vista? >You must be more concise when you speak of avi. [quoted text clipped - 9 lines] > >Have you approached them? You got the part about AVI being a wrapper right, but you should mention Media Player stumbles on about 60% of the file types that can be INSIDE a AVI wrapper either refusing the play anything, only playing the video stream or only playing the audio stream or my personal favorite saying it can't find a codec, going out on the web to find one, ignoring the fact it is already on the system and other players use what it keeps getting more and more copies of. Damn funny. Media Player, no surprise, it's a Microsoft product, has more trouble with codecs then all the other Windows based players you can install combined.
So called "raw" AVI is uncompressed. AVI can be uncompressed or compressed. Obviously any video saved in the uncompressed variety is extremely large and takes tons of your hard drive space to store.
How much space a DV-AVI takes is determined by the encoder that compressed it. The better the encoder the smaller the file without any loss of quality. The best encoders regardless what file type are hardware based and accordingly expensive, very expensive for good ones, thousands of dollars, but they are also faster the software encoders. Good software encoders do allow multiple recompression passes WITHOUT the usual deteration seen if you were to do the same to say a .jpeg image file.
The question I didn't see anybody ask the original OP was HOW is his video being imported into his computer? The most common way is via firewire, assuming a digital camera. Other methods may work, but are far inferior for a host of reasons. If the video in imported via firewire then you need to make sure that the application doing the importing BESIDES Windows "sees" the import device. To ensure this most applications, at least the better ones demand a OHCI Compliant IEEE 1394/DV device which not all digital cameras are, as far as their ability to output a compliant signal. If not, you run into all kinds of issues, like dropped frames, out of synch, etc.. Such a compressed AVI-DV file generated by a video camera is next to useless and will be a real pain to edit or do anything with regardless what video editing software you try to use.
For most, if using a video camera (digital) and avoiding the crude and next to useless composite cable method if supported by your camera and selecting digital out, assuming your camera supports that, then you need a analog to digital converter between the camera and computer unless you want to tie up your camera assuming it has a build-in A/D converter.
The typical configuration is to have a firewire cable coming from the computer to a A/D converter, then from it to the digital device, ie the camera. Newer methods may support a digital signal directly via some video cards or other means. Mickey Mouse methods like cable break out boxes that just plug into your video card and split out to either composite or S-Video are basically junk and all but destroy the video quality coming out of your camera or VCR and should be avoided like the plague. Why is explained in detail on may web pages.
THom - 07 Apr 2007 00:42 GMT Thank you very much for your responses. I am not a computer expert, I am a molecular geneticist who works in human gene therapy with DNA, same kind of software coding just different systems!
Here is a more straightforward explanation of the problem, I hope:
1. A 100& clean fresh install with Vista Home Premium. No other software, codecs, or anything loaded. Download latest VISTA certified from nVidia to run the GS-7900 graphics card. Download and install latest BIOSIS for this Dell XPS 410 from Dell.
2. Hook up Sony HCR-96 mini DV cam which exports DV-AVI file via IEEE 1394/DV FireWire to the computer.
Open Microsoft Movie Maker Vista 6.0 to import DV-AVI crashes to Blue Screen two seconds after import begins giving this Blue Screen:
> Problem signature > Problem Event Name: BlueScreen [quoted text clipped - 15 lines] > Service Pack: 0_0 > Product: 768_1 Reboot and hook up USB Flash Stick to my Win XP SP2 Media Editon laptop and copy 10 minute AVI file that I had previously imported to Adobe Premiere from the same camera on the same FireWire.
Download AVI movie file from the XP box to VISTA box hard drive and import into MS Vista Movie Maker 6.0. Try to play the movie, same Blue Screen Crash with same error codes (all this works perfectly excellent on the other XP SP2 Media Edition box).
Take same AVI movie file and import into MS VISTA DVD Maker, attempt to preview DVD prior to burn, same Blue Screen Crash....
Load Adobe Premiere 3.0.2 VISTA certifed software into box (with all the associated codecs), import same AVI file and try to view it, crash to same Blue Screen.
Load Roxio Media Cerator 9.0 VISTA certified software into box, import same AVI file and try to view it, crash to same Blue Screen.
Run the Intel ViiV MS Media Center and try to watch AVI movie, same Blue Screen Crash.
Load DVD I burned on the other MS WIN XP SP2 Media Edition box using the same AVI file to DVD under Adobe Premiere 3.0.2 and try to watch DVD in Intel Viiv Media Center, same Blue Screen Crash.
I have talked to Dell Hardware Tech for the last month, they recommended the four fresh installs of factory loaded VISTA after verifying all OEM hardware is functioning perfectly. Then recommended downloading various VISTA compatabile Codecs, etc whic I did to no avail. They admit that there are problems with VISTA and DV-AVI movie files and are looking for solutions, which helped to lead me here to post this info.
So far nothing has worked.
Of course, all the exact same multiple software programs and camrecorder hardware works 100% excellent under XP SP2 Media Edition 2005 with zero problems. The only change is doing the same thing on a VISTA box.
