Windows Forum / Windows Vista / Music, Photo, Video / June 2008
"Right Click, Send to Mail Recipient" does not open e-mail window
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DBourne - 03 May 2007 03:43 GMT I am unable to attach a photo to e-mail (or any other attachment) in Windows Explorer in Vista.
For example, with a photo, I right-click, select "Send to....Email Recipient", select size, slect "Attach", and then nothing happens. A mail window does not open.
This is also the case when trying to attach ANY file using the right-click context menu method. Other attach methods work (i.e. "drag-and-drop"), but this is major issue with photos, since I have very large photo files that need to be re-sized by Windows before being attrached to Outlook mail.
Any help would be greatly appreciated.
Ramesh, MS-MVP - 03 May 2007 16:15 GMT Click Start, select Default Programs Click Set program access and computer defaults Click Custom, and select your mail client (for example, Windows Mail) Click OK
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
I am unable to attach a photo to e-mail (or any other attachment) in Windows Explorer in Vista.
For example, with a photo, I right-click, select "Send to....Email Recipient", select size, slect "Attach", and then nothing happens. A mail window does not open.
This is also the case when trying to attach ANY file using the right-click context menu method. Other attach methods work (i.e. "drag-and-drop"), but this is major issue with photos, since I have very large photo files that need to be re-sized by Windows before being attrached to Outlook mail.
Any help would be greatly appreciated.
DBourne - 03 May 2007 17:08 GMT Thanks very much for the response. I neglected to mention that I had already set my E-mail client (Outlook 2007) as my default mail client using "Default Programs" as you outline below. This has not solved the problem.
I suspect this is an issue with Outlook 2007/Office 2007 and Vista not working together correctly, perhaps something in the Microsoft code that, even though Outlook is set as default e-mail client, Windows Vista thinks it should be working with Windows Mail.
Thanks for the suggestion. Any other ideas?
> Click Start, select Default Programs > Click Set program access and computer defaults [quoted text clipped - 14 lines] > > Any help would be greatly appreciated. Mary - 03 May 2007 21:57 GMT You should also check the default programs in Internet Options, Set Default to make sure Outlook has all its defaults. You also have to have set up all your mail accts properly in Outlook.
> Thanks very much for the response. I neglected to mention that I had already > set my E-mail client (Outlook 2007) as my default mail client using "Default [quoted text clipped - 25 lines] > > > > Any help would be greatly appreciated. Ramesh, MS-MVP - 04 May 2007 05:13 GMT Try this as well. This is different from what I posted earlier.
Click "Set your default programs" Select Microsoft Outlook Click "Set this program as default" Click OK.
If that does not help, could you send me the registry export of these two keys?
HKEY_CURRENT_USER\Software\Clients\Mail HKEY_LOCAL_MACHINE\Software\Clients\Mail
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
Thanks very much for the response. I neglected to mention that I had already set my E-mail client (Outlook 2007) as my default mail client using "Default Programs" as you outline below. This has not solved the problem.
I suspect this is an issue with Outlook 2007/Office 2007 and Vista not working together correctly, perhaps something in the Microsoft code that, even though Outlook is set as default e-mail client, Windows Vista thinks it should be working with Windows Mail.
Thanks for the suggestion. Any other ideas?
"Ramesh, MS-MVP" wrote:
> Click Start, select Default Programs > Click Set program access and computer defaults > Click Custom, and select your mail client (for example, Windows Mail) > Click OK DBourne - 05 May 2007 02:07 GMT Ramesh,
This procedure worked, thank you so much! (I am reasonable sure I had done that before, but when doing it this time, it has solved the probelem.)
I appreciate the help SO MUCH!
> Try this as well. This is different from what I posted earlier. > [quoted text clipped - 25 lines] > > Click Custom, and select your mail client (for example, Windows Mail) > > Click OK Ramesh, MS-MVP - 05 May 2007 04:33 GMT You're welcome, DBourne. Glad you got this resolved!
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
Ramesh,
This procedure worked, thank you so much! (I am reasonable sure I had done that before, but when doing it this time, it has solved the probelem.)
I appreciate the help SO MUCH!
