Another Remote Desktop problem

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joebean - 30 May 2008 07:42 GMT

I am trying to connect to my Vista Ultimate 32 machine from an XP
Professional machine. I can't get a connection or even an attempt at a
connection.

Here is what I've tried so far.

- I turned off the Windows firewall.
- I am connecting from another computer inside my network.
- I have tried both the (less secure) and (more secure) options in
the Remote desktop area.
- I have tried to telnet to my machine to port 3389 and it fails to
connect.
- I can ping the machine, see shared directories and connect to
remote management.
- I have turned on all services having to do with remote access and
terminal services.
So just clarify, it isn't a router issue, I am just trying to connect
from one machine to another inside my network. Once I get that working,
I will setup the router.

I have been searching around for a while trying to find the answer to
this problem. I have seen a hundred posts related to this topic but they
all seem to end to at "try to telnet to port 3389" with no further
responses. Any help would be greatly apprecaited. It seems like this is
a fairly common vista problem so it would be great to find an answer.

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joebean

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Bistey Csaba - 30 May 2008 09:11 GMT

Well if you cant telnet 3389 it means something still blocking access to
that port, most likely another security sofware with integrated firewall
is installed (or not correctly uninstalled). And yes it cant be a router
issue as if i understand good both computer on lan and router only
shaping wan<->lan traffic.

Csaba

joebean write:

> I am trying to connect to my Vista Ultimate 32 machine from an XP
> Professional machine. I can't get a connection or even an attempt at a
[quoted text clipped - 21 lines]
> responses. Any help would be greatly apprecaited. It seems like this is
> a fairly common vista problem so it would be great to find an answer.

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BehavioralCounselor - 30 May 2008 15:20 GMT

By process of elimination, have your tried to connect from your Vista machine
to your XP Pro machine? If not, try that and let us know the results. Also,
on your Vista machine, use the Command Prompt and type 'netstat -a' to view
what ports are listening.

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joebean - 30 May 2008 18:13 GMT

Thanks for responding. Yes, I can connect to my xp pro machine from
vista. I also can connect to a virtual machine running vista on the same
computer from anywhere on the network.

I am sure that there are no other firewalls running on my system. I
have also ran Netstat -a and do not see port 3389 listed.

Do you know the name of the process for Remote Desktop or is it listed
as svchost.exe?

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joebean

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Sooner Al [MVP] - 30 May 2008 18:33 GMT

On my Vista Ultimate box there are three that are pertinent. Here they are
along with the current state.

Terminal Services - Started
Terminal Services Configuration - Manual
Terminal Services UserMode Port Redirector - Manual

As an admin user run "services.msc" from the "Start -> Run" command line.
Check dependencies also for each service.

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Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

> Thanks for responding. Yes, I can connect to my xp pro machine from
> vista. I also can connect to a virtual machine running vista on the same
[quoted text clipped - 5 lines]
> Do you know the name of the process for Remote Desktop or is it listed
> as svchost.exe?

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joebean - 30 May 2008 18:51 GMT

My services are setup identically to yours however, I do not see any
dependencies listed for any of them.

'Sooner Al [MVP Wrote:

> ;731341']On my Vista Ultimate box there are three that are pertinent.
> Here they are
[quoted text clipped - 9 lines]
>
> --

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joebean - 30 May 2008 19:45 GMT

One other thing. I am able to connect to my Vista Ultimate machine with
Remote Assistance which I believe uses the same port 3389 however when I
run netstat -a I still do not see anything connected to port 3389. I do
see something listed as ms-wbt-server

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joebean

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joebean - 31 May 2008 09:16 GMT

I finally found a temporary work around to the problem thanks to another
post ('Terminal Services Failure - Windows Vista All'
(http://www.techtalkz.com/windows-vista-all/120427-terminal-services-failure.html))
which stated

"After hours of messing around with procmon, I fixed this problem on my
machine.

I discovered I was getting Access Denied in the registry for the
svchost.exe
that contained the terminal service, of course running as user "Network
Service." This was very widespread (many different keys in HKCR and
HKLM\Software), and my registry permissions matched a working machine.
So, I
fixed it by adding "Network Service" to the "Administrators" group.
(Yes,
bad.)

Here is the command:
net localgroup "Administrators" "NT Authority\Network Service" /add

I had a different problem earlier this month where adding "Local
Service" to
the Adminstrators group was the fix. I found the method in this
article:

I can only assume the problems are related. Now I've totally undermined
the
sercurity of my system by adding these service accounts to the
Administrators
group, but I could find no other fix... (They are not designed to be in
that
group per )

If anyone has any other suggestions, I'm open to them. This seemed to
stem
from one of these patches, because Terminal Services ceased to function
after
the reboot:"

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joebean

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