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Windows Forum / Windows Vista / Music, Photo, Video / May 2008

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Where did my DVD playback sound go in Windows Media Player 11?

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manitou man - 05 Apr 2007 04:04 GMT
I have no idea what happened between yesterday and today because all of a
sudden Windows Media Player will play my DVD's but there is no sound. It will
play CD's just fine, sound and all. I opened the same DVD in Nero Showtime
and it plays fine. I don't get it.

Anyone else having this problem? Any suggestions? Thanks in advance...

amaro
zachd [MSFT] - 11 Apr 2007 07:08 GMT
In WMP's Help:About:Technical Support Information dialog, what DVD/MPEG
decoders does it say you have installed?

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Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>I have no idea what happened between yesterday and today because all of a
> sudden Windows Media Player will play my DVD's but there is no sound. It
[quoted text clipped - 5 lines]
>
> amaro
manitou man - 11 Apr 2007 13:50 GMT
Does this look like what your asking for? If not I'll check back after work.
Thank you for your reply. I've seen many different people having the same
problem. My computer is custom made so no dealer is involved. I'll list my
parts if necessary. Thanks and have a great day.

amaro

Audio Codecs
Type     Name     Format     Binary     Version
ACM     Microsoft IMA ADPCM CODEC     0011     imaadp32.acm     6.0.6000.16386
ACM     Microsoft CCITT G.711 A-Law and u-Law CODEC     0007     msg711.acm
    6.0.6000.16386
ACM     Microsoft GSM 6.10 Audio CODEC     0031     msgsm32.acm     6.0.6000.16386
ACM     Microsoft ADPCM CODEC     0002     msadp32.acm     6.0.6000.16386
ACM     Fraunhofer IIS MPEG Layer-3 Codec (decode only)     0055     l3codeca.acm
    1.9.0.401
ACM     Microsoft PCM Converter     0001        
DMO     WMAudio Decoder DMO     0160, 0161, 0162, 0163     WMADMOD.DLL     11.0.6000.6324
DMO     WMAPro over S/PDIF DMO     0162     WMADMOD.DLL     11.0.6000.6324
DMO     WMSpeech Decoder DMO     000A, 000B     WMSPDMOD.DLL     11.0.6000.6324
DMO     MP3 Decoder DMO     0055     mp3dmod.dll     11.0.6000.6324

Video Codecs
Type     Name     Format     Binary     Version
ICM     Microsoft RLE     MRLE     msrle32.dll     6.0.6000.16386
ICM     Microsoft Video 1     MSVC     msvidc32.dll     6.0.6000.16386
ICM     Microsoft YUV     UYVY     msyuv.dll     6.0.6000.16386
ICM     Intel IYUV codec     IYUV     iyuv_32.dll     6.0.6000.16386
ICM     Toshiba YUV Codec     Y411     tsbyuv.dll     6.0.6000.16386
ICM     Cinepak Codec by Radius     cvid     iccvid.dll     1.10.0.12
DMO     Mpeg4s Decoder DMO     mp4s, MP4S, m4s2, M4S2     mp4sdecd.dll     11.0.6000.6324
DMO     WMV Screen decoder DMO     MSS1, MSS2     wmvsdecd.dll     11.0.6000.6324
DMO     WMVideo Decoder DMO     WMV1, WMV2, WMV3, WMVP, WVP2, WMVR, WMVA, WVC1
    wmvdecod.dll     11.0.6000.6324
DMO     Mpeg43 Decoder DMO     mp43, MP43     mp43decd.dll     11.0.6000.6324
DMO     Mpeg4 Decoder DMO     MPG4, mpg4, mp42, MP42     mpg4decd.dll     11.0.6000.6324

MPEG/DVD Filters
Type     Name     Binary     Version
video     Nero DVD Decoder     nevideo.ax     4.6.15.0
video     Nero Video Decoder     nevideo.ax     4.6.15.0
video     Microsoft MPEG-2 Video Decoder     msmpeg2vdec.dll     11.0.5840.6324
video     Nero Video Decoder HD     nevideohd.ax     4.6.15.0
video     CBVA DMO wrapper filter     cbva.dll     6.0.6000.16386
audio     Nero Audio Decoder 2     neaudio2.ax     4.6.15.0
audio     Microsoft MPEG-1/DD Audio Decoder     msmpeg2adec.dll     11.0.5840.6324
zachd [MSFT] - 11 Apr 2007 19:39 GMT
OK - so you have both the Nero and Microsoft DVD decoders on your system
right now... if you temporarily disable the Nero DVD Audio decoder, does
audio work again... ?

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Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

> Does this look like what your asking for? If not I'll check back after
> work.
[quoted text clipped - 43 lines]
> audio Nero Audio Decoder 2 neaudio2.ax 4.6.15.0
> audio Microsoft MPEG-1/DD Audio Decoder msmpeg2adec.dll 11.0.5840.6324
Adam Albright - 12 Apr 2007 00:29 GMT
>OK - so you have both the Nero and Microsoft DVD decoders on your system
>right now... if you temporarily disable the Nero DVD Audio decoder, does
>audio work again... ?

Point of reference, what is the NAME and location of the Microsoft
codecs for MPEG-2?
zachd [MSFT] - 12 Apr 2007 00:48 GMT
WMP's Help:About:Technical Support Information covers that.
msmpegsomethingorother.dll =)

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Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>
>>OK - so you have both the Nero and Microsoft DVD decoders on your system
[quoted text clipped - 3 lines]
> Point of reference, what is the NAME and location of the Microsoft
> codecs for MPEG-2?
manitou man - 12 Apr 2007 00:38 GMT
I hope I don't sound amateur here but how do I disable it? I traced it to the
folder it's in, right clicked on it and opened the Properties dialog box but
I don't see how to disable it. Do you have a suggestion?
zachd [MSFT] - 13 Apr 2007 07:38 GMT
Well, according to that, these files are controlling DVD playback on your
system:
===
video Nero DVD Decoder nevideo.ax 4.6.15.0
video Nero Video Decoder nevideo.ax 4.6.15.0
video Microsoft MPEG-2 Video Decoder msmpeg2vdec.dll 11.0.5840.6324
video Nero Video Decoder HD nevideohd.ax 4.6.15.0
video CBVA DMO wrapper filter cbva.dll 6.0.6000.16386
audio Nero Audio Decoder 2 neaudio2.ax 4.6.15.0
audio Microsoft MPEG-1/DD Audio Decoder msmpeg2adec.dll 11.0.5840.6324
====
The MSMPEG ones are the ones that I think should work here.  The Nero
ones -- can you update to the current build of Nero?  The current Nero is at
least 4.9.4.1 , and supposedly has Vista compatibility fixes.

So I would start there if I were you.  =)

Signature

Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

>I hope I don't sound amateur here but how do I disable it? I traced it to
>the
> folder it's in, right clicked on it and opened the Properties dialog box
> but
> I don't see how to disable it. Do you have a suggestion?
normie - 03 Jun 2007 22:35 GMT
> Well, according to that, these files are controlling DVD playback on your
> system:
[quoted text clipped - 18 lines]
> > but
> > I don't see how to disable it. Do you have a suggestion?

I have the exact same issue. To watch a DVD I need to use Nero. If I use WMP
I get no sound. Is there an issue with the installation of Nero? Is Vista
missing some settings for sound in WMP?
pvanman - 24 May 2008 03:55 GMT
I had this exact same problem, after two sessions with MS support
online, we found that in the sound control panel in the properties of
the playback device on the supported formats tab, the encoded formats
had an incompatible format selected. We changed the format, and
everything works fine.

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pvanman

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