"Ramesh, MS-MVP" wrote:
> Try this as well. This is different from what I posted earlier. > [quoted text clipped - 7 lines] > HKEY_CURRENT_USER\Software\Clients\Mail > HKEY_LOCAL_MACHINE\Software\Clients\Mail Ramesh, MS-MVP - 05 May 2007 04:52 GMT Articled it also.
Nothing happens when you use the Send To - Mail Recipient option in a Windows Vista computer: http://www.winhelponline.com/articles/196/1/
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
You're welcome, DBourne. Glad you got this resolved!
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
"DBourne" <DBourne@discussions.microsoft.com> wrote in message news:EA654DA1-6667-4A0D-B8EB-1B0DDDAAC779@microsoft.com... Ramesh,
This procedure worked, thank you so much! (I am reasonable sure I had done that before, but when doing it this time, it has solved the probelem.)
I appreciate the help SO MUCH!
> Try this as well. This is different from what I posted earlier. > [quoted text clipped - 7 lines] > HKEY_CURRENT_USER\Software\Clients\Mail > HKEY_LOCAL_MACHINE\Software\Clients\Mail DBourne - 06 May 2007 22:49 GMT Ramesh,
I am sad to report that this might not be the fix after all, or at least not a permanent one. I am back to having the same problem as before.
I have gone back to Default Programs, set Outlook as my default mail program once again, but this time I still do not get an e-mail to open.
This is maddening. Any other ideas?
PS - Is Windows "stealing" my settings and resetting Windows Mail as a default? There is a default setting for Windows Mail that cannot be un-checked, for files with an extension .eml.
> Articled it also. > [quoted text clipped - 15 lines] > > HKEY_CURRENT_USER\Software\Clients\Mail > > HKEY_LOCAL_MACHINE\Software\Clients\Mail rwh - 07 May 2007 00:21 GMT I am surprised that you even have Outlook as an option. When I got my computer (with Vista Home Premium) and tried to install Outlook from MS Office 2002 XP Pro, Vista says that I could not install it because it doesn't support Outlook any longer and that it has been replaced by Windows mail
> Ramesh, > [quoted text clipped - 41 lines] >> > HKEY_CURRENT_USER\Software\Clients\Mail >> > HKEY_LOCAL_MACHINE\Software\Clients\Mail Ramesh, MS-MVP - 07 May 2007 07:11 GMT Hi DBourne,
>> Is Windows "stealing" my settings and resetting Windows Mail as a default? Yes, that's possible.
Can you send me the registry export of these two keys?
HKEY_CURRENT_USER\Software\Clients\Mail HKEY_LOCAL_MACHINE\Software\Clients\Mail
 Signature Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com
Ramesh,
I am sad to report that this might not be the fix after all, or at least not a permanent one. I am back to having the same problem as before.
I have gone back to Default Programs, set Outlook as my default mail program once again, but this time I still do not get an e-mail to open.
This is maddening. Any other ideas?
PS - Is Windows "stealing" my settings and resetting Windows Mail as a default? There is a default setting for Windows Mail that cannot be un-checked, for files with an extension .eml.
"Ramesh, MS-MVP" wrote:
> Articled it also. > [quoted text clipped - 12 lines] > > HKEY_CURRENT_USER\Software\Clients\Mail > > HKEY_LOCAL_MACHINE\Software\Clients\Mail rbender - 07 May 2007 14:51 GMT I had the same problem and worked on it for a few hours today (not a computer expert) and found a solution. If you have windows Vista and want to Right Click, Send to Mail Recipient and have open with Outlook 2007 but can only get windows mail to open or while adjusting settings and testing, keeps defaulting back to windows mail, or no response at all , try the following things. (in no particular order)
1. Start: Default programs: Set program access and computer defaults: Custom: under choose default email program click the radio button that says use current email program then also make sure the windows mail radio button is empty and the box next to it enable access to this program is unchecked ((you will no longer see windows mail in your start menu and some other places) (note: this final step may not be necessary if you still want access to this program maybe ok to keep it checked))
2. Start: Default programs: Set default programs: (if completed the above step you might not see windows mail listed anymore). Click Microsoft office outlook. Click set this program as default, after you should see the message directly above "this program has all its defaults.