Thank you all for you assistance listening to my problems, I realize how difficult it is to solve these problems but I cannot believe that I am the only one experiencing these difficulties.
I don't know what to do except to purchase another box with XP SP2 Media Edition and set it up like my current older system. Apparently none of my equipment or software will function with VISTA?
> >Who says avi is not supported in Vista? > >You must be more concise when you speak of avi. [quoted text clipped - 63 lines] > video quality coming out of your camera or VCR and should be avoided > like the plague. Why is explained in detail on may web pages. . - 07 Apr 2007 03:43 GMT You can't be bothered answering my questions so it can't be too perplexing. I understand computers are not deterministic. Makes making amino acids look like kids play. Even a RNA can do it.
> Thank you very much for your responses. I am not a computer expert, I am a > molecular geneticist who works in human gene therapy with DNA, same kind [quoted text clipped - 161 lines] >> video quality coming out of your camera or VCR and should be avoided >> like the plague. Why is explained in detail on may web pages. C.Wendt - 21 May 2008 06:37 GMT I believe the Vista SP1 will correct some of these issues, among others...
> You can't be bothered answering my questions so it can't be too perplexing. > I understand computers are not deterministic. Makes making amino acids look [quoted text clipped - 164 lines] > >> video quality coming out of your camera or VCR and should be avoided > >> like the plague. Why is explained in detail on may web pages. Graham Hughes - 07 Apr 2007 11:58 GMT Thom, If it fails straight out of the box I am pretty sure it must be a hardware problem. It fails with adobe, Roxio etc, so it's not kust a movie maker or one particualr software problem, although granted it could be a problem with vista and your hardware, but again this problem is Dells problem, not MS's or indeed yours.
I've not heard of this before They admit that there are
> problems with VISTA and DV-AVI movie files and are looking for solutions, > which helped to lead me here to post this info. I'll report this to the digital media team and get a response from MS, though it'll no doubt be a few days due to holidays.
In your shoes, I'd be packing up my pc and returning it to dell and tell them to send a new one which works.
 Signature Graham Hughes MVP Digital Media www.myvideoproblems.com
> Thank you very much for your responses. I am not a computer expert, I am a > molecular geneticist who works in human gene therapy with DNA, same kind [quoted text clipped - 161 lines] >> video quality coming out of your camera or VCR and should be avoided >> like the plague. Why is explained in detail on may web pages. Graham Hughes - 07 Apr 2007 12:06 GMT Forgot to add, is this a vista built machine that you bought or did you install vista on an XP bought machine?
 Signature Graham Hughes MVP Digital Media www.myvideoproblems.com
> Thank you very much for your responses. I am not a computer expert, I am a > molecular geneticist who works in human gene therapy with DNA, same kind [quoted text clipped - 161 lines] >> video quality coming out of your camera or VCR and should be avoided >> like the plague. Why is explained in detail on may web pages. . - 07 Apr 2007 12:50 GMT In Media Player, Help menu - About - Technical Stuff
Paste it here.
> Thank you very much for your responses. I am not a computer expert, I am a > molecular geneticist who works in human gene therapy with DNA, same kind [quoted text clipped - 161 lines] >> video quality coming out of your camera or VCR and should be avoided >> like the plague. Why is explained in detail on may web pages. . - 07 Apr 2007 12:56 GMT Here we go again. You have a faulty codec. It says to WMP I can play that. When It can't WMP looks on MS web site for an MS Codec (and most, if not all, in a late version like Vista, are already installed). WMP will then try the installed codecs again skipping the one that lied first time around.
Therefore remove your faulty Codec.
>>Who says avi is not supported in Vista? >>You must be more concise when you speak of avi. [quoted text clipped - 67 lines] > video quality coming out of your camera or VCR and should be avoided > like the plague. Why is explained in detail on may web pages. bruce - 08 Apr 2007 19:48 GMT I have the exact same problem with my xps 410 7900 gs vista..... no fix yet...
EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com
. - 08 Apr 2007 20:47 GMT Get what's in Media Player, Help menu - About - Technical Stuff
Did you try Verifier (type it in Start Run). This is strict error checking for drivers (so drivers are slow). However it may catch errors before they are otherwise caught and give you a module name.
If not, try it and if it blue screens (with verifier ON) create a minidump file and send it to me. I have an MS program that can analyse some problems.
Note: Verifier catches problems and BLUE SCREENS. Therefore drivers which are faulty, but you haven't run across the fault yet, may blue screen straight away preventing boot. Therefore review how to boot your computer with last known good configuration (which will disable Verifier).
Have you made sure your video, audio drivers are up to date, and if they are can you try an older versions.
What had you installed, updated just prior to this occuring. Review Event logs, Windows Update logs, Problem Reports and Solutions in Control Panel (get the time of first crash). Also Reliability and Performance Monitor, This track crashes and software installs.
Anything you don't understand type in Help.
>I have the exact same problem with my xps 410 7900 gs vista..... no fix >yet... > > EggHeadCafe.com - .NET Developer Portal of Choice > http://www.eggheadcafe.com
|
|
|