3. Start: Default programs: associate a file type or default with a program. click current default to alphabetize the default programs list: scroll down look for windows mail, if the .eml file type is still set to windows mail change it to outlook 2007 by clicking change program: browse search and select outlook.exe
4. After did all of the above was still not working for me after many attempts, so I then went online with internet explorer, from any website click on any send to: email address to send mail, now an outlook 2007 message window should open. Close it. Now in windows try right click your file or image: send to : mail recipient. It should now be working properly and finally open an outlook 2007 message window with your selected file/s attached.
I don’t know why this final step #4 fixed the problem when all else failed. I assume that somehow opening outlook 2007 from internet explorer in this way created a missing file or setting that enabled windows vista Right click : send to: mail recipient function to work properly. I don’t know if this had anything to do with it but I changed my windows User name a few weeks ago when the system was new after installing outlook 2007 and afterwards I was still seeing remnants of my old user name in some systems files or settings so I changed it back to the original user name also (before step #1-4) so changing my user name likely did not have anything to do with the fix/solution above and not needed to fix but might have been the reason for the failure. I’m curious if anyone else that is experiencing this problem also changed there user name before experiencing this trouble. I never used the right click send to mail recipient function before changing my user name so not sure if this was the cause.
 Signature rbender
rbender - 07 May 2007 16:24 GMT Edit to my last posted solution for those experiencing this problem. After changing your settings in #1-3 mentioned previously.
revised step #4: opening a send to: email window from internet explorer online with outlook 2007 and keeping it open will allow you to successfully “right click send to mail recipient” in outlook 2007 as long as the email window you opened with internet explorer remains open but shortly after closing that same email window outlook 2007 (which was running in the background(if was not previously open) will shut down and the right click send to email recipient function will stop working. If you already had outlook open or open it while the internet explore opened email is open the right click function will continue to work with outlook until you close outlook even if you close the internet explorer opened email. If you close the emails and outlook and you later reopen outlook the “right click send to mail recipient” function will not work unless you open email window from within internet explorer again fix mentioned above. For example go to any websites contact us page and click the email or link to send email, once the outlook email window opens if you already have outlook open or open it then you can close that email without sending it and now your windows vista right click: send to: mail recipient: will work with outlook 2007 until you close it. This is obviously not a permanent solution. If anyone has the permanent solution (aside from reinstall outlook 2007 or windows) please post it.
 Signature rbender
Gladys - 05 Jul 2007 19:56 GMT I had the same problem of the subject but with Windows Mail. I followed indications given by Ramesh and it´s working now. Thanks. Now I would like to switch to Outlook Express which I have in my desktop and works excellent. I ´m terribly upset with this Windows Mail, just keeps 29 addresses for automatic completion rbender´s posted solution will take me more time, but would be Ok? if I change settings and use OutlookExpress in the future with Windows Basic Vista?
Gladys
> Edit to my last posted solution for those experiencing this problem. > After changing your settings in #1-3 mentioned previously. [quoted text clipped - 19 lines] > This is obviously not a permanent solution. If anyone has the permanent > solution (aside from reinstall outlook 2007 or windows) please post it. Dave - 05 Jul 2007 20:01 GMT You cannot install Outlook Express on Vista. You can install Outlook.
>I had the same problem of the subject but with Windows Mail. I followed > indications given by Ramesh and it´s working now. Thanks. [quoted text clipped - 31 lines] >> This is obviously not a permanent solution. If anyone has the permanent >> solution (aside from reinstall outlook 2007 or windows) please post it. cnowak4 - 23 Aug 2007 15:06 GMT Ramesh, When I Right Click, Send to Mail Recipient does not open e-mail. I have checked all the defaults are set and followed advice given but it is still not working. It seems to have something to do with Internet Explorer, IE is defaulted to "my current email program" but the "Send To" does not list my email program as an option. "Send To" is working when browsing with Mozilla/Firefox.
What else can I check? Thanks!
> Articled it also. > [quoted text clipped - 15 lines] > > HKEY_CURRENT_USER\Software\Clients\Mail > > HKEY_LOCAL_MACHINE\Software\Clients\Mail gkalcheva - 30 Jun 2008 20:07 GMT I have the same problem, but with Outlook 2007 and Windows XP I am unable to attach any attachment in Windows Explorer in Windows XP and Outlook 2007.
For example, click on the file, I right-click, select "Send to....Email Recipient", and then nothing happens. A mail window does not open.
Any help would be greatly appreciated.
 Signature gkalcheva